Lodge at Torrey Pines

My family went to the dining room for a special celebration and so an upscale dining experience was anticipated. The service lived up to expectations. The food was a colossal disappointment. Two family members ordered their signature chicken under a brick. If I had made that recipe at home, I would not have eaten it. No seasoning, no flavor with tiny mushrooms over runny mashed potatoes. They did not finish the meal and because it was a group, they did not send it back - just smiled and pretended our lunch was okay. It was not. The price was high, and frankly if it had been $10 I would write the same review. I will never go back there.

My spa experience was perfect. I had the best massage I’ve ever had with Alexandra. The entire staff was friendly and professional.

Staying at the lodge is exactly what you expect from a five star hotel. Sure it doesn’t have the biggest spaces but the construction of everything is timeless. The property is very well maintained and gorgeous and the staff is kind and professional.

Torrey Pines Lodge is ok but does not do well in customer service, no ice machines need to call front desk for ice, delivery person expects a tip, no vending for soa or snacks, dog smell in rooms is terrible, restaurants do not cater to hotel guests, without a reservation you wait even though dining room is half full. Go to Hilton down the street.

Fantastic experience. Beautiful place with great amenities, design, art on the walls, etc., but this is really about the service. Took our mother/mother-in-law there for her 90th birthday. She doesn't golf, so it wasn't necessarily a logical choice but we wanted a very nice place near where she lives south of San Diego. Did not disappoint. Every member of the staff who knew it was her birthday went out of their way to celebrate her. The gestures were thoughtful and genuine, from a scripted chocolate greeting on a dinner plate to complimentary desserts to waiters and other team members making her feel truly special. It couldn't have been a more wonderful experience for her and us. The quality of the lodging was the icing on the birthday cake.