The Ritz-Carlton, St. Thomas

Good location within walking distance of the Marina Bay Area. However there is a huge construction site opposite so rather than walking along the road its easier to walk through the shopping centre. We had a room on the 19th floor overlooking Marina Bay (and the construction site) which was very spacious with plenty of storage and hanging space. Nice seating area and large bathroom with bath and walk-in shower. Plenty of space for toiletries etc. The bed was very comfortable with a choice of pillows. Overall the room looked tired and did require some maintenance and redecorating in places. Breakfast is served in the Colony restaurant. Lots of choice, both hot and cold. However it does get very busy which does make the experience overwhelming rather than relaxing. All the staff were very attentive and efficient. The Lounge area is attractive but again requires some upgrading. Nice bar area for a drink and you can order food from the lounge menu. We were not able to eat dinner in the Colony Restaurant due to it being fully booked for Chinese New Year.

I really wanted to like this hotel, but unfortunately the comments others raise are true. We needed to move rooms after the first night because there is no soundproofing between adjoining rooms. They accommodated, but this hotel should have been designed better. Staff were friendly but consistently promised things they were unable to deliver (eg bellhops never came despite multiple calls). The restaurants were consistently out of items, and substitutions made no sense (eg a California Chardonnay is not the same as an Albariño). This is the worst Ritz I have ever stayed at! It is priced like a Ritz but feels more like a Sheraton or Marriott.

Beds were super uncomfortable, Long waits at Allora and Sails, charged kids club, crowded pools and club side beach. Mosquitos everywhere with no warning at check in. The staff doesnt care

Group of 8 stayed at the Ritz-Carlton Residence, St Thomas. The service is second to none. Staff are friendly and always willing to help. Cookies at the front desk at 3:30pm is a must. Coffee from 6am-11am is a nice treat. Night cap at 8:30pm is excellent. The grounds are impeccable. Been there 5x and can't wait to go back again.

I haven’t written a review in many years but thought this trip justified it, particularly for the high quality of service from Erika and others. The ritz st Thomas is a very nice hotel. We had an outstanding family vacation w my wife and 3 kids 14, 12 and 9. It’s not the best ritz property I’ve been to, but still very very nice and we will be back. For review purposes, the only noteworthy setback I’d note is the beach is rocky and not very friendly for swimming. But they provide complimentary water activities like snorkel and kayaks etc so you can still take advantage of the beautiful water. Food at the Italian restaurant was very good. Sails is the pool restaurant but at night it’s nicely converted to a dinner spot and it works well. Breakfast buffet is very good. The infinity pool is great w an amazing view. You may want to get a cabana as seating at pool is limited. Our family travels to many nice places and I normally don’t see the quality of service as high as we did this trip. Ericka at the hotel was incredibly kind and went out of her way to welcome us. She cheerfully greeted us when we checked in, came to us at the pool w drinks, had flowers in the shape of a heart outside our door for Valentine’s Day, helped w dinner reservations, gave my kids gifts, etc. I would have rated the hotel 4.5 stars but because of Erika it’s closer a 5/5. My kids really felt special it’s amazing what great customer service can do for the sentiment of a trip. Book a boat to really get out and see surrounding areas and beaches. We used seas the day charters. Hope is the owner and she set us up with Dave and Philip as great captains. Hit lovango for lunch and find some white sand beaches. Snorkel etc. that was our favorite day. The island felt very safe from airport to hotel and at the red hook marina. We arrived before Presidents’ Day weekend and it was quiet at the hotel. By the weekend it was much more crowded. But this is not a massive property relative to some other Caribbean ritz, four seasons, st Regis, so we appreciated that it didn’t feel overly jammed. We would highly recommend for a great trip for families or couples. Thank you again Erika!