Gran Melia Victoria

My wife and I have had several vacations at this hotel but this has been the most memorable one.On Thursday 10 July I had my wallet stolen from within the hotel location. It contained cash and credit cards, drivers license and travel pass. I was able to cancel the credit cards. Within twenty minutes of my missing my wallet at 3.15pm, cards had been used at an ATM only a few yards away outside the hotel at 3.35pm. Almost £600 in euros had been stopped in the transaction. Inspite of the hotel being covered with CCTV cameras, management were unable to give me any images of myself. What is point of having CCTV coverage in a 5 star hotel if it cannot be accessed, or perhaps no one considered it important enough to check it out? Lesson learnt…carry only one credit card, forget the rest, and hopefully the room safe will be secure protection? Now the time to reapply for replacement cards.

THE GOOD Rooms clean and air con works a treat Gym adequate for a decent workout - dumbells up to 20kg, rower, bike and treadmill as well as weighted pulley. Pool has plenty of beds so no worries there. Food good quality and hotel team very helpful. Bike hiring was easy via the hotel reception at 15 euros each a day. Prebook breakfast and save 10 euros. Palma centre 20 minutes walk along the front. Cab from Palma to hotel 10 euros TO IMPROVE Outdoor pool opens at 9am and closes at 7pm but the poolside bar closes at 5pm. Frustrating. Hotel gym needs dumbells up to 30kg and a barbell option to be spot on.

Having just returned from this lovely hotel. Enjoyed our stay hotel spotless RedLevel very good. Pool lovely apart from all the construction work noise going on outside not restful at all. Red level bedroom lovely did not like design of bathroom obviously a man designed it. No mirrors in the bedroom to get ready and blow dry hair. Bathroom very narrow. No walk in showers apart from the Level . Staff fantastic loved our few days here in Palma

We had the pleasure of staying here in the Master suite with sea views. The room was fantastic, spacious, and well appointed. The spa bath was welcome after long days of walking. The location is great with views over the harbour. The Red Level lounge was well stocked with beer and wine served all day long. We had the free use of an AudiQ8 for a day included which was nice. The service from all staff was impeccable however I must single out Arianna from the club lounge. She was so welcoming and helpful every day, she arranged a wonderful day trip for us and a special celebration for my birthday. Apparently she had only been working in the lounge for a week but you wouldn't know she was the ultimate professional. Hotel management take note you have a great team member in her who will go a long way. We definitely will return to this hotel.

Beautiful hotel . Staff very attentive couldn’t do enough for you . Breakfast was really good . Plenty of sun loungers and pool bar and pool attendants kept the pool area immaculate . Drinks were good measures. Staff were friendly and very attentive