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Fees, Cancellations & Refunds

Luxury Link offers three ways to buy: Auctions, On Request and Instant Confirmation. Below are the cancellation and change policies for each purchase option.

Each method has its own cancellation and change policy.

On Request and Instant Confirmation Fees and Charges

  • On Request and Instant Confirmation purchases are changeable and refundable, subject to hotel cancellation policies and fees.
  • After our Concierge Team confirms your preferred dates, we charge you for your purchase, along with a $40 non-refundable handling fee.
  • Subsequent date changes to any confirmed booking are subject to a $35 change fee, along with any change fees assessed by the hotel.
  • All changes and cancellations are subject to hotel cancellation policies and fees. Cancellations made more than 15 days prior to check-in will incur a $35 cancellation fee from Luxury Link. Cancellations made within 15 days of check-in will incur a $100 cancellation fee from Luxury Link.

Auction Fees and Charges

  • Luxury Link goes to great lengths to ensure fairness to all parties participating in an auction. It would not be fair if an auction winner were able to bid up the auction only to get a refund after winning.
  • Auction dates are not confirmed with the hotel until after you have won.  The Concierge team can check availability for you prior to bidding, but this is not a guarantee.
  • A $40 non-refundable handling fee will be added to all winning bids at the time of purchase.
  • Because Auctions offer your best chance of benefiting from the biggest savings, they are non-refundable.  We will try our best to accommodate your preferred dates.
  • You may change your travel dates at any time without charge, subject to hotel change policies and fees.
  • Luxury Link recommends the purchase of outside travel insurance. Please make yourself familiar with the hotel’s policies before your trip.