Belmond Sanctuary Lodge

Amazing hotel, friendly and helpful staff! Wilson the waiter helped us with lunch was very nice and kind!

This is one of the most magical places in Peru to stay--right at the doorsteps of the entrance to Machu Picchu. The quality of services by their staff and their food preparations are beyond our wildest expectations. It is somewhat expensive though but if you are in a mood to "splurge" we couldn't recommend a better way to spend your time at Machu Picchu than staying here and getting pampered

My stay at Sanctuary Lodge was nothing short of extraordinary. There are luxury hotels, and then there are once-in-a-lifetime experiences—and Sanctuary Lodge is firmly in a category of its own. Waking up at the gates of Machu Picchu, surrounded by the mystical beauty of the Andes, is something that simply cannot be replicated. The location is unparalleled, allowing guests to experience the wonder of Machu Picchu in a way that very few people ever will. Being able to explore the citadel before and after the crowds is truly priceless. (Belmond) What made this stay unforgettable, however, was the incredible team behind the experience. A very special thank you to Anthony, whose professionalism, warmth, and genuine passion for hospitality set the tone from the moment we arrived. He made us feel less like guests and more like family. To Nelson, thank you for your exceptional attention to detail and for always being one step ahead of every need. Your dedication did not go unnoticed. To Gladys, your kindness, welcoming spirit, and sincere care made every interaction a pleasure. You have a remarkable gift for making people feel at home in one of the world’s most extraordinary destinations. And to Joseph, thank you for your outstanding service, positive energy, and attentiveness throughout our stay. You consistently went above and beyond, and your hospitality was a highlight of our experience. The entire team embodies the very best of Belmond hospitality—elegant, genuine, and deeply personal. The food was exceptional, the atmosphere magical, and every detail thoughtfully curated. Most importantly, it was the people who transformed an incredible destination into an unforgettable memory. If you’re visiting Machu Picchu and want the absolute finest experience possible, Sanctuary Lodge is not just a hotel—it is an essential part of the journey. Thank you to Anthony, Nelson, Gladys, Joseph, and the entire Sanctuary Lodge team for creating memories that will last a lifetime. I cannot wait to return.

The staff at the front desk, the restaurant, and even the porters were exceptionally accommodating and went out of their way to make everything perfect.

Jean Carlo the waiter at the hotel was most friendly helpful and went over and above to assist us. The staff were all very friendly in the hotel bar. Recommend a visit.