Victoria Falls Safari Lodge

We visited 26-29/09 but stayed in Lokuthula Lodges. However, we frequented Buffalo Bar often and were waited on by Hamilton. Hamilton was amazing. He was attentive, jovial, fun and very efficient. He is an asset to your team and you should understand how lucky you are to have him as a part of it. He was very sweet and knew how to take our unusual Australian sense of humour. We were very fortunate to have him as our waiter just about everytime we visited the bar. Please send our sincerest thanks and appreciation onto him. Unfortunately he was on his day off on our last day there so we couldn't get the chance to thank him ourselves in person.

We visited with a group. The location is beautiful overlooking a watering hole. Upon arrival to our room there was a bottle of champagne. The turn down service left us adorable keychains each night. The food was delicious and great accomodations for gluten free and vegetarian. The pool was on the chili side but it was so hot it felt good. In a perfect world the pool would be an infinity pool overlooking the watering hole.

What a fantastic place to be at one with nature. The staff were friendly and efficient, the accommodation was first class and the food was delicious. The animals came to the water hole each day and just sitting there watching them was very therapeutic. There are also many trips to take each day from the hotel and the daily Vulture feeding session was an experience not to be missed.

It may sound contradictory to the rating but we actually had a good time there, staying for 4 nights. There are some strengths like the location, the veranda overlooking a waterhole etc. And some of the staff members were doing their best to be helpful. However, when taking into account the price we paid there were just too many mistakes. A few examples: 1. The safe in our room was not working and actually could not even be closed, thus bouncing against the wardrobe door. I notified the staff at breakfast the next day and they said that they would look into it but no one ever did or gave us an update. 2. We gave our clothes to laundry service and to be fair it was quite fast. But on the day we checked out and packed our bags, a neighbour knocked on our door, holding a shirt which was mine so they mixed up the clothes. 3. For lunch, we waited about 50 minutes for a very simple dish. We were not in a hurry luckily and the veranda is quite relaxing but the restaurant was not even busy. To be fair, the waiter apologised and gave us a free glass of wine to make up for it. 4. At checkout, something was initially charged to us which should not have been charged. We did not allow any of these to affect our positive experience there but when looking at it objectively from a value for money perspective I cannot unfortunately give a better rating. The whole place as nice as it is also needs an overhaul as it is getting quite dated.

The last place we stayed on our Titan holiday was a highlight. Very atmospheric with great views out to a watering hole. Multi level building with bar, restaurant and pools. Shower in bathroom was exceptional