No reply from L Customer Service

[Mountie]

Update: I just heard back from Dena in Customer Service:

"I will submit today for a credit on June 29th. As for customer service not responding on time, that is correct. I am behind but should be caught up by days end. As well, any emails sent after July 5th has not cleared our server and tech is working on the why and where of it."

Sorry for the inconvenience! Please take a look at your statement tomorrow, and let me know if everything went through alright.
-K

katie, I heard you were on vacation and it's difficult to find anyone at LL Headquarters that can fill you shoes in your absence.

Hope you had a nice time. Now, get back to work!

[snapyou]

Thanks,Katie ! Got an email from Dena a couple of days ago but still no sign of the credit back into my card.
I guess it's on its way?
Thanks again!

[snapyou]

Problem solved now.Thanks to Dena and Katie !