Bishop's Lodge, Auberge Resorts Collection

We have stayed at a few Auberge properties and generally been very impressed. This property on the other hand has very serious service issues. The property is beautiful and the rooms are very nice. No issues there. The service has been abysmal. From showing up at 5pm and learning that our rooms weren’t ready for check in (they’re supposed to be ready at 4pm), to having to call for housekeeping to come clean our rooms at 4pm because they weren’t done yet, to filthy cushions around the pool (and absolutely no pool service)—the service is beyond subpar. I prefer to sleep in a cold room and called the front desk to ask if they could lower the AC limit from 67. The person at the front desk then decided to give me a lecture about how cold rooms are bad for my mucus membranes (I’m not kidding) and I should be happy with 67 degrees. I tend to think for $800/night that I should be able to sleep at the temperature I find comfortable. I will add to this that the breakfast menu is limited and food was not good. Go into town for better breakfasts. Just a disappointment and certainly not top tier hotel and service one would expect from Auberge.

A treat to live at the lodge and participate in all the complimentary activities and eat some delicious food, take walks, ride horses and mercedes' - amazing!

Was invited to a wedding at Bishop’s Lodge so we ended up staying at the property as well. The property is picturesque surrounded by beautiful mountains. Our room in the sunset building was fantastic with a fireplace, balcony, massive bathroom, and amazing king size bed. Te service was 5 stars. If you need a relaxing gateway, this your place. Lastly, the wedding hosted on the property was one of the nicest weddings I have ever been to and the staff was very accommodating.

The location, views, food, staff, accommodations and act ivies were amazing. We have stayed at several of the Montage Resorts and this one was as good or better. The staff were super responsive, helpful and appropriately engaging. The proximity to downtown Santa Fe makes trips into town for food and art galleries super easy. Definitely a great value for all they have to offer.

Absolutely gorgeous property with impeccable service. A unique property with 1st class amenities. Enjoy every inch of it.