Complaint letters

[kyshel]

This is still my FAVE posted complaint letter to an airline:

http://www.telegraph.co.uk/travel/tr...nt-letter.html

Someone just brought it back from "complaint purgatory" in another forum--I forgot how funny the hamster comment was!! What a fun piece to read! Gotta follow the photos to get the real feel!

[omegaet]

This is still my FAVE posted complaint letter to an airline:

http://www.telegraph.co.uk/travel/tr...nt-letter.html

Someone just brought it back from "complaint purgatory" in another forum--I forgot how funny the hamster comment was!! What a fun piece to read! Gotta follow the photos to get the real feel!

How can this individual complain?

He was flying coach (Virgin Atlantic or not - still coach) and the meal was catered in Mumbai!

[omegaet]

This is still my FAVE posted complaint letter to an airline:

http://www.telegraph.co.uk/travel/tr...nt-letter.html

Someone just brought it back from "complaint purgatory" in another forum--I forgot how funny the hamster comment was!! What a fun piece to read! Gotta follow the photos to get the real feel!

I remembered this blog entry and somehow it just reminds me of how important good customer service really is today, especially since you never know just how powerful the Internet can be in expressing levels of unhappiness:

http://onyoursi.de/2010/10/5-custome...ve-gone-viral/

[Mountie]

I remembered this blog entry and somehow it just reminds me of how important good customer service really is today, especially since you never know just how powerful the Internet can be in expressing levels of unhappiness:

http://onyoursi.de/2010/10/5-custome...ve-gone-viral/

Ha, ha, ha! I love 0.002dollars = 0.002cents