The Dorchester

Me and my husband decided to spend 2 nights in London to experience Christmas festivities. This was our first time at The Dorchester. It's such a beautiful hotel. Our room (believe we got an upgrade) was beautifully decorated. It was a good size to. The bathroom was lovely and had underfloor heating. The room was immaculate. I had made requests when booking the room such as to have a bath and a bible in the room which were adhered to. On check in we were asked if we wanted our luggage brought to our room, unfortunately it took them 4 hours and phone calls from me to chase before it arrived in our room. We did receive an apology from a senior staff member and given dining credit. This was really the only poor service we received. The staff during our stay were friendly, always greeting you in the corridor. We didn't receive a turndown service one night. The cleaner also broke my hair product bottle and didn't advise us so no apology given. At checkout we we given some reimbursement. We had room service which arrived in good time and was good. I think compared to other 5 star hotels we've stayed in it's a bit more expensive. We both slept really well and melted into the bed. Just my personal preference but I would of preferred an inner sheet rather than just a duvet. We could hear some noise but nothing significant. We would recommend the hotel and would stay again. It's well located. It was lovely coming this time of year and seeing it decorated for Christmas. Thank you to everyone at The Dorchester for a lovely stay.

My aunts, my mum and I came for our annual festive afternoon tea and had a lovely afternoon. The patisserie and sandwiches were excellent as always, especially the tropical tart and the gingerbread ice cream sandwich, and our waiter, Anwar, was so kind, fun and friendly. He really made our visit one to remember and took such great care of us. We look forward to coming back.

We had the best afternoon tea experience especially thanks to Anuar, you really made us laugh and enjoy it even more. The food and service was lovely. Only thing that could be better is when I went to desk to say I have afternoon booked they sat us waiting and forgot about us. This could be improved. Thanks to as air and rest of staff that made up for it

The Dorchester exudes opulence, grandeur and impeccable style. It radiates an ambience that is very warm and welcoming and you feel immediately comfortable as you walk into the beautiful foyer. Entering the Promenade Dining Room epitomises luxury and taste. The furnishings are truly gorgeous and with the beautiful piano music in the background makes for a wonderful atmosphere. The food is delicious and promptly served by professional staff who are polished, friendly and extremely helpful. Nothing is too much trouble. It's simply a delightful venue for any occasion.

This trip was perfect, an absolutely magical experience. This isn't just a hotel, it's an experience and one that we are very grateful for! The welcome was exceptional - we instantly felt happy and relaxed from the greetings of the Concierge team and this set the tone of the entire experience. The suite and view was simply breathtaking - stunningly beautiful but also incredibly well designed with everything you could possibly need. There are no words to express how perfect it was, nothing could ever compare. Needless to say, it was also spotless and had all of the amenities you'd expect and far more! The entire staff were incredible, carrying themselves with exceptional elegance, grace and professionalism at at all times. The service provided is an example of true luxury in the hotel industry and we simply couldn't have asked for anything more. We should highlight the attentiveness of Miguel (who assisted us throughout our stay) - he was absolutely fantastic and his clear passion for the hotel was wonderful, full of enthusiasm and interesting facts. To stay here was a dream come true and we are already looking forward to having the opportunity to return to this very special hotel.