service at luxury link?

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Originally Posted by bradio

Not sure if anyone else is having problems but i am unable to get in touch with anyone on live-chat to check on hotel dates since 25/12/10. I have left 3 email messages and have 2 reference ticket numbers and still have had no contact. Has something changed as we have used this function a few times in the past with no problems at all. It seems strange as if the dates suit we will be purchasing the package. Maybe it is because of the holiday season or perhaps having three sites to service but it is very different to our past experiences. Any help will be appreciated. Cheers. Bradio.

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bradio, out of character with LL typical service.

bradio,
i apologize. do you have the 2 reference ticket numbers? can you post them here? i can assist faster if you do.

m

I had problems with LL contact for the 3 packages that I purchased - I just kept sending emails and finally got a response

i'm sorry to ask you this again... which property? i can't locate the reference numbers...

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Originally Posted by bradio

the first reference number is LTK143054847200X and the second is LTK143055265577X. Any assistance would be great as I still have had no acknowledement of either ticket number or the third email sent to customer support at luxury link. Cheers. Bradio.

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I hsve always had excellent service from LL. That is why I continue recommending them to all my family and friends.

Shy ~

I have 2 promo tix/codes. How do I use 2 on one purchase? Cara

You should have terms for each code. Typically, only one promo code can be used per purchase.

Quote:

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Originally Posted by bradio

Not sure if anyone else is having problems but i am unable to get in touch with anyone on live-chat to check on hotel dates since 25/12/10. I have left 3 email messages and have 2 reference ticket numbers and still have had no contact. Has something changed as we have used this function a few times in the past with no problems at all. It seems strange as if the dates suit we will be purchasing the package. Maybe it is because of the holiday season or perhaps having three sites to service but it is very different to our past experiences. Any help will be appreciated. Cheers. Bradio.

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Hey bradio, I gotta say the service has been exceptional with the last three Luxury Link packages I have bought. No problems with using my promotional codes and no problems selecting the available travel dates. I've accomplished every step on-line, which is amazing for me, since I don't usually do that well with computers, etc.

I won an auction for Hermitage Bay in Antigua, a trip I bid on for my HONEYMOON, for travel between June 1 - 30, 2011. I'd been waiting for this auction to open, as no June dates were available until this first auction. I contacted Ayesha Jones at Hermitage Bay's reservations. Ms. Jones informed me that the resort was booked solid for the entire month of June! There was NO PACKAGE for June 1 - 30, 2011; no room was blocked off by Luxury Link. Luxury Link's customer service rep had no answers for me. She only said my bid could not be cancelled until after the auction closed, and I got specific instructions about how I had to be on standby and contact a Luxury Link concierge the second my auction closed and I won. This process made me late for a scheduled business meeting.

I had to wait on standby and get a customer service rep to VOID the transaction (and my honeymoon plans) over the phone, so I wouldn't end up paying for a package that DID NOT EXIST. I received an email that said my reservation had been cancelled and the transaction voided, and the verbiage in the email said I was charged a $35 cancellation fee. So, I had to call customer service yet again. I was told that it was standard verbiage in the generic email and was assured my card was not charged anything.

I am EXTREMELY disappointed in the service that this website provides. It is a good idea, only the packages they advertise don't necessarily exist. This has been a complete headache, additional stress my fiance and I DID NOT NEED while planning our wedding and honeymoon. The Luxury Link concierge did nothing to abate my inconvenience or to explain this falsely advertised package. I was not offered any incentive to ever use this website again. Users: Beware!

Mellisa,

Not to quibble with you, but I believe that LL purchasers should beware..............but not for the reson you state. If I understand your posting, you bid on an auction, THEN called the hotel to see if your dates were available. I would refer you to the directions and information on every LL auction:

Above the location to enter your bid amount it states -
AUCTIONFlexible with Your Travel Dates?
Get Our Best Value
STEP 1: If you have specific dates in mind, consider contacting the hotel (and LL provides the phone number to call) to confirm they have availability for this special package.

Under the package listed dates, it states -
Reservations are subject to availability at time of booking. May not be valid during holidays and special event periods.

In the auction rules, it states -
Date Availability

All Luxury Link packages are subject to availability. Valid travel dates do not necessarily indicate availability.
For all Luxury Link Auction packages, you aren't confirming your dates prior purchasing the package, so it's best to be flexible. Although there is no guarantee that your primary choice for travel dates will be available, calling the hotel before bidding to estimate the availability during your preferred period can give you a good idea of what to expect. We will do our best to help you confirm the dates you want when we help you with your reservation.
For all Luxury Link Buy Now packages, your requested travel dates are confirmed and guaranteed before you are charged.

I do wish you well with your upcoming wedding and honeymoon. I am sure it will be beautiful. It probably would have been best for you to use their "Buy Now" offer instead, especially with specific dates being so critical to your trip. The flexibility is what allows for the cheaper auction offers.

Shy ~