The Ritz-Carlton, New Orleans

We stayed for 4 nights mid August. This was part of an 11 night trip for my 50th birthday and it included Nashville, Memphis and then New Orleans, this hotel was the last stay of our trip. I booked a Club Level King room. The room was absolutely stunning. So amazing, I loved the big free standing bath. The benefits of having the club level lounge are very worth it in my opinion. I had originally looked at The Roosevelt and the different for a standard room there to a club level room at The Ritz Carlton was only about $140 per night more. This gave us a significantly more luxurious room plus breakfast, lunch, snacks, light dinner, cocktails, beverages, champagne in the club level lounge. So the extra $ for the room absolutely paid for itself especially for 2 of us. Special thanks to Summer who looked after us so well. The staff work so hard! And to the great concierge guys on the door. I only really have 1 negative and that is navigating yourself through the hotel if you are staying club level. From arrival we had to firstly find our way to the main reception lugging our luggage. Then from reception we were left to find our way to the club level. At that point a 5 star hotel should absolutely be expected to assist guests with their luggage to take them to their room. We did not get this, instead we were simply directed to a lift. Now club level is like another hotel within a hotel. I never really understood other peoples comments on this. But I do now. Trying to find the right elevator and the right entrance to get you to your room from the main part if the hotel is like a complete maze, an escape room even! I found that extremely frustrating. Apart from that the club level was incredible and we loved it!

This is the Ritz Carlton, so the bar is high. And they delivered. The room / bedding quality is 5 star. Attention to detail is first rate, but as you would expect at a RC. Need a deliciously cooked burger at 2am? They can do that. There were no issues, everything worked, everything was perfect. Ok, one small glitch - my mobile key had a small issue but they fixed that in about 2.3 seconds. The hotel is in a great location - not *right on Bourbon street* but just 2 blocks off - which is a good thing if things are going crazy. Close enough for the fun, but just a little back from it but very convenient on Canal street. After many visits to Nola, I think this is the best spot to be now; I love a late night party but not being 22 years old anymore I like to have a slight buffer to my hotel room. They staff is very accommodating - as my first time there someone walked me through their mini-mall to the exit facing Bourbon. They go the extra mile here and it shows. Thank you, Nola RC!

I have a soft spot for this hotel. Maybe it's the repeated trips to the Davenport Lounge, the easy access to the French Quarter, or the overall vibe. Other Ritz-Carltons are bigger, more outwardly luxurious, have better spa and fitness facilities, but few capture their city's character the way New Orleans does. This is impressive as the building is a former department store prior to the hotel's opening in 2000. I have stayed in both a regular (Canal view) room and a club room. Both were lovely. The club itself is exquisite with great service, elegant decor, and delicious offerings throughout the day. Maybe not worth the price for some given the delectable cuisine in NOLA, but I stayed Christmas Day (2025) and felt perfectly at home. The room was cosy, immaculate, and not stuffy. The private entrance from the FQ is a plus. This isn't to say everything is perfect. For a new visitor the hotel has a somewhat byzantine layout, but it becomes second nature after a day or two. The pool is a joke for this level of hotel, cramped in the ground floor shopping area with no way to take a single elevator to your rooms unless you're staying in a club room. The FOD staff is somewhat impersonal and cold. That said, it is still a top property in NOLA if you are looking for classic, bygone luxury.

Dear Ritz-Carlton New Orleans Team, My husband and I had the pleasure of staying at your beautiful New Orleans property in June, and I wanted to take a moment to express our sincere gratitude for an absolutely exceptional experience. From the moment we arrived, every aspect of our stay was truly five-star. What stood out most was the attention to detail. The rooms were impeccably clean, and each day we returned to find everything thoughtfully organized and refreshed. After spending our days exploring the incredible city of New Orleans, it was such a luxury to come back to a room that felt welcoming, pristine, and cared for. The Club Lounge was another highlight of our stay. The food, beverages, and service were outstanding, but what made the experience truly memorable was the warmth of the staff. We looked forward to our daily visits, enjoyed meeting fellow guests, and genuinely appreciated the conversations and connections we made with your team members. The bar experience was equally remarkable. From the harp music during the day to the fantastic jazz performances in the evening, the atmosphere perfectly captured the spirit of New Orleans. Most importantly, the service was extraordinary. Brittany, Byron, and Erica provided some of the best hospitality we have ever experienced. Their professionalism, kindness, and genuine desire to make guests feel welcome were evident in every interaction. One moment, in particular, perfectly exemplifies the level of service your team delivers. One morning, I asked a hostess what time the beignet cart would be in the lobby and was told it would be available at 10:00 a.m. When we arrived at that time, we were disappointed to learn that we had actually missed it because the service had ended. Later, while enjoying what we can confidently say was the best Bloody Mary in New Orleans, we mentioned our disappointment to Brittany. Without hesitation, she arranged for a complimentary order of beignets with caramel, chocolate, and vanilla dipping sauces. She absolutely did not have to do that. It was such a small gesture, yet it left an enormous impression on us. It wasn't about the beignets; it was about the kindness, thoughtfulness, and genuine care she showed. That interaction perfectly reflects what makes The Ritz-Carlton so special. Your team consistently goes above and beyond to create memorable experiences for your guests. This was our third stay at your New Orleans property, and it certainly will not be our last. We have already recommended your hotel to friends and family and will continue to do so enthusiastically. Please extend our heartfelt thanks and appreciation to Brittany, Byron, Erica, the Club Lounge team, the housekeeping staff, and everyone who contributed to making our visit so memorable. Their superior service, attention to detail, and genuine hospitality made our stay truly unforgettable. Thank you for setting such a high standard of excellence and for reminding us what world-class hospitality looks like. With sincere appreciation, Mr. and Mrs. Michael Fernandez

I cannot possibly say enough good about this hotel. It's not an exaggeration to say that it truly embodies the subtle but real difference between a faceless 4-star experience and a 5-star luxury experience. For my birthday this week, I booked 3 nights on the Maison Orleans Club Level at the hotel. It really is a hotel within a hotel, with an expansive 4-room lounge laid out like an old plantation house with exquisite decor. The food and beverage presentations, as expected with a Ritz Club Lounge, are fantastic and laid out beautifully and promptly. The entire Club Concierge staff is special, shoutouts especially to Rachelle (sp? sorry if I missed!), Janis, Sunday, and Brenda. And they truly go out of their way to make your stay special. It's record hot here in NOLA this week, and I am recovering from cancer, yet I didn't feel left out or slighted at all not getting to go out while my husband did a little exploring in the French Quarter. Our room is great. Once again, the decor and feeling is uniquely New Orleans. If you are in need of a Club Queen/Queen, just be aware that there is no bathtub, just a large walk-in shower. But the shower is quite nice. The room is quiet, and the little touches like a Nespresso coffee maker in-room add a lot. Housekeeping is absolutely first-rate. Hotel management is also wonderful, with good communication before your stay. With a few health limitations, I had some concerns that I had to share, and everything was very well taken care of with a lot of grace. There were even small extra touches throughout our stay that just made it clear that these folks are brimming with genuine Southern hospitality. I cannot recommend this hotel more. I can't imagine staying anywhere else in NOLA, and I would come back for the hotel alone! T