The Peabody Memphis

We have been in five hotels in the past two weeks and this is by far the worst. The bathroom is tiny, room dingy and the service appalling. Having been out all day I came back to find our bed unmade the bathroom messy and all the detritus from yesterday in the unemptied bins. Since then four other couples in our group have had the same experience. On calling housekeeping I was told this was done for ecological reasons. When the maid came up she told the real story which was that she had not got this room on her schedule for the day. Yesterday we asked for tea and got hot water, sour milk and a dried up tasteless teabag$8 Same order today $18 They charge $405 a night and then, and I quote from the hotel information brochure not any information sent to us prior to our stay, " for your convenience a hotel services charge will be added to your bill each night to cover unlimted local and 800 calls, use of the athletics club and pool, morning newspaper, shoe shine (2 pair max),coffee each morning in Peabody deli and dessert and high speed Internet". For three nights this was an additional $39. We have a mobile,we do not use the gym or pool& we download the newspaper. The sound deadening is poor so we can hear the conversation of the people next door whose face time seems to dial up quite a lot of the night. We sent a suitcase ahead. Our bill had a "handling charge" of $54.50 dollars added and $5 dollars each for three small envelopes from Amazon. The Peabody says it is on a par with the Ritz in Paris and the Savoy in London. I have just spoken to the Savoy which assures me it would accept a suitcase sent ahead at no extra charge. For Brits unused to hidden taxes it might also be useful to know that three taxes are added to your bill. Sales tax of 9.25% Occupancy tax of 8.5% tourism improvement tax of $2 a night. Over three days this amounted to an additional $437.43. The Peabody might once have been first class but has traded on that for so long that it is now no more than a third class rip off.

This was not a planned or destination trip, just a mandatory evacation from the Hurricane in Florida. There were no rooms in Georgia or the southern states, so our travel agent put us in the Peabody for 4 nights. To add to the many lovely things that have been said, I appreciated housekeeping and the abundance of towels, moreso than anywhere I have ever been. But, so sorry, the carpet in our huge room was filthy and has not been replaced in probably 2 decades. It was either room 713 or 715, so do not book on the 7th floor. Interesting, we had pizza in the bar and it was the worst I have ever had; but the next night, we tried a different pizza, and it was the BEST pizza I have ever had, Jack Daniel BBQ, on the menu. ALL employees were EXCEPTIONABLE, really exceptionable; except, 3 girls in the bar who were snarky and odd.

The Peabody never fails to delight. From the darling Duck Walk to the fabulous Lobby bar and comfy rooms, you will love your stay. All of the staff is very personable and kind. Michelle at the front desk was incredibly welcoming and gracious. The staff in fitness center was top notch and such a nice facility with your every need handled..fresh towel on the treadmill, new headphones for the sound system and a cold bottle of water...such terrific service. Room service is fast, yummy and friendly. A favorite!

Loved The Peabody Hotel. They had a very attentive and friendly staff. Beautiful scenery and the duck walk was amazing. The hotel was very clean and exceeded my expectations. They have a nice restaurant, a deli with amazing pastries, a corner bar and a lobby bar. There is an indoor pool, gym and pretty much everything you need without having to leave the hotel but within walking distance to great restaurants and live entertainment.

Oh my gosh, what a lovely experience!!! From arrival greetings until cheery departure farewells, each employee wants to be certain each guest has a perfect experience. Our room was elegant, very well appointed, clean and fresh. We dined twice at Capriccio and enjoyed delicious fare served in a friendly manner. The mint juleps are amazing! The ducks are fun and near by gift shop is full of delightful items to please everyone! We will certainly use Peabody next time we are in Memphis. Peabody manages to be Southern traditional combined with quaint, trendy touches.