Mandarin Oriental Tokyo

It seems strange to give a Mandarin Oriental a 3 star review. Especially as a returning guest. I was there pre covid and it seems its lost its luster. Arrival to the hotel was fine and the lobby is on the 38th floor. The personnel was fine but made no mention of my return or emails I sent in. I am a Centurion card holder as well and they did not acknowledge it or offer a upgrade which was strange with every room category still available with a last minute reservation. After quite a day of travel I was looking forward to the pizza counter that seems to still be going strong. Unfortunately there was no availability for the rest of the night and the woman at the front desk was curt and quick to say they don’t serve pizza in the incorporated dining area only at the counter. I was put off and left. I went up to the room and it was the same as I remembered but in need of a update as a “crown jewel” in the Mandarin collection should be in pristine updated condition. It’s very nice but not up to today’s standards. After exploring Tokyo at night I returned to the hotel bar and wanted a bite to eat. I waited 10 minutes before the barman acknowledged I was there. I had a menu in front of me and he ignored me for 15 minutes. I got the bill and left. I had breakfast at the buffet in the morning and that was great. Plenty of fresh fruits and baked goods and a menu of quality breakfast. My flight was delayed and found myself with a few hours to kill so I went to the concierge desk to see if he had a suggestion that was in the area /walking distance. He directed me to the palace that was in the park/gardens about 20 min away. Upon arrival it was closed as it always is on Mondays and Fridays so I was upset to have wasted an hour. He was not there when I returned to let him know but ….. oh well. Overall nothing stood out at this former show stopper and I would not return when in Tokyo. I interacted with 5-6 hotel personnel and the only person who was friendly was a young girl in the valet who helped with directions and took my picture.

Always feels like home, you are greeted by the great staff and wonderful smile. Rooms are clean and spacious, and thoughtful touches. A big thanks to Ryan, Jeff, Karen and Valentina for the warm chatting and services.

I have stayed at this hotel three times, and every stay has been consistently wonderful. Each time, I was greeted with such warm and genuine hospitality from the staff, which truly made me feel welcomed and at home. The rooms are always clean, comfortable, and well maintained, providing a relaxing space after a long day. Overall, it’s a hotel I trust and truly enjoy returning to, and I would happily recommend it to others.

Had the strawberry menu. Feel items were ok, not excellent. View was nice of the city, service was good but overall felt savory items and dessert items both could have been improved with the price that was charged. Didn't get much and they were just "ok" Did enjoy hot or cold tea selections.

This is not the first time I visited Tokyo; however Mandarin Oriental Tokyo is always on the first rank and first choice to stay. Great location to subway Mitsukoshimae station is only 2 minutes (Ginza Lane); amazing view as photo attached; exceptional service as always from the 1st floor till the reception, from the arrival until departure. You will be captivated by the FAN.