Waldorf Astoria Park City

Room was comfortable and the staff was in general friendly and professional. You could feel the shades on past of glory, but the hotel was understaffed and maintenance was being deferred with paint clearly peeling on the exterior. The outdoor areas had had all the cushions removed outside of the "cabanas" which seemed like an afterthought to raise extra revenue. We were going to eat by the pool on Saturday, but an order of steak tacos was $61 dollars after mandatory 20% service charge, 20% gratuity and tax. The comfy lounge chairs in the old pictures had been replaced by standard 3-star loungers with towels placed on over them. It gave the vibe of Holiday Inn pool with $40 dollars drinks and $60 dollar tacos. I personally find this unappealing. We ordered room service on Saturday and it took a little over an 1 hour and 1/2 to arrive brought by a woman who was clearly not trained do the job. Our very pleasant front-desk employee who checked us in on Friday night was moonlighting as the bell captain on Sunday, which seemed to illustrate how understaffed the hotel was.

Really hit or miss here, and I think that’s more of an extension of needing to use visa employees that obviously were not fully trained: check in was a bit messy and every pool experience was too. They constantly debated over available chairs when all we wanted was to sit down anywhere and get into the pool. The pool itself was the biggest issue - two days it was like a hot tub when it was plus 90 degrees outside. The next day it was magically refreshing like the engineer who cared came back from their two days off. One night at powder we had the best service ever from the blond lady (forget her name) but she is an absolute star. Otherwise the room was comfortable and spacious though had an odd mothball smell. We did forget a lot of clothes and they had them all bagged and ready for pickup - appreciate the lost and found honesty. All in all I expect more form a Waldorf, staying at the one in nyc and Orlando it was relatively the same hit or miss experience and I think speaks more to Hilton just being lower in quality in general to Marriott with there premium brands.

One of the best stays we've had anywhere. Management clearly directs staff to take great due care of customer desires. Pool kept warm for evening swims. Throughout our stay staff would ask us if we desired this or that-all without our request. Many highlight given how great the entire staff is, Oscar, Stacie, Bryan, Nathalie, Anna all went above and beyond for us. Great pool and hot tubs w a sauna. Worldclass rooms with Mahogney accents and Viking appliances. We'll certainly be back.

My family and I had an absolutely wonderful stay at the Waldorf Astoria Park City over the Fourth of July weekend. From the moment we began planning our trip, we experienced the exceptional hospitality that defines this property. This was our first time driving from California to Park City, and Concierge Dallin Calvert was incredibly helpful over the phone before our visit. He took the time to help us coordinate our drive, answer our questions, and make sure we felt prepared for our arrival, which made the journey feel much easier and more enjoyable. Dallin was truly outstanding. He genuinely cares about guests and their families, and it was clear from every interaction that he wanted to make our experience special. He went above and beyond to make sure our son was happy, excited, and looking forward to the trip. His kindness, thoughtfulness, and personal attention made a lasting impression on our family and set the tone for the incredible hospitality we experienced throughout our stay. From the moment we arrived, we were welcomed with genuine warmth and hospitality. Every member of the staff went above and beyond to make us feel at home, and their attention to detail made our stay truly exceptional. The property is absolutely stunning, beautifully maintained, and surrounded by breathtaking mountain scenery. Our accommodations were spacious, elegant, and incredibly comfortable, making it the perfect place to relax and enjoy quality time as a family. This was our very first visit to Park City, and the Waldorf Astoria made it an unforgettable experience. The hotel planned an entire weekend of activities for families and guests of all ages, creating a festive atmosphere that perfectly celebrated the Fourth of July. Everything was exceptionally well organized and thoughtfully executed. We especially enjoyed the patriotic face painting, the unforgettable visit from a majestic bald eagle, and the many family-friendly activities that made the holiday weekend feel truly special. We loved the Fourth of July Ice Cream Social, where guests were treated to complimentary ice cream in a festive setting that brought everyone together. My son also loves Bomb Pops, and to our surprise, the hotel offered them poolside as a complimentary treat. It was such a nostalgic and thoughtful surprise on a warm Fourth of July summer day. Each evening, we looked forward to making s’mores by the fire pits. The hotel provided beautifully packaged complimentary gourmet s’mores kits with everything we needed, featuring delicious house-made marshmallows in three different flavors. It was such a thoughtful and elevated take on a classic family tradition. What truly made our stay special were the personal touches. The team surprised my young son with an adorable moose teddy bear, a gesture that absolutely made his day and is something he’ll cherish for years to come. It’s these thoughtful moments, along with the genuine care shown by every team member, that set this hotel apart and make guests feel truly valued. Every aspect of our stay reflected the exceptional service, luxury, and hospitality that the Waldorf Astoria is known for. Thank you to Dallin and the entire team for making our first visit to Park City so memorable. We left with wonderful memories and are already looking forward to returning. I would highly recommend the Waldorf Astoria Park City to anyone looking for a truly first-class mountain getaway.

The customer service is what made this a 5-star stay. A huge thank you to Ryan at the front desk, who went above and beyond to accommodate us throughout our stay. He was genuinely kind, proactive, and made us feel incredibly welcome. He's truly a special guy and the kind of employee every hotel hopes to have. Bruna at the pool was equally fantastic. She was warm, friendly, and always happy to help with guest requests. Her positive attitude and willingness to accommodate everyone did not go unnoticed. Without those two, my overall impression of the property would have been different. The hotel itself feels a bit older and more dated than what I'd expect from a Waldorf. If you're expecting the classic luxury Waldorf experience, it's worth setting your expectations accordingly. There's also not a ton to do on the property, only one restaurant, and the surrounding area is fairly quiet. None of these were deal breakers, but they're good things to know before booking. That said, the outstanding service from Ryan and Bruna completely elevated our experience and is the reason I'm giving this stay 5 stars. Beautiful scenery overall in Park City and the surrounding areas!