The Peabody Memphis

We had such a nice stay here. We had cocktails nightly in lobby bar, so nice. We watched duck parade daily, a must see. We had an opportunity to do roof top party. It was a Tina Turner tribute, they were great! We recommend for everyone to stay here. Close to everything Memphis has to offer.

We are on a Music cities tour and specifically asked to upgrade the tour hotel to the Peasbody as we were excited to stay in this historic, prestigious hotel such a famous icon of Memphis. On arrival the lobby of the hotel was stunning ,so impressive.We asked if club rooms and facilities were available ,initially we were told $200 which was then reduced to $150. This was still nearly twice the price of our previous hotel in Nashville but we expected to pay more for the renowned Peasbody. The room was really nice and we headed to the lounge for a coffee . It was very disappointing, not the oasis of comfortable we are used to in club lounges. (SEE PIC)During the day there are no staff to help and advise and unbelievably no coffee tea machine just a jug of filtered coffee. No worries we were told our club status gave us free coffee ,tea and hot chocolate at the deli in the lobby. We waited in a queue to be told latte was not included just basic filter coffee. This is not experience of previous club lounges and as there was no bar in the lounge and staff were very non committal on evening food options we decided this did not seem good value and asked to revert to our standard room. The standard room was very pleasantly decorated though understandably smaller. To my horror the toilet seat was up and the toilet floating with long black hairs. This was disgusting and made me feel uncomfortable and worried about the cleanliness standards. I complained at reception,they offered to change rooms again but as we had not been offered assistance to original 12th floor room or move to 5th floor.we could not face moving all our luggage again. We asked that the room should be adequately cleaned and went out. The staff were pleasant through out and very apologetic. On returning over an hour later staff were just finishing the room. A hand written note of apology was a nice touch but the small cheese plate and an ice bucket of sparkling water did not suggest the hotel thought the disgusting bathroom was significant .Pool area not staffed,hard to track down towels last two on loungers ragged and thin. No bath towels in locker room . Pool area basic at best,not allowed to use sauna in spa unless booking spa treatments . Showers need upgrading. In summary lobby of hotel is stunning, definitely worth a visit but probably not worth a stay in the hotel. Sad that I think the standards are not high and although staff are pleasant enough when approached the Peabody does not have the levels of customer service I expected.

Our only problem was the live band playing music so loud we didn’t sleep very well our last night. We had an early departure which made it a long travel day home!

Had a few things on the down side but will stay here again…What can I say, more than this. We enjoy the Peabody but they have some maintenance issues…

you are in for a treat in this hotel! First off it’s beautiful! The historic feel you get when you walk in is breathtaking. Everyone is so friendly. Don’t miss the duck walk! Make sure you go into the historic room in the mezzanine. Such history there!