Victoria Falls Safari Lodge

It may sound contradictory to the rating but we actually had a good time there, staying for 4 nights. There are some strengths like the location, the veranda overlooking a waterhole etc. And some of the staff members were doing their best to be helpful. However, when taking into account the price we paid there were just too many mistakes. A few examples: 1. The safe in our room was not working and actually could not even be closed, thus bouncing against the wardrobe door. I notified the staff at breakfast the next day and they said that they would look into it but no one ever did or gave us an update. 2. We gave our clothes to laundry service and to be fair it was quite fast. But on the day we checked out and packed our bags, a neighbour knocked on our door, holding a shirt which was mine so they mixed up the clothes. 3. For lunch, we waited about 50 minutes for a very simple dish. We were not in a hurry luckily and the veranda is quite relaxing but the restaurant was not even busy. To be fair, the waiter apologised and gave us a free glass of wine to make up for it. 4. At checkout, something was initially charged to us which should not have been charged. We did not allow any of these to affect our positive experience there but when looking at it objectively from a value for money perspective I cannot unfortunately give a better rating. The whole place as nice as it is also needs an overhaul as it is getting quite dated.

The last place we stayed on our Titan holiday was a highlight. Very atmospheric with great views out to a watering hole. Multi level building with bar, restaurant and pools. Shower in bathroom was exceptional

I spent a great 4 days at the Victoria Falls Safari Lodge . I was picked up by Bridget who was friendly from the airport . She gave me an overview of the community and country and recommended things for me to do . Upon checking in my room wasn't ready so I waited in the lobby until it was . The " orientation" felt like my first day at a job or felt like I had a cheat sheet that I needed to memorize and remember timings and where things were. A walkthrough or tour of the property upon checking in would help since at time it is hard to remember all the details in the what felt like a rushed orientation . Also the word orientation made it feel like the first day of a job . Other than that my stay was enjoyable and pleasant. Everyone was great, smiling. friendly and helpful . i would stay here again and already recommended it to friends who wish to visti Victoria Falls .

We chose Victoria Falls Safari Lodge as our base to start our first time safari in Zimbabwe/Botswana/Victoria Falls area. The property is beautiful! Located inside Zambezi National Park, the hotel has an incredible view of this magical watering hole where elephants, impalas and other animals come to graze. We booked a standard room and we were placed somewhat far from the main reception lodge but our room was perfectly adequate with a nice bed, well appointed furniture, desk, wardrobe, bathroom & balcony overlooking the park. Because it was closer to the road I would rate it 3.5 out of 5. The good thing was, no monkeys visited our room which they did to the rooms closer to main lodge. Upon arrival, front reception staff was somewhat asleep at the wheel. We arrived, checked in & had to immediately go to our sunset boat tour. Turns out, we were supposed to get a welcome & tour. That never happened. The following day we left early for Botswana and they kindly packed us a very generous to go breakfast. Super helpful so we could eat on the road. As guests and prior to our arrival, we requested a Friday night Boma dinner reservation & were told they could not accommodate so we had to go the night we returned from Chobe causing us to miss the drum show due to sheer exhaustion from the long day. Hotel should prioritize their guests. They don’t. We liked the daily breakfasts, the bar & restaurant & the beautiful cold plunge pool. Super refreshing from the African Sun. Overall it’s a beautiful property and we’d recommend it. Just know who you get determines if you’ll get ok vs great service. We also visited during a slower week so it was really relaxed and mellow.

The location of this beautiful hotel strikes you first followed by the exceptional welcome from the staff. The proximity to the wildlife seen at the waterhole is fantastic combined with restaurants serving delicious food. A real gem and a must to stay if you are staying in Victoria Falls.