Bishop's Lodge, Auberge Resorts Collection

Gorgeous property with lots to explore. Amazing food, beautiful guest rooms, and the entire staff was so friendly, helpful, and polite. It was so nice to not be charged for parking (valet or self park), and water was also complimentary. Shuttle drivers were prompt and friendly. We had a fantastic time here and would definitely come again.

The Bishop Lodge was amazing! Everything was clean and up to standard of an Auberge property. The staff was friendly and provided incredible customer service. The food at Skyfire was also great. We loved starting our mornings there.

The property was amazing but the staff is what really sets this place apart. They were attentive, friendly and proactive the entire stay. It was an amazing getaway for me and my wife!

Bad first impression - When we arrived @2pm with our group, the staff took our three suitcases from us and assured us that they would be delivered to our room when it was ready @4pm. We waited in the bar area until almost 5pm. We had to call the front desk to find out our room was ready. We were staying in one of the Kiva suites at the very top of the property. A staff member drove us to up our room and walked us into our casita. Only one of our three suitcases was in our room. When we asked where our other suitcases were, the staff member assured us they would locate them and bring them up promptly. After over an hour of us calling down to the front desk, and some panicking on our part, they finally located our bags. (This was after they initially brought us 2 bags that weren’t ours.) Turns out they had delivered our bags to the wrong room and apparently had no idea where they were for quite a while. This was a very unpleasant way to start our stay there. They made no attempt to tag our suitcases when we arrived and treated our carry-on luggage (which had medicine, jewelry and medical devices inside) way too casually for my comfort. We were late to our group dinner that night because of their screw up. It was a very stressful and unpleasant start to our stay. My advice is to keep your bags with you while you wait for your room. Also - The resort is built into a hillside and the elevation is above 7,000 ft, so beware if you have any mobility or breathing issues as you will most likely be hiking up a hill. Yes, the staff will drive you around as needed, but it’s a pain to have to wait for them. You are also dependent on their one cafe and the pool bar for any food, unless you want to dine in their restaurant every night. I wouldn’t stay here again.

we had a great time hotel and property are beautiful but needs refining. spa was small given the price, pool needed cleaning as it wasn't maintained daily. rooms need more TLC personalized service.