The Lodge at Spruce Peak

Beautiful property but uncharacteristically surly staff, especially at the dining places. The breakfast server at Alpine was especially rude for no apparent reason. He seemed very put off that we declined the buffet and asked to order off the menu. And the cashier at the Pantry likewise was terrible.she actually scoffed when I didn’t tip her for buying a bottle of wine from a convenience store-type setup. (No table service in the Pantry—it’s a wine shop where you select the wine yourself and bring it to the register. Why on earth would you expect a tip in a situation like that?) Such a beautiful property with so much wasted potential given the consistent subpar—and even hostile—customer service.

Staff was phenomenal bedroom was beautifully designed and very clean. Upon our arrival they put out dog beds treats and toys in our room for our pups!

I have been coming here with my young kids for the last several summers and they always count down the days to get back. The pool and pool bar are fantastic for a sunny day. The entire resort is very kid friendly. The renovations made to the enchanted forest playground are gorgeous and worth a detour. The shops in the pedestrian village have everything to make your stay convenient. The rooms we have had are always spacious with kitchens and amenities to make it feel like home, though the food at alpine hall is so wonderful we always eat there.

Hyatt needs to do a better job with quality control of their resorts. Not a very service oriented resort. Lots of season staff being trained. Almost no dining options and they upcharge you with added gratuity for take out and delivery to your room. New York strip was under seasoned and not cooked medium rare plus, and the dessert did not not have a nut disclosure so my son had a very uncomfortable evening. Had phantom charges on my bill which we will have to dispute. I would not recommend this resort. Plenty of better options in Stowe. Tipsy trout probably the worst name I’ve ever heard of for a restaurant as well. Views were nice though.

Bugs all over room. Nothing special whatsoever. Found numerous ants and what looked like some sort of roach on our rug. Not impressed