Teton Mountain Lodge and Spa

beautiful lodge. Hans the desk clerk on duty searched for the perfect room for us since we wanted a balcony and to be up off the 1st floor. He found us a corner room with a beautiful view and was very helpful answering our questions. I would highly recommend this lodge. There is a wonderful rooftop hot tub and an indoor pool. The rooms were well appointed and clean. Beautiful lobby with a fireplace. Upon checking out the staff was extremely helpful. Great stop- hope to return. Customer Service is outstanding.

A beautiful hotel, sumptuous rooms, helpful staff and most of all fantastic food all due to the chef. Our starters were Baby Beets and Asparagus wrapped in bacon with a poached egg followed by Salmon for myself and Pot Roast for my husband. Incredible and a meal we will surely remember. We will recommend this hotel wholeheartedly!

We stayed during the Great American Eclipse so we paid absolutely TOP DOLLAR for our not very big room. So the way I feel about the hotel is partly because we were paying through the nose for it. On the other hand had it been any cheaper it probably would have been fully booked (as pretty much every hotel in every town in the path of the eclipse was when I came to book) so it was quite helpful it was so pricey. Let me say first of all that the eclipse was just mind-blowing, and the hotel very helpfully found a great guy with two telescopes and put him on the roof next to the hot tub (and yes there was a couple who sat in the hot tub for almost the entire thing) to explain to a few of us lucky guests what was going on. The view up there was great, the sky was cloudless, it was the single most amazing thing I've ever seen in my entire life, so for that I'm very grateful to the hotel. Having said that, I'm not sure I would rush to go back. The room (a Sundance Junior Suite, which was I think an upgrade on the Grand King I booked) was OK but really very cramped for the four of us. We had a murphy bed for the kids but there was only one easy chair in the room so in the evening we all had to sit on the main bed. We had a good kitchen which was helpful as on the night before the eclipse all the restaurants in town were full so we just bought some pizzas from the Mangy Moose store and cooked them in the oven in the room. There wasn't nearly enough storage space for the four of us - we ended up using the drawers in the bathroom to put our clothes in. If you're there for a week's skiing and there are four or you it's going to be very tricky to fit it all in. Apart from the room there were a couple of other things I found annoying. Firstly the staff on the front desk. The bellhop guy just looked at us rather blankly when we arrived. We had to get out of the car and start unloading our luggage before he snapped into gear. The guy who checked us in and the one who showed us to the room were nice. The concierge lady was a bit useless. Later on, one woman on reception totally ignored me and then snapped an answer at me when I asked her a fairly innocuous question about the shop. There was a dozy waitress in the restaurant who didn't write our order down (note to restaurants in the entire world - I am not in the least impressed when your wait staff 'remember' the order rather than write it down. I actually just feel a bit nervous that they're going to get the order wrong - which they very often do) and then got two things wrong, and really wasn't all that apologetic. The staff just felt like they had been trained in handling guests but didn't really feel it. There was absolutely no sincerity. I've found this before with ski resorts - most of their staff seem to be students spending a gap year earning a bit of cash and doing some skiing, rather than people who are intending to spend their entire career in the hospitality industry. They're just not that good and they have a bit of a superior attitude which makes it even worse. The other thing was the breakfast - the first couple of days they had a buffet which was rather good but then after that it was just a la carte and with prices to match. It's a bit of a pain to go and find breakfast somewhere else, but honestly it wasn't worth eating in the hotel's restaurant. We had dinner there one night too which was a bit average. The most annoying thing of all was when I got back and filled in the online survey they email to you, only to have an error message right at the end telling me it couldn't submit my comments and I should try again later. If you're going to ask your guests to provide valuable feedback then at least make sure you treat them well. On the positives - the hotel is in a good location, near the lifts, and the swimming pools were nice with lovely warm water (although they could do with more umbrellas). There's a free car park opposite too.

We totally enjoyed our stay in the Grand Tetons. This resort is located in a great spot close to everything in Jackson Hole. We spent many days in the national parks (Grand Tetons and Yellowstone). This hotel is clean and well maintained. It has a nice relaxing atmosphere to it. We had the one bedroom suite and it was a very nice room. The kitchen is well stocked with everything you could need. The staff was very pleasant and helpful. The restaurant food was good. I do wish I would have followed a previous suggestion on one of the reviews and asked for an upper floor when making the reservation. I would have then enjoyed my stay that much more. We unfortunately were on the Lobby floor (which technically is on the 2nd floor). We had an okay view but would have been soooo much better if we were up a couple of floors. We were right next to the pool and also faced the street so it was quite noisy since we were on a lower level. When we were checking in and they told me I was on that floor I expressed my disappointment but was told by staff that I would love the room and to give it a chance. I didn't love it and the whole time wished I would have pushed the issue but I felt bad because my husband was spending all this money to give us this great trip so I didn't want to make a big deal about it. I guess the thing that bothers me is I know there were rooms above me that were empty since we were there at the end of September and I could tell no-one was the rooms above me. I don't understand why they don't give the people who are there the rooms with the best views? I think they try to keep everyone on the lower floors to make it easier on the staff. The resort is very nice and if you ask for a room on the upper floors I'm sure your view is going to be awesome. We did also spend time at the spa. I enjoyed my facial very much and my husband enjoyed his massage. The spa could use a little sprucing up but was still good.

We stayed in this hotel for 2 nights during our trip and we had such a great time. First, i'd like to highlight how amazing the front desk was. We were welcomed the best way with smiles and care. Such a great feeling. We initially planned to stay only 1 night but the hotel was so great that we decided to book an extra night. In our AMAZING suite, we had 3 bathrooms (1 with a large spa, enough to fit 2 people) and 2 comfortable bedrooms (super clean). A nice kitchen and a small terrace. After our tough morning hikes, it was a pleasure to relax in our room. The hotel also have a SPA on the roof with a nice view and 2 pools (1 indoor and 1 outdoor) so you never really have anyone swimming with you. The restaurant was amazing. For once, I had the delight to enjoy a perfectly cooked steak. In term of price, it was around $120 for 2 people (3 courses). I highly recommend this hotel. It ain't cheap but worth the money. It will remain the highlight of our 2 weeks trip.