Mandarin Oriental Tokyo

The property is in need of a major update including the rooms and public spaces. The bar was terrible as was the service. The concierge was unhelpful and could not book dinner reservations and most were not trained. At breakfast we waited every time for coffee and the same at the bar for drinks. I really would pick a different hotel if you are looking for a luxury experience. We were debating between the Pennisula Hotel or the Mandarin Oriental and was disappointed with our choice. We booked last minute so were too late on some of the boutique hotels and The Aman was twice the price.

This is one of my best experiences I ever had with MO. Unfortunately, my partner was suffering from food poisoning from the last trip during the stay. So we bought congee and seek help from the hotel see if they can warm it up for us, however as is already consumed they couldn’t do it, but instead they sent us a Japanese traditional congee and ginger tea to the room for us after knowing our situation. Super thoughtful and sweet team. Thank you Akane Karoji, Karen Hung and team! We really appreciated and this stay definitely felt like home!

It is always such a pleasure coming "home" to the MO Tokyo. New shiny hotels come online every year but the MO Tokyo is a great reminder that the best hospitality comes not just from gleaming hardware but also from the heart and soul - and the MO Tokyo possesses these in spades in the form of her people. Twenty years on, the MO Tokyo has firmly established herself as the definitive Grande Dame of Nihonbashi, if not the whole of Tokyo, and whether for business or pleasure, I have never felt more pampered or genuinely cared for than in this jewel in the MO family. From the moment we arrive, we are greeted by the cheerful bell-team and then warmly welcomed and checked-in by the front desk. Breakfast at K'shiki is the perfect way to start the day, with sunny dispositions, delectable delicacies and an amazing view of Mount Fuji. The Oriental Lounge is a perfect sanctuary from the bustle below - I had many productive mid-day business meetings and relaxing end-of-day wind-downs in this beautiful space. Housekeeping performs with heart, leaving small origami souvenirs in the room. And the concierge truly holds the keys to the city - always providing the right guidance and securing the best tables. A truly great gem that will shine brightly for another twenty years and create more FANS!

I definitely had a lovely stay with my son in MO Tokyo, all the staff showed politeness caring and exceptional service. Specially appreciate Karen who showed much intimate service and introduce room facilities very patience, on the second day when we back to hotel I saw the hand writing card from Karen that was supper heartwarming; Also, I would like to thank Lee from Front Office, he was assistant us for check out service and give the farewell gift for my little son. We will come back to experience the legendary service in the short future and will recommend to my friends and family.

A fantastic stay at Mandarin Oriental Tokyo! Excellent facilities, service and food, room cleaning services awesome, All the staffs are friendly and professional, especially Jerome Pang, they all made my trip the memorable one