Bishop's Lodge, Auberge Resorts Collection

To start on a positive note our dinner and service at Sky Fire was excellent! It was one of the best meals we have had in ages and the trout was perfection. Thomas was a wonderful server. Additionally, the young men at valet have been very kind and welcoming. Rayna the concierge has also been very helpful. To preface I never write bad reviews. But I am beyond disappointed. We could have stayed at any hotel in Santa Fe, but chose Auberge because we experienced wonderful hospitality in Telluride and love the Aspen and Napa locations. This was supposed to be our special Christmas getaway, as my fiancé just beat cancer and I have been in the hospital with my Dad for the past 6 weeks. I have tried speaking to the front desk manager and also texted the other concierge yesterday with no response. We checked into a room that was dirty, with a crooked tv, a broken side table and in a dark dirty hallway. Our fireplace is so loud we can not use it. This is supposed to be a sunset room and thought we would have an outdoor seating area like what is pictured on the website, but instead have a tiny balcony. The resort seems hardly occupied and yet it feels like they put us in the worst room they have. We have stayed at five-star hotels all over the world and this has not been a five-star experience. I planned this get away to be really special and I wish we would have just stayed home at this point.

Best hotel we have ever had the pleasure of staying and we travel all over the world. The room and grounds were so beautiful you brought my wife to tears!

Beautiful quiet property nestled into the mountains with hikes available outside your door. The night skies and stars were bright and stunning. Our room was lovely, felt new, and the kiva inside and outside on the balcony kept us warm. Staff is friendly and chill, concierge team is superb! Food is expensive, but it is also very good, especially breakfast! Came for the light, need to return for the spa and the horses. Love how they all loved on my doggo too. Thank you all for making my birthday weekend extra special!

The Bishop's Resort was amazing. The staff and all the amenities were easy to work with and navigate. It is tucked away in the mountains with beautiful views and great hiking trails. Easy access to the Santa Fe square with their shuttle service.

We ended up at Bishop's Lodge last minute over the Thanksgiving holiday. It is quintessential Santa Fe. There is not a more perfect setting for the holidays and the service was exceptional.