The Ritz-Carlton, St. Thomas

We recently stayed at The Ritz-Carlton St. Thomas for a wedding and were genuinely surprised by how far the experience fell below the five-star standard the brand is known for. While the location is undeniably beautiful, nearly every operational aspect of the stay missed the mark. While our room was generally clean, it was not deep cleaned. The grout throughout the room and bathroom was discolored and dirty, the rugs were worn and in need of replacement, and there were numerous scratches, gashes, and visible patchwork on the walls and furniture. The space felt tired and poorly maintained — more in line with an older Marriott property than a luxury resort. Service was inconsistent across the board. Housekeeping varied day to day, food throughout the property was mediocre, and restaurant service ranged from slow to almost nonexistent. Unfortunately, even the wedding we attended was affected by the lack of organization: no umbrellas provided during a rain shower, minimal direction or coordination, and an overall sense of scrambling rather than professionalism. The property itself, despite being in a beautiful location, feels aged and under-renovated. You can tell it was once a standout resort, but it has not been kept up to the standards expected of a Ritz-Carlton in 2025. Aesthetically and operationally, it does not deliver a luxury experience. In the end, this stay simply did not justify the premium price or the Ritz-Carlton name. This feels like a standard Marriott with a premium label, not a true five-star resort. I would recommend choosing another property if you are looking for a genuinely high-end experience in St. Thomas.

The service at this Ritz is phenomenal. We did the club lounge and the people that worked there - amazing service. The people that worked at Sails….also fantastic. Food everywhere was fantastic. The drivers - perfect. My only issue was that we complained 3 days in a row that our room had a mildew smell. It was bad, but we were barely in the room. They didn’t have a similar room to move us too so that part is what isn’t giving this review the best score. Gave me a headache

What a wonderful luxury resort! We are grateful to the manager Joe who was extremely helpful in upgrading our room to an outstanding Oceanview Suite and ensuring satisfaction throughout our stay. We enjoyed every minute and are planning to return with our children and grandchildren. All of the staff are super friendly, kind and courteous. My breakfast omelete was excellent. The whole experience was over the top. So glad we chose to come here. Can't wait to go back.

I am not one to write reviews but it is VERY IMPORTANT others read this before wasting thousands of dollars on this hotel. Extremely dissatisfied. Everything from the service, cleanliness, and food was unacceptable for the price which was paid and what one would consider a Ritz experience. We booked this hotel for my Mothers 60th birthday to relax and unwind thinking it would be a vacation, but it was more of a stress than anything. The staff was extremely lazy, slow, dismissive, and rude, and in no way, shape or form accommodating. It took forever to receive food and beverages at the pool, restaurants, and bars as staff was more concerned about hanging with each other than attending to guest. The bartenders did not know how to make basic beverages such as a Hugo Spritz. My mother was given different sized left footed shoes upon her arrival for her massage. No attentiveness to basic details and then left with no direction once given spa clothing. And lastly there was a significant amount of black mold in the spa which was extremely concerning. One would think this is the space they would keep the cleanest. The overall upkeep of this property is well below average. My wife and I had the chance to attend the Ritz in Dorado Beach and that experience was a 10/10. This was absolutely a 1/10. It did not even compare. The Ritz Carlton management should be extremely concerned with how this location is being run and operated because it significantly tainted our trust in the brand and desire to stay at future locations.

We had a great time at the Ritz St. Thomas. The club level offers food and drinks throughout the day, as well as children’s options upon request. Service was fantastic and everyone was very friendly. Our favorite restaurant was Coconut Cove. It’s on the timeshare side so a bit of a hike from the hotel but there are plenty of golf carts to transport you. The grounds are beautiful and our kids had a great time at the pools. The beach is pretty but it is a bit rocky. We opted to take day trips to Magens Bay, Trunk Bay, and Coki beach instead. We also took advantage of the Lady Lynsey, which is stationed at the Ritz, and had a blast on the Lime Out snorkeling tour. The hotel also offers babysitting services through Ritz Kids for half days or full days, which allowed me and my husband to spend some time at the spa.