Mandarin Oriental Tokyo

We stayed at the Mandarin on our first trip to Tokyo. We did a ton of research in advance, and based on all my reading, determined this location would be ideal for exploring all the sites we wanted to visit. The hotel is comprised of top floors (32-38 I think) of a high rise office building, which means the subway station is under the building. With the amount of walking you do in the city, having the subway this accessible is outstanding. Next, the room and views were better than we expected. Our room was on the side of the hotel that faced Mt Fuji - and wow - we couldn’t have had a better views. The bathroom was large, with a tub, separate shower and decent sized vanity area. We used the tub most nights to soak our achy feet after all the walking we did! The room was extremely quiet, the bed was very comfortable and we loved the robes they provided for you to use while there. We really appreciated the onsite restaurants and bar. We ate breakfast at the hotel every morning and it was fantastic with a ton of variety and options that would please anyone or any dietary need. We also dined at the Chinese restaurant and the Italian restaurant - both were excellent. After a long day exploring, we also enjoyed a drink at the bar a few times. The service was phenomenal, the staff was very helpful no matter what question we had. I highly recommend this hotel for your trip to Japan! This hotel felt like a retreat from the hustle and bustle of Tokyo after long days of exploring.

We had an absolutely wonderful time at the Mandarin in Tokyo and in Hong Kong. Even though the hotels are large, the service is personal and warm. You want to spend more time at the hotel, because you feel welcomed and appreciated. The contrast between the other hotels and the Mandarin was so stark that we want to stay only at the Mandarin from now on. Mr Besjon Vokshi in Hong Kong Mandarin and Ms Karen Hung in Tokyo were incredibly kind and hospitable. We felt Karen was a longstanding friend by the time we ended our stay at Mandarin Tokyo. We were six of us from London and we cannot wait to return. Thank you so much.

My experience at Mandarin Oriental Tokyo exceeded all expectations, thanks to its impeccable front desk service and world-class facilities. The front desk staff were incredibly friendly, multilingual, and attentive—they remembered my name from check-in, facilitated an early arrival seamlessly, and stored my luggage securely during a side trip to Kyoto Their efficiency and warm hospitality made every interaction a pleasure, embodying true luxury service.

Fantastic lobby, good location, nice rooms although perhaps not so spectacular that we had expected. Breakfast was so crowded you had to stay in line to get a table. Lots of Americans eating breakfast in T shirts, shorts and slippers took away a bit of the atmosphere. Restaurant recommendations by the hotel were so-so and the service was correct but not very warm. This is definitely a nice hotel but its sister hotel in Bangkok is much nicer and in Tokyo we easily preferred the Peninsula.

Exceptional stay at an exceptional property. The location is fantastic with direct access to the metro from within the building. The property is a little dated but still extremely well maintained. The service is excellent , from housekeeping to breakfast and the concierge. Special mention to Karen at guest services for being extremely helpful on our final day, felt totally at home and no request was too much. Highly recommended!