The Ritz-Carlton, Santiago

Our three night stay at the Ritz was overall very good. The room was overall to our liking with nice views over the city- however a couple of shortcomings in the bathroom- no hand held shower and only one sink. But otherwise a great room and bathroom . Staff were overall extremely welcoming and helpful. Excellent breakfast. I would recommend the hotel with one caveat. I’m removing one star solely due to the room AC being barely adequate and unable to cool below 20 C with outside temperatures being warm but not too hot- high of 90 F and low of 72. We complained but they were unable to fix it. Room was cooled ok but a few degrees warmer outside and it would have been a real problem.

outstanding staff! Especially one concierge, Francisco arranged our trips, restaurant reservations, and transportation with a bubbly personality and a smile every day! I definitely recommend this hotel!

We stayed here both before and after our cruise. The location is very convenient, and the beds are comfortable. However, the hotel mainly caters to large groups and cruise travelers, which makes it feel quite busy and impersonal at times. Service at breakfast and in the restaurant can be slow, so be prepared for a bit of a wait. The hotel itself is somewhat dated and could benefit from renovations. I do want to give special mention to Christian and Christopher, the bellhops. They were absolutely outstanding—kind, helpful, and always welcoming. They truly made our long days much better with their warm and friendly service!

A disaster Avoid this hotel. Juste one picture which will be more efficient that all my words. Look at the towel in my bathroom. In additional the guy from the lobby did not answer me because somebody called him on his mobile. A réal disaster. Unfortunately i must stay there till friday

We've stayed in Ritz Carltons all over the world, and this one was absolutely right up there with the best! From the location to the staff (the bellman greeted me by name every time he saw me) to the roof top pool to the lovely accommodations to the excellent buffet, not a thing was missed. And, it was a fraction of the cost of most Ritz Carltons we've stayed in. As my title says, it was simply superb.