The Ritz-Carlton, Santiago

Our stay at The Ritz-Carlton, Santiago was wonderful from start to finish. The entire team was exceptionally friendly, kind, and helpful, always going above and beyond to make us feel welcome and well taken care of. The hotel itself is beautiful, comfortable, and perfectly suited for a relaxing stay in Santiago. What truly stood out, however, was the genuine hospitality of the staff and their willingness to go above and beyond. One moment in particular really captured the spirit of the hotel. When we were leaving for the airport at 4:30 AM, it appeared that our Uber had cancelled. Without hesitation, a Ritz-Carlton employee immediately said, “I’d be happy to drive you to the airport.” He was willing to make the 40-minute drive each way simply to make sure we got there safely and on time. That level of kindness and genuine care is something we will not soon forget. It is these thoughtful gestures that make a stay truly special. We would happily stay here again and highly recommend The Ritz-Carlton, Santiago to anyone looking for exceptional service, genuine hospitality, and a welcoming atmosphere.

Top Class Service, Concierge, food, staff accommodations and even the ability to accommodate custom special requests. We requested something off menu, local cuisine and head chef did not have quite the correct ingredients that evening. They got them next morning early and were able to deliver the special food to the room before checkout…top class performance. Thank you to server IVAN and housekeeper Ana Luisa as well and everyone else at the Ritz Santiago.

Great experience on Club Level! All of the concierge employees are fantastic - enjoyed my helpful conversations with Ismael and Wilton greatly! Santiago is a beautiful, clean city- the metro is a fantastic way to get around. If I had one criticism - it would be to move the helicopter charter group who uses the club lounge as an office to a table farther back in the lounge as they can get loud at times and completely ignore the requested “no-cell phone usage” that is requested on the club lounge letter. Thank you for a great stay.

Staff varied from disinterested to rude. Breakfast buffet is poor - the egg station is good though. Bar service is non-existent and to make it worse we were charged another room's drinks. Tips are added to everything you do - it doesn't appear on your bill to sign for - it is taken from your credit card automatically! Room is OK only, nothing like RCs I have stayed in elsewhere. Overall a great disappointment.

My friends and I stayed here while on our visit to Santiago. What a great hotel! We stayed in the concierge level and it was absolutely amazing. The hotel room was clean and nothing special but the guest lounge was worth every penny. They had a food spread for every meal, plus Happy Hour and desserts in the evening. It had beautiful views and was spacious for lounging and relaxing. The staff in the lounge treated us wonderfully. We used the hotel driver service to pick us up from the airport and return us at the end of our stay. This hotel is located in the financial District and walking distance to the metro train station and close to restaurants and shopping.