The Oberoi, Mumbai

Nice hotel and location. Some works going on which spoiled a little bit our stay. Needs more seatings in the lobby. Great transfer service

The people make The Oberoi Mumbai exceptional. I recently spent five nights at The Oberoi Mumbai, and quite simply, the service was exceptional. The hotel itself is beautiful, but what makes The Oberoi truly special is its people. From the moment I arrived until the moment I left, I experienced an extraordinary level of warmth, professionalism and genuine care. I was travelling alone, yet I never felt like just another hotel guest. Staff remembered the smallest details, anticipated what I might need and consistently went beyond what I would ordinarily expect — somehow making it all feel completely natural rather than forced or transactional. A very special mention must go to Noor from the management team, who looked after me wonderfully throughout my stay. Her warmth, professionalism, attention to detail and willingness to help with my various plans around Mumbai made a real difference to my experience. Thank you, Noor! I would also like to recognise the wider team. From housekeeping, front desk and concierge to the restaurants, chefs, security, drivers and management, the consistency of the service was remarkable. It was incredibly polished and professional, but never cold or overly formal. There was warmth, humour and genuine kindness behind it. My departure perhaps summed up the experience best. The care taken over my hotel car transfer and the assistance I received all the way through to airport check-in was far beyond anything I expected and was an extraordinary final touch. There were so many small moments throughout the five days that made me feel genuinely looked after, and those are ultimately what I will remember. I arrived expecting an excellent luxury hotel. I left understanding why The Oberoi has the reputation it does. The building may provide the luxury, but the people provide the experience. A genuine 5 stars from me. Thank you for an unforgettable stay — I very much hope to return.

Perfect location. Marine drive for a short walk after diner makes Perfect and the service is excellent. The spa and saloon is superb. Nice staff. Delicious food.

Exceptional, attentive and personalised customer service, from the moment we booked to the end. Rooms were elegant, the pool was heated, but the standout was the unhurried and intelligent staff interaction.

oberoi hospitality are best in mumbai food rooms swiming pool yoga traning are at it best unforgetable experience visit again with family