The Ritz-Carlton, St. Thomas

Oh my goodness..please do not waste your time or money on this resort! My husband and I booked an Ocean Front King on the club level I can honestly say our view was amazing which is to be expected with any Ocean Front room, but that was the only amazing experience. We had multiple bugs in our room, woke up with several bites daily, had a roach crawl from behind the mini fridge, saw a spider crawl from behind the bed board don’t you know I had a difficult time trying to sleep thinking about that spider crawling back. Avoid this Hotel. We were given a “case number” only to have never received an email or phone call back as previously promised.Oh by the way our room for 7 nights was close to $16K and we left completely disappointed.

This is the nicest hotel on the island. It's not worth anywhere near what they charge. Find Jio from valet. He's the best employee.

Lovely experience. Hotel rooms are stunning and clean while the food is delectable. The resort includes many pools and activities. Yet most of the staff are hostile or snarky.

My stay here was amazing, mainly thanks to the outstanding service from Wendalyn, Kailya and Finel at the italian restaurant, they were absolutely phenomenal. Wendalyn made us feel like family, very attentive to our children and told us a lot about the island, while Kailya at the bar gave us a lot of information about dining options in st. John, and Finel checked on us many times during our dinner, laughed with us and was very joyful. The rooms are a bit outdated, but I liked the style for within the hotel, the location is ideal and the water activites was great. The spa is luxurious, with great amenities and complimentary drinks that add a nice touch.

Our stay at the Ritz this year has been very disappointing compared to our previous visits. Unfortunately, the overall experience has declined significantly. The level of service is no longer what we’ve come to expect. Staff interactions feel noticeably less attentive and welcoming than in the past. Additionally, the condition of the facilities—particularly our poolside cabana—is poor. The curtain is extremely difficult to operate, requiring significant effort to slide along a deteriorating rod. The television is missing a remote, the overhead fan is not functioning, and the refrigerator was minimally stocked with only two bottles of water. The cabinetry is also in disrepair. Having just come from another resort, the difference in quality is stark. This experience has not met the standards we associate with the Ritz.