The Oberoi, Mumbai

Oberoi staff made our stay memorable with their efforts and top-notch hospitality. Staff treated us with surprise room décor, wedding anniversary goodies and cake. This was a great start to our three-day stay at The Oberoi. Chef Richard (Fenix) and Chef Kranti excelled in their service. The food quality and service were the best we have come across. Specifically, Oriental dishes like bamboo shoot asparagus, water chestnut, lotus stem wok dish at Fenix by Chef Richard was delicious and awe-inspiring. The biryani dishes by Chef Richard at Fenix was yummy too. The staff at Fenix were welcoming and made our dinner time pleasant. At Ziya restaurant, Salli Per Edu was something out of the world. My wife said that Salli Per Edu is the best egg dish she has ever eaten, thanks to Chef Kranti. On Ganpati, there was special modak served at Ziya. Innovative pav bhai dosa served at Ziya by Chef Kranti was mouth-watering. The reception staff, lobby staff and housekeeping staff delivered world-class service. Our overall experience at The Oberoi across three days far exceeded our expectations. We gave a Thank You card to the staff as a token of appreciation and clicked photos with them for our memories. The Oberoi has set a benchmark in the hospitality industry and no wonder it is regarded as one of the best in the world. Right from welcome to farewell, staff made tireless effort to excel, consistently. Well done staff and management. Keep it up Staff at the arrival and departure points are welcoming and give an impression of how keen they are to have us at their guests. I have not experienced this type of welcome and farewell gestures consistently being performed at any hotel. Specifically the Namaste gesture makes us feel how well the staff appreciates Indian culture. We greatly appreciated that. Specifically, Adhiraj and Suraj at the reception elevated the hospitable experience. There was some technical fault with the blinds in the room. We informed the housekeeping staff. It was attended to within a few minutes and had been fixed. Staff apologised for the inconvenience caused but there was hardly any inconvenience. All this elevated our experience of staying at The Oberoi and we would highly recommend this hotel. Special mention to the restaurant staff at Fenix, Poolside and Ziya. Chef Richard and Chef Kranti have been the pillars for driving excellent guest experience on multiple occasions and preparing delicious dishes. Chef Richard educated us about the dishes on menu which helped us make our choices. He also made recommendations of dishes based on our preferences which turned out to be enjoyable and memorable. We really felt special at the hands of Chef Richard, he made us feel like king and queen and the service fit for royalty. Soon as we arrived, the reception staff had our room allocated and ready. We were welcomed with a lovely rose bouquet which my wife loved. Our luggage was delivered to the room. When we checked out, staff ensured we don't need to carry our luggage, it was taken to the exit point where our car arrived to pick us. Overall excellent service. Keep it up Staff at the swimming pool and spa cared a lot about us, proactively anticipated our needs and fulfilled them. Right from showing us around the wellness facilities to delivering the spa experience, we were treated as king and queen Naming a few staff members here again for recognition: Chef Richard at Fenix, Chef Kranti at Ziya and Poolside. Mingi at the Spa. Remi Kanchi, Lisa and Razak at the poolside. Meghna at Ziya, Danny at the concierge, Adhiraj and Suraj at the reception. All of them excelled in what they do. There are plenty more names which I don't recall so every touch point was memorable and worth mentioning.

A memorable stay, made special by its people This is from my August stay. I had to wait a few months before TripAdvisor allowed me to post another review, so sharing it now. I spent two nights in an Ocean View Suite and thoroughly enjoyed the stay. The suite was quiet, immaculate and beautifully maintained, with a lovely fragrance and a wonderful view. There is something quite special about simply sitting in the room, looking out at the ocean and enjoying the sense of calm. The spa, gym, Residential Lounge and dining were all equally enjoyable. What stood out most, however, was the service. Mr. Arpan Rawal, Executive Operations Manager, reached out before my arrival and made sure I had a quiet room. He also personally visited the suite after check-in and followed up again at checkout. The upgrade and welcome amenities were appreciated, but it was the personal attention that made the difference. The housekeeping team deserves particular praise. Mr. Kaushal was exceptional and, in my experience, one of the most impressive housekeeping professionals I have encountered. His attention to detail and warmth were evident throughout the stay, and the personalised pouch he arranged was a lovely touch. Mr. Vineet and Shim were equally consistent in keeping the suite immaculate and perfectly replenished. These small, thoughtful details are what elevate a luxury stay. The arrival was seamless, with thanks to Ms. Sanika, Mr. Meet, Mr. Mahesh, Ms. Mallika and Ms. Sanchari for the smooth in-suite check-in. I also enjoyed an excellent Oberoi Signature Massage with Zimik, and appreciated Adhiraj from the butler team and Remi from the pool area for their assistance. Breakfast was particularly memorable. I had breakfast in the suite one morning and at Ziya overlooking the ocean on the other. Chef Purvesh took the time to understand my preferences and prepared a customised egg-free French toast, Bengaluru-style benne dosa and a warm salad. Lovinia, Gaurang and Mayur also took great care of the dining experience. A final word of appreciation to Mr. Amit Kaul, General Manager. The consistency of the experience across the hotel is a credit to the leadership and the team. The Oberoi Mumbai gets the important things right: calm surroundings, thoughtful service and an attention to detail that never feels forced. I look forward to returning, perhaps next time to one of the suites overlooking the Queen’s Necklace.

Its in a good location , marine lines . Staff are very friendly and helpful, rooms well maitained and clean . food very tasty.

It's a wonderful stay experience. Mr Omkar had asisted me at Mumbai Airport as i had reached laugage belt. Mr Deepak had drive me to the Hotel. It's a smooth & comfortable ride. In hotel, I was welcome by Akashay & Mallika Dasgupta. Mr Lavnish had made my checkin hasselfree. I like the handwitten welcome card by Ms Mallika Dasgupta and her choice of room selection. Ms Esther had served me a welcome drink and cold towel. It's nice talking with Akashay & Lavnish both of then had axssisted me to the room. Mr Heramb & johnsom had handle my laggage carefully. In Eur Bar Ms Aholi & lothi had welcome me. Ms Ayushi new young manager nice talking to her. Captain sameer & sunil had taken my order. Mr Amit ,Shubham, karan, Gaurang & Ms Darlyn, chui, Muani, jecinta had served me my favriote drink. At breakfast time in Ziya Ms Rinlam had arrange a table for me. Mr Yakshendra had personal attended me chef Viraj & Manojan had made my dinning experience delicious. Mr Bhavesh had served it. In fenix Mr. Sidharth Malhotra, Shivan Aggarwal advice made my hitea experince delicious and clinton had served the same. In Housekeeping suprise me every day with their beautiful handwritten card and gift. Ms Katherine hand writting is beautiful Ms bell, Rillu, Ananya, Margarida, senso, Rinhvi & Mr Vaibhav made my stay comfortable. I like Ms Senso & Rinhvi gift my name printed laggage tag and Ms katherine & bella bookmark. It's nice talking to Mr Arpan Rawal he personally take care of my stay was comfortable. Mr Sumit Mehra had arrange me a car for drop me at my meeting point. Mr Santosh had drop me on time. Ms Marralisa keep my room key ready she remind me that she had taken my checkin in Trident narimanpoint before 2024 and trident chennai. Mr Meet, Shobit & Rishi had assisted me. Ms Noor & Siya had made my checkout and Mr Harris had setteled the bill payment hasslefree. Mr Rishi had arrange car for airport drop. Mr Peter, Krishna, SpringSon & Dame had handle my laggage.

Nice hotel and location. Some works going on which spoiled a little bit our stay. Needs more seatings in the lobby. Great transfer service