Mandarin Oriental Tokyo

This was a truly customer focused hotel. What surprised me most is that I had previously stayed earlier in the week at a Ritz Carlton (Kyoto) and expected their world renown service to be tops. I was wrong - Mandarin clearly led the service excellence for the following reasons: During a bar visit, my husband and I mentioned that we were interested in trying different saki with our server. We were having an exploratory conversation with the server, when we then moved on to our next stop in the evening. Later that night, we had a letter in our room from the concierge following up on our request from that discussion. It is truly incredible to me that in the fast paced world of hospitality when an employee makes a point to follow up on such a request. Secondly, when we arrived, our room had not been quite finished for our check in (we needed to wait about 20 min). We were treated to a tea break in their beautiful lobby, overlooking the city (at their expense). Next, we were celebrating our wedding anniversary. This hotel truly did a great job remembering this - and acknowledged it with several special treats throughout, as well as a lovely parting gift of green Matcha Lastly - the concierge truly aims to please - they offered up many delightful suggestions and made our holiday that much special. There was one opportunity for development here - we wanted to see the Sumo practice, and evidently this training is difficult to get tickets to see. It would have been better if the concierge had told us that and really prioritised that activity and we would have worked the other sight-seeing around it. Recommendation to future guests: Do take advantage of the concierge services, they know their stuff. Also, for a special night out go to the Sora Sushi and amazed at the chef's cutting and preparation skills! Recommendation to hotel management: Do ask your concierge to help prioritise the more difficult to book / high demand activities first, to avoid disappointment.

The best of everything is the standard for this hotel in the sky above the center of Tokyo. The service is exceptional and the staff take every opportunity to assist you. Of course the bathroom is a truly unique experience for a Westerner

MO standards were high throughout our stay and often surpassed expectations. Service levels are close to faultless by the whole team. Thoughtful details in the amenities provided make MO a class above e.g. Kettle is pre-filled with distilled water for convenience, gym has granola snack bars and juice again for convenience.

Takes Japanese hospitality to a whole new level. Beautiful rooms (we stayed in two kinds) and very attentive staff. Warmth, attention to detail and smiles all around make this a hotel you wish you didn't have to leave.

We had high expectations after reading reviews and being referred here by friends. IT was our anniversary so we decided to splurge at the Mandarin, as we've always wanted to stay at one! We figured Tokyo was the best place because it was high up and the service would be great in Japan. This hotel exceeded our expectations! We would have been happy missing tours just to spend time in the hotel, there are NO words for the incredible staff and experience. Everytime we wanted to sit by the window, they would find a spot for us, even if there was a line! They even took our coats and put them in our room since we didnt need them anymore. You can use the spa without charge every morning for a few hours, the sauna, steam room and jacuzzi which was a fantastic overlooking the city! FOOD: Pizza bar was the best pizza we have had in our lives. Hands down fantastic! We had high tea as well and they were very accommodating to our vegetarian needs. ROOM: Very spacious, beautiful large modern bathroom with Botega Venetta designer toiletries! SERVICE: Always available for suggestions, help, directing us where to go, best route to take, and inexpensive ways to do things If we ever come to Japan we would stay here again, no question! It's more than worth it!