The Ritz-Carlton, St. Thomas

Our stay at The Ritz-Carlton was exceptional, and Larry played a huge role in making it unforgettable. From the moment we arrived, he went above and beyond to ensure every detail was handled with care and professionalism. Larry's warm personality, attention to detail, and genuine desire to make our experience special did not go unnoticed. He anticipated our needs before we even had to ask and consistently provided service with a smile. His commitment to excellence truly reflects the high standards of The Ritz-Carlton. What impressed us most was how he treated us like valued guests rather than just another reservation. His kindness, patience, and willingness to go the extra mile turned a great stay into an extraordinary one. Thank you, Larry, for your outstanding hospitality and for creating such a memorable experience. The Ritz-Carlton is fortunate to have someone of your caliber representing their brand. We look forward to returning and hope to see Larry again on our next visit.

We stayed here using our Marriott timeshare. What makes this place a step above are the people. From the time we arrived everyone was so welcoming. Everyone seems to love their job. Many pools to choose from and you don’t have to fight for a chair. Plenty of shade at the beach. All restaurants are walkable. Our housekeeping staff was just great. We tried all the restaurants and our favorite was coconut cove. Blackened grouper was superb. Service at all restaurants was top notch. If we ever go to St Thomas again this is our place to stay.

Dont go if you want a quiet relaxing vacation! Individual speakers around the pool people walking around the property on speaker phone everywhere. The staff however is very nice and accommodating. I don’t know about you but to me smart casual dress code means just that smart a nice relaxed look. Well it is not bare feet swim suit with cut off tee shirt and camo baseball hats with the brim turn backwards! I also don’t think it’s ok for the hostess to be on her speaker phone where I needed to ask her to please turn it off followed by various guests also on their speaker phone in the restaurant ! For $1100 a night plus fees and tax there are many more options too bad this place is beautiful but there are no rules very spring break feeling will never go there again we left early!

I have been to this property about 15-20 times over the last 10 years or so, and it has been an amazing experience every time! From the front desk, to the team at Sails, to the business event team - truly superb! Specifically, Lorenz at the pool (she has been there 25+ years!) and Kianna who helped plan my events - amazing people! And you will love the views. This is truly a special place.

Everything was as expected for St. Thomas until check out. I was overcharged for a gratuity in one of the restaurants. I always take photos of all receipts that require a hand written gratuity. Sure enough, I discovered that an extra gratuity was added to my bill. When I submitted my receipt I was actually challenged by management about it. Instead of crediting my account immediately the emails I got were “we are sorry but we have sent this to the restaurant manager to look into this.” I got tired of waiting and disputed the charge with my credit card company which was immediately reversed. I highly recommend taking photos of all receipts for transactions at this property. As a travel advisor I will never recommend this property to my clients. Beware!