Kudos to the Luxury Link Staff

I want to be proactive here. Most of the time people only list complaints. I want to thank the LL staff (Nancy) for the prompt handling of a concern I had. I was not having luck contacting a property. Nancy went to bat and within 12 hours, the property was contacting me! Great service and really reinforced why I like working with LL. Just thought I would share.

Hi Bonniejoy,

I too had occasion to speak to Nancy Taylor the same day you did, and she was most helpful in taking care of my needs while paying with a VIP Gift Certificate. She also let on that they are swamped with the new community board and LL site reorganizations. Nonetheless, I second you that they are doing a good job and deserve our praise. It helps to say so and to say thank you once in a while. Thank you Nancy and other for keeping us happy.

Hi Lhbrown & Bonnejoy,
I agree, Nancy Taylor is always a pleasure to talk to whether or not you have a problem. I too have spoken to her resently with a problem I had in Greece. She is working on the issue. I find her always willing to help. My question is to you L., where are you off to? How did you spend your GC?
two2go

I just wanted to reopen this thread and let everyone know how great the LL staff people have been. Kyla helped me recently get something taken care of and I have really been impressed with Michael Choe's work on getting things respoved and being so responsive to all of us. I know all of the staff has regular jobs at LL and additionally, they take the time to babysit us as well.



Thanks gals and guys!

Of course this is seconded by me! Its always a pleasure to talk to the staff. They all are quite helpful in discussing issues. They are a great group of people!



Thank you LL!

I also wanted to post a big Thank You to Sharon for helping me get my VIP certificate properly credited. I used the on-line payment option, thinking my certificate would be automatically credited. Then I went to my on-line credit card account and realized the full amount of the auction purchase had be debited. So just a simply phone call to Sharon and the certificate was handled, credit received and now I am back in the game. Great Customer Service!