Victoria Falls Safari Lodge

I've stayed at the VFSL several times over the past 25 years, and have experienced a massive increase in price with a significant decrease in the quality of service, particularly at the bar/restaurant. For what one pays, little things matter, such as having reliable WiFi service, or at least the opportunity to purchase data top-ups without having to go into town... and not having cleaning staff enter your room even though the sign on the door clearly indicates a request for privacy. Also... The hotel makes a VERY minor mention of "sustainability" in the bathrooms, pertaining to the use of towels, even though the location and price point ought to warrant a much more assertive approach to managing no less than environmental responsibility (e.g., water, energy and waste management).

A warning to all - if you're going to book this hotel, do it through a third-party website like Expedia or Booking.com. I booked on Victoria Falls Safari Lodge because I like to support local businesses and cut out the middleman. What a mistake! When I had to cancel my reservation I was stonewalled - no response to my numerous emails. I finally called them several times - there seems to be only one person who can process a cancellation and he was always "in a meeting". The long distance calls cost $67. As of now I'm still waiting for a refund - a quote from an email "The accommodation payment refund will need to be approved by a few internal signatories, and the accounts department will process it in the coming days." I've been waiting for ten days and nothing so far....

We absolutely loved our stay - the choice of activities, the incredible service from the lovely staff, the tasty food, the views across the waterhole and park seeing so many animals.

Too many stair for people with orthopedic issues. It’s in a safari park so you’ll see frequent bugs. Food was good but I ordered an omelette and the way back to my table, the server was speaking with a guest right over my food. Needless to say, I didn’t eat it due to spit flying on my food.

G Adventures included this property as part of the package. Excellent choice. Great location to start our adventure. Being able to have the opportunity to see wildlife right off was amazing. The staff are very friendly and attentive. The food was very good. Great property!