Bishop's Lodge, Auberge Resorts Collection

We chose Bishop’s Lodge to celebrate our wedding anniversary, staying three nights beginning October 8th with our small dog. Before arriving, I requested a lower-level room with easy outdoor access for our dog and was assured the hotel was dog friendly and could accommodate this. Upon arrival, we were driven by golf cart to a room high on the hill with no convenient place for our dog. It was a long walk up and down a steep hill. When we explained this wasn’t workable, staff offered to come up by golf cart whenever we needed to go down. We were then told the hotel was fully booked and they could not move us. Only after we said we would have to leave did the desk clerk find us another room. The new room, in a lower building, was clean but clearly in need of renovation. The stucco and paint were peeling on the exterior, the curtains were falling down, the patio cushions were badly stained, and two overhead lights did not work, leaving the room quite dark. We had only one chair. The bottom sheet was too small to tuck in and simply lay across the bed. First thing on the second morning, we asked for an additional leather chair with arms (as indicated in the room picture on-line), cleaning or replacement of the patio cushions, and repair of the lights. After about an hour wait, we were assured everything would be handled “right away.” After about an hour we received a straight-backed chair. Nothing else happened. We called back and were told they had found a chair with arms and it would be delivered and the rest of the items would be taken care of “as soon as possible.” When we returned after being out most of the day, nothing had been done. My husband spoke with the assistant manager several times and each time was told it would be taken care of immediately. Only after repeated calls were the lights fixed and the cushions cleaned. An upholstered armchair (not like the picture) arrived at 8:00 pm on Thursday night delivered by the assistant manager. For all the inconvenience, he offered a bottle of chardonnay or champagne. We took the champagne and he said it would be right over, iced with 2 glasses. After about an hour he called back and could not remember which we chose. We told him which and ask if we could have it the next day. He said of course. It never arrived. The pattern was consistent: everyone was polite, and promises of prompt action came easily, but nothing happened without repeated follow-up from us. We have stayed at Auberge properties and luxury hotels around the world, and this level of service falls well short of that standard. We ate breakfast there the first two mornings. It was disappointing and lacked flavor. We ate in town the third day. For a hotel in the Auberge collection, the ambiance, upkeep, and follow-through were not what we expected, especially for a special occasion. We cannot recommend it. We will not be staying here again.

Outstanding property about 12 mins from the city center on the side of a mountain. Top notch service and atmosphere by all the staff. Our room and other public areas were so clean. There is dozen or so small buildings sprinkled throughout the large property each one has about 6 rooms. Rooms were beautifully decorated. They had everything you would need for a great stay. They offered turn down service nightly with leaving small treats and water. Many golf carts in use driving to and from other buildings as you need. Shuttle service to downtown Santa Fe shops. Just call to ask for a pickup or drop off. Every employee we encounter was polite and friendly. I loved the bathroom products made for the brand. The bed was so comfortable. The pool was so nice with sunscreen available i case you forgot yours. The walkways between building was well maintained. The views are amazing.

We have stayed at a few Auberge properties and generally been very impressed. This property on the other hand has very serious service issues. The property is beautiful and the rooms are very nice. No issues there. The service has been abysmal. From showing up at 5pm and learning that our rooms weren’t ready for check in (they’re supposed to be ready at 4pm), to having to call for housekeeping to come clean our rooms at 4pm because they weren’t done yet, to filthy cushions around the pool (and absolutely no pool service)—the service is beyond subpar. I prefer to sleep in a cold room and called the front desk to ask if they could lower the AC limit from 67. The person at the front desk then decided to give me a lecture about how cold rooms are bad for my mucus membranes (I’m not kidding) and I should be happy with 67 degrees. I tend to think for $800/night that I should be able to sleep at the temperature I find comfortable. I will add to this that the breakfast menu is limited and food was not good. Go into town for better breakfasts. Just a disappointment and certainly not top tier hotel and service one would expect from Auberge.

A treat to live at the lodge and participate in all the complimentary activities and eat some delicious food, take walks, ride horses and mercedes' - amazing!

Was invited to a wedding at Bishop’s Lodge so we ended up staying at the property as well. The property is picturesque surrounded by beautiful mountains. Our room in the sunset building was fantastic with a fireplace, balcony, massive bathroom, and amazing king size bed. Te service was 5 stars. If you need a relaxing gateway, this your place. Lastly, the wedding hosted on the property was one of the nicest weddings I have ever been to and the staff was very accommodating.