Revised: July 1, 2013
2. A Note About Children. We do not intentionally gather Personal Information about visitors who are under the age of 13. Because of regulations surrounding hotels, no persons under the age of 18 may use our Sites or Services.
6. Collection of Information.
6.1 Information Submitted to our Sites. We collect both Personal Information and Non-Identifiable Information that you submit to us voluntarily through our Sites or Services.
(a) Account and Profile: We collect information that you submit in the process of creating or editing your account (“Account”) and user profile on our Sites. For example, our registration and login process requires you to provide us with your name, a username of your choice, zip code, email address, and a password of your choice. When you personalize your profile, we will collect any information you voluntarily provide, such as your picture, year of birth, homepage URL, Instant Messaging handle, biography, location, interest, occupation, gender, and other demographic information.
(b) Other Voluntarily Information: We also collect information that you submit while using our Sites, such as photos, reviews, ratings, blog posts, comments, forum posts, and other information you choose to submit. If you send an email to us, or fill out our “Feedback” form, we will collect your email address and the full content of your email, including attached files, and other information you provide.
(d) Partner Emails: If you choose to sign up to receive marketing information from our hotel and other travel vendor partners (“Partners”) that may be of interest to you (“Partner Emails”), we will collect your email address and all related information.
(e) Sweepstakes: When you participate in contests, sweepstakes, or other similar activities (“Sweepstakes”) that we make available on our Sites, we will collect the information designated along with such Sweepstakes, which may include your Personal Information, to permit us to contact you in connection with that Sweepstakes.
(f) Marketing Emails. If you choose to sign up to receive newsletters, special offers, marketing or information about our Sites or Services that may be of interest to you, we will collect your email address and all related information (“Marketing Emails”).
6.2 Information Collected Via Technology. We collect the following information automatically when you visit our Sites or Services.
(a) Our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
(c) Our third party analytics providers and advertisers may also use their own cookies and LSOs on our Sites. We do not control use of these cookies and LSOs used by these third parties and expressly disclaim responsibility for information collected through them. Please see below for more information about these third parties.
6.3 Travel Companion Information: When you make a reservation for someone else through our Sites, we will request Personal Information and travel preferences about that person. You must obtain the consent of your travel companions prior to providing us with their Personal Information and preferences, as any access to view or change their information will be available only through your Account.
6.4 Refer a Friend: When you invite a friend through our Sites, we will collect your name and email address or SNS account and your friend’s name and email address or SNS account in order to send them an invite (either via email or by posting on your or your friend’s SNS account).
7.1 General Uses: (a) to create and secure your Account, (b) identify you as a user in our system, (c) provide our Sites and Services, (d) process your transactions and sweepstakes, (e) respond to your requests, and (f) to improve our Sites and Services.
7.2 Administrative Emails: We may use your email address to contact you, for things such as completing a Vacation Package or Hotel Deal transaction, responding to your inquiries, reminders and alerts you have opted-in to, important notifications about our Sites and Services, changes to our terms or policies, and administrative and/or legal notices (“Administrative Emails”).
7.3 Promotional Emails: If you opt-in to receiving Marketing Emails, as described above, we may use your contact information and other information to contact you with such Marketing Emails. We may also share your information with certain third parties and these third parties may use your contact information and other information to contact you with marketing as described below. You may opt-out of such emails as described below.
8.4 Invite a Friend: If you invite a friend to our Sites, we will send your friend an invite as described above using either your email or SNS account.
8.5 Publicly Available Information. When you use some functions on our Sites, certain information you post or provide through our Sites, such as your name, username, public profile, comments, photos, and reviews may be shared with other users and are posted on publicly available portions of our Sites, which includes chat rooms, bulletin and message boards, along with other public forums. Your user name will be displayed publicly if you bid on a Vacation Package. If you choose to disclose Personal Information when posting comments or other information or content through our Sites, this information may become publicly available and may be collected and used by others, including people outside our community. We will not have any obligations with respect to any information you post to parts of our Sites that are available to others and we recommend that you use caution when giving out Personal Information to others in public forums online. We may offer a feature that allows you to set preferences regarding limiting the display of certain of your information to certain audiences (e.g., you may limit your contact information to be displayed to either everyone, registered members, your contacts, or your friends). Please select your preference carefully.
8.6 Service Providers: We may provide your Personal Information to third-party service providers who work on behalf of or with us to provide the Services and Sites and to help us communicate with you. Examples of such service include sending email, analyzing data, providing marketing assistance, processing payments (including credit card payments), and providing customer service.
12. Third-Party Websites. Our Sites may contain links to other websites. Please be aware that we are not responsible for the practices, privacy policies, or the content of such third-party websites. We encourage our users to read the terms of service and privacy statements of each and every website they visit. The ability to access information of third parties from our Sites, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third parties, their products, their service, other websites, locations, or their content. By using our Sites you expressly relieve us from any and all liability arising from your use of any third-party website.
13. Your Choices
13.1 Marketing Emails. As described above, our Sites enable you to opt-in and opt-out of receiving our Marketing Emails. If you have opted-in, we may send you such Marketing Emails from time to time. This service is complimentary and you may opt-out at any time. You may opt-out by managing your subscription preferences in My Account, or emailing us at the address listed below.
13.2 Partner Emails. As described above, we provide you with the opportunity to opt-in to receive Partner Emails. These Partner Emails are opt-in only. Once you opt-in, you are consenting to allow Company to provide your personal contact information, including your email address, to a Partner on your behalf. To opt-out of our further sharing of your personal contact information with our Partners (including new Partners), please contact us by emailing or writing to us at the address listed below. To opt-out of further receiving such offers from Partners that we’ve already shared with, you understand that you must do so directly with that Partner. Company cannot facilitate your opt-out with that Partner.
13.3 Vendor Emails. As described above, when you purchase a Vacation Package or Hotel Deal from a Vendor on our Sites, we will provide your information to that Vendor. By making a purchase, you are consenting to allow Company to provide your personal contact information, including your email address, to the Vendor on your behalf. The Vendor may use this information to send you offers via email. To opt-out of our further sharing of your personal contact information with our Vendors (including new Vendors), you must cease making purchases on our Sites and contact us by emailing or writing to us at the address listed below. To opt-out of further receiving such offers from Vendor that we’ve already shared with, you understand that you must do so directly with that Vendor. Company cannot facilitate your opt-out with that Vendor.
13.4 Sweepstakes Emails. As described above, when you participate in a Sweepstakes co-sponsored by a Sweepstakes Partner, we will provide your information to that Sweepstakes Partner. By participating in a Sweepstake, you are consenting to allow Company to provide your personal contact information, including your email address, to the Sweepstakes Partner on your behalf. The Sweepstakes Partner may use this information to send you offers via email. To opt-out of our further sharing of your personal contact information with our Sweepstakes Partners (including new Sweepstakes Partners), you must cease participating in Sweepstakes and contact us by emailing or writing to us at the address listed below. To opt-out of further receiving such offers from Sweepstakes Partner that we’ve already shared with, you understand that you must do so directly with that Sweepstakes Partner. Company cannot facilitate your opt-out with that Sweepstakes Partner.
13.5 Administrative Emails. As described above, from time to time, Company will send you Administrative Emails. By providing your email address when making a purchase or registering for an Account, you provide your consent to receive these Administrative Emails. If you wish to unsubscribe from these Administrative Emails, you must close your Account by contacting us at the address listed below.
13.6 How You Can Access Your Information. You can access and update your Personal Information by visiting the My Account section on our Sites. You can close your Account by contacting us at the address listed below. Please note that after you close an Account, you will not be able to sign in or access any of your Personal Information. Please note that we may retain certain information associated with your Account for analytical purposes record-keeping purposes, and legal purposes. When we delete any information, it will be deleted from the active database, but may remain in our archives.
14. Protecting Your Information. We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. We also require you to enter a password to access your Account. Please do not disclose your Account password to unauthorized people. No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.
Attn: Consumer Privacy
5510 Lincoln Blvd.
Los Angeles, CA 90094
Phone: +1 (888) 297-3299 or +1 (310) 215-8060.
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