Mountain Lodge at Telluride

Not a great experience. Last minute booking for us as we decided to stay in Telluride instead of Ouray. Booked directly through their website. Website clearly states no hidden fees, and the sign out front and website says $39 valet AVAILABLE but this is MANDATORY. Not a dealbreaker, but I mentioned to them their website did not explain this. Website also states easy cancellation, but email after booking said absolutely no cancellations, but this may have been due to me booking same-day. I booked this location specially because it had an onsite restaurant and pool, which we learned were closed as soon as we arrived due to a wedding (again, not mentioned on website). Had to walk down the hill to our building with our luggage. Valet kid said “oh you have a great view of the mountains down there”. First floor view of mountain was nearly completely blocked by trees. There is no AC! I don’t believe this was listed on their website either. No screen on balcony doors, so could not keep those open overnight. The “tiny rooms” do not have king size beds so we were forced to book a king size suite, which we never would’ve done for one night. Rooms need upgrades (peeling paint). No body wash in room, just a tiny hand soap. Got out the iron to press a pair of white/red pants to go to dinner. The last person who used it obviously burned something on it and it wasn’t cleaned, so it ruined my pants. Management seemingly reluctantly gave us a discount, but didn’t really bother to apologize for the inconvenience. Should’ve booked elsewhere or an AirBnb…the cost would’ve been the same.

Robert at The Mountain Lodge Telluride truly went above and beyond for us as wedding vendors! When we arrived in our large van, he was incredibly quick to assist with unloading and directing us to the reception area. We were initially concerned about parking our oversized vehicle and needing to move it, but Robert skillfully managed to secure us a fantastic spot directly across from the lobby – a huge relief and time-saver! He also made sure we got a room conveniently located near the reception space and was able to accommodate an early check-in, which was incredibly helpful for our setup schedule. Robert's proactive assistance and positive attitude made our arrival and setup so much smoother than anticipated. His exceptional service made our experience as vendors at The Mountain Lodge Telluride a truly positive one. We highly recommend him!

For the price and location this felt very outdated and unprepared. We went for a wedding and it was the first day of their "open" season. The restaurant, parking, and staff all seemed confused. The valet system is terrible, the rooms outlets didnt work, they put everyone in separate buildings for the wedding, and we had no view. You also couldn't charge things to the room it all had to be paid when you ordered carry out. Everything closes at 9- including the bar. For the money I would not stay again, there was also construction going on that delayed moving of vehicles and driving in general.

O stars for the disgusting hair filled bed I was forced to sleep in since they wouldn’t switch rooms. Tub was ghetto, unpainted, and dirty. When told, I got sad from the guy at front desk. Just excuse from front desk as to why the room was disgustingly. Also waited for the shuttle for a century after calling for the shuttle 5 times. Never again.

We had a great spring break in Telluride - it never disappoints! This was our first time staying at Mountain Lodge Telluride. I wanted to shout out to a few people who made our stay extra pleasant. Brian made great coffee and treated us with a smile each morning! Levi was quick with the shuttle, golden nuggets of advice, and humor! I didn't get everyone's name, but the golf cart drivers saved the day by taking us to and from our room when the road was icy! Everyone was kind and helpful - thanks!