The Ritz-Carlton, Santiago

My boyfriend and I just got back to Houston from a vacation to Santiago, Chile; where we stayed at the Ritz there in Barrio Vitacura. Upon arriving after a 10hr red-eye, the bellman, Cristian, was so welcoming and went above and beyond helping us. Especially with the language barrier and being in a new city, he always took the time to ensure we knew where we were going and give us the ropes of travelling on the subway. Anytime we saw him, he would ask how the activities we had previously discussed went and if we needed anything else. EVERY time we interacted with him, he was EXCELLENT. We enjoyed seeing Cristian and talking with him on our trip. We also had fabulous interactions with Hector throughout our trip and he provided excellent customer service and created a customized experience for us. Additionally, there was a man our first night as we were walking out to our Uber that encouraged us to take a second and let him get a photo of us. We are so bad at photos, so this ended up being so helpful! This hotel is in a great neighborhood and seconds away from the El Golf subway station (redline); which we used a lot during our trip.

this hotel is located in a very centralized place. the train station is less than a block away, you have a bunch of restaurants and bars two blocks from the hotel. the only thing with the hotel its a bit outdated. the carpet and decor make the hotel look old.

The Santiago Ritz Carlton in a fabulous hotel. I rate it highly. Helpful staff. Informative concierge and club level personnel. Would stay again. Great location. The food is very good. For business and tourism the hotel is well equipped.

Ritz Carlton hotels have a standard of excellency all over the world. They are probably not the trendiest or the more avant garde of the hotels, but nevertheless they deliver a solid quality that we tend to appreciate more and more as we get older... This hotel sits in Las Condes, a high end part of town. It is conveniently located near the shopping malls and other attractions. We had a recently renovated room, which was spacious and nicely furbished. The bathroom was done in marble, spotless, and had a shower stall, tub, separate toilet room and a spacious vanity. Asprey toiletries and plenty of towels were a nice touch. Waiters at breakfast were friendly and very professional (thanks Camilo!), and the buffet was pretty good with a wide selection of food, fruits , etc Overall an excellent stay. Highly recommended

Beautiful hotel, great service, one of the best hotel options in Santiago for a business trip. Reception, in particular, is outstanding. They are very good at getting you checked in and on your way. Also exceptional, is food and room service.