Mandarin Oriental Tokyo

It fits very much with the MO brand standards but we stayed in a room with Fuji view but could not see it at all🙄 Apart from this; facilities&bathroom&room details and breakfast is satisfying.

I stayed at Mandarin Oriental, Tokyo for the final part of my Japan trip. The hotel is undeniably beautiful and the overall presentation is what you expect from a luxury brand. However, the service experience was surprisingly inconsistent and, at times, unacceptable for this level and price point. The main issue throughout the stay was poor internal coordination. Different staff members provided conflicting information and seemed unaware of what others had already confirmed. Simple requests required repeated follow-ups and unnecessary back-and-forth. While the team eventually delivered what I requested (and I appreciate the effort), it took far more time and energy than it should have in a top-tier hotel. Another clear example of this lack of coordination was my airport taxi arrangement. I was quoted one price in advance, but when it was time to leave—after my luggage had already been loaded and I was seated in the taxi—I asked for confirmation and was told a completely different amount, with a significant difference. It created an uncomfortable situation at the worst possible moment. During my stay, it also felt like the hotel’s priority was clearly an official delegation rather than regular paying guests. The common areas were crowded with delegation-related activity, which created a tense atmosphere and made the hotel feel less comfortable and less relaxing than expected. The most disappointing moment was check-out. We were directed to exit through the back entrance due to the delegation, and the team attempted to move us to another taxi even though our luggage was already in the original taxi arranged by the hotel. This caused an unnecessary delay while heading to a flight. Even if the delay was short, it is still a delay—and it felt disrespectful and poorly managed. Overall, the property itself is impressive, but the service consistency and guest handling—especially during VIP/official events—needs serious improvement. Based on this experience, I would not choose this hotel again.

We would like to sincerely thank the entire team at the Mandarin Oriental for doing their absolute best to ensure that our stay was at the highest possible level. Before arriving at the hotel, I read several guest reviews, and I must say that they did not reflect at all what we personally experienced. Everything we encountered was excellent. The room was very nice, spacious, modern, and impeccably clean. The service throughout our stay was outstanding, and honestly, we could not find a single thing to complain about. The concierge team was extremely helpful, especially Mr. Ahil Tiwari, who assisted us at all times with great professionalism, knowledge, and experience. His support truly enhanced our stay. We dined several times at the Italian restaurant, where Chef Fulvio Ventura went above and beyond to fulfill our wishes. The food was excellent, and the service was truly amazing. Last but not least, we would like to thank Mrs. Yumi Fujii, the manager of the breakfast and Italian dining, and her wonderful team. They did their very best to provide us with outstanding meals and breakfasts. The breakfast atmosphere was fantastic, with a very wide and impressive variety. All in all, this is a very high-level hotel. As someone who travels frequently around the world, I can confidently say that the standard here is excellent. To the entire team — you have done a great job.

We had a really enjoyable second stay at the MO Tokyo. Staff were really friendly and helpful. Sake on arrival was a nice touch we did not get when we stayed previously. The room was lovely with a fantastic view of the Skytree. Last time we felt the hotel was too busy, especially with people coming from outside the hotel for afternoon tea or drinks. However this time it seemed much calmer & there was plenty of space to sit and enjoy a drink. We only stayed 1 night but really enjoyed our last night in Tokyo staying here.

This was my third visit to the MO Tokyo, and there was no drop off in my experience at all. The arrival was perfectly executed. The festive afternoon tea was perfect, the setting highly memorable, and I concluded the first day with a highly skilled dry massage Spa Treatment in the clouds. The room was maintained to the usual standard, though the new echo-friendly toothpaste sachets are fiendishly difficult to open and create a lot of mess. One has no control over the paste emerging from the sachet. I very much appreciated staying Fuji side and enjoying the sunset, thank you. I also appreciated the Fan recognition throughout my stay, which gives one a sense of home. I look forward to my fourth visit. Inshallah, as we say in Abu Dhabi!