Mandarin Oriental Tokyo

I was amazed by the city views from my room (floor 36). A superb hotel with superb staff. The perfect place to relax after a tourism day around the city. Every detail has been meticulously taken cared of, nothing to complain about. I'll come back whenever I can.

We arrived at the Mandarin Tokyo yesterday and had very high expectations for the property. We travel all over the world and only stay at top level hotels and resorts. I can say with confidence that the Mandarin Tokyo is not one of them. After checking into the room, my wife wanted to take a nap as we had taken a 13 hour flight to get to Tokyo. We were asked when we wanted turndown service and we had requested 7PM for each evening. I went out for a walk and housekeeping came into the room without knocking and proceeded to start the turndown service while my wife was sleeping in bed around 5PM. She woke up and thought I had come home from my walk and was shocked to see a stranger standing in our room. I reported the incident and someone did come to the room to apologize but this should never happen in any hotel. Today, we left our room at 1230PM and asked to have the room cleaned as soon as possible as we had slept in this morning. We arrived back after 4PM and housekeeping was just walking into the room. We wanted to shower but we didn't have clean towels or a clean room. I don't understand how this lapse of service could happen at any good property let alone a Mandarin. We also had issues at the breakfast buffet. Most of the hot food on the buffet was cold and many of the pots holding the items were left empty for a period of time. We also had dirty plates left on our table throughout the meal despite having asked to have them removed. Last but not least, the concierge service has not been good. We emailed the concierge in advance of our trip asking for help with restaurant reservations. Five days have passed since our first email and they were only able to secure one reservation for us. We also had several conversations with the concierge to discuss the restaurants and we had an issue with a language barrier earlier today and they also gave us a horrible recommendation for lunch where we had to leave the restaurant because the smell was so bad. This is not a good start to our wedding anniversary trip and I will not be returning or recommending the Mandarin Tokyo to my colleagues or friends.

This is an extremely nice property in a great location. The bar is world class and a place to meet the glitterati of this stylish city. An asian dream come true. And dont forget to do two hours on the treadmill overlooking the vast grey cityscape. Rooms are nice, the people even nicer. Service beyond excellent and the concierges can score impossible reservations if you give them time.

It has all the ingredients of a 5 star and the MO touch. We liked the warm welcome and the room was comfortable. Yet we did not feel the magic that you might have in Bangkok and Barcelona which is related to the location. However the hotel is always worth a stay

This hotel aligns to everything you expect for a Mandarin Oriental. Staff are impeccable, anticipate needs and are discreet. The food is excellent across the various restaurants. I used the spa and it was fantastic. The rooms are spacious and comfortable and are well looked after. My only negative point is that they are somewhat dated in their design and some of the furniture looks tired. For example, the TV is a fairly dated model and the bathrooms are slightly small compared to the rest of the space. With some simple refreshments the hotel would beyond excellent.