Inn and Spa at Loretto

This was not a good hotel. I am surprised by the many positive reviews to be honest. It is a great location and the pool area and exterior is beautiful. I don't have much nice to say otherwise. We had a "junior suite" which was just a normal hotel room with a small sitting area. There were two balconies, which was nice. However, there was no mini-kitchen or bathtub. No microwave. Room was dark and dated. Inside the dark stone shower, you can visible see black growth of some form of mold. As well as mold coming out of the air vent over the bed. On the left side of the bed where the carpet meets the baseboard, there is also some form of furry life-form protruding from the carpet. My friend was coughing and sneezing *only in the room*. Outside he was fine. The restaurant was just "meh." Steak was overcooked. The spa was fine, but overpriced. Pool area was great, but it was difficult to flag down a pool waiter for drinks or food. One of the waiters suddenly announced he was going home because he didn't feel well. Other waiters seemed rushed or would just ignore you. Offering food and beverage delivery at the pool is a wonderful business model, but it is not currently being executed as it should. Often there was no one there, and when they were, they seemed like they did not want to be there. For the most part, the people at the front desk, the valet guys, etc. were great and very helpful. The only issue was when I called the hotel reservation desk before arriving to make sure that there was a pull-out bed. The lady on the reservation line confirmed that there were was a pull out bed available. However, when we arrived we were told this is not an option. Seemed like a general lack of knowledge regarding what is and is not available in each of the rooms. Overall, would recommend looking elsewhere for a different and better hotel in Santa Fe,

Colleen was my therapist for my session and she was fantastic. Her energy is so calming and kind that it resonates throughout the entire experience. My massage was perfect and so relaxing. She works your muscles without immense amounts of pressure and pain. I would definitely return to her and the spa if I’m back in the area.

Truly beautiful hotel. Great location, friendly service and cozy and welcoming premises with lots of shops within a hotel and a beautiful pool. Did not eat in the restaurant but looked beautiful! We got free coffee vouchers for every night we stayed Would definitely stay there again.

Linda provided a great treatment! Felt like I was floating on clouds after service. Her technique was great really worked on my tension areas. The spa space ambiance was very relaxing and contributed greatly to the overall relaxed experience. Will come back again.

Beautiful hotel in a beautiful spot in a beautiful town. From the moment we entered, we were captivated by the architecture and decor. It was a cozy and welcoming setting with great shops and an excellent pool area. The restaurant, Luminarias, served a superb breakfast on an outdoor patio - simply perfect. We have to give a special “shout out” to one of the servers, Colton, who took care of us both days of our stay, and I have to say, he was a true professional with a genuinely personable attitude. He made an already good place into a great one with excellent service and hard work. He and a younger “kid” who was collecting towels and trash from bins all day by the pool hustled the entire time, and I recommend them both for a raise! Thanks for a great stay. See you again, I’m sure.