Customer Service?

[bonniejoy03]

Is it best to work with the concierge service or property directly to check on availability???

[omegaet]

Is it best to work with the concierge service or property directly to check on availability???

Better to check with both, if schedule is critical.

[bonniejoy03]

Kudos to Carol at LL for jumping in to try to find a solution to my "issue." I know she will come through! I appreciate her being proactive and looking for options!!

[[email protected]]

I usually know before I bid on an LL auction approximately when I want to travel so I check with the property to see if they have availability for that particular time frame - if the answer is yes, then I bid on the package. ONly use LL concierge if there is a major problem.

[bonniejoy03]

Unfortunately, most of the properties being considered were closed and not responding. It has been tough trying to put this together....Carol has diligently been working on putting this together.....my fingers are still crossed!! Hate to bid if the property is already full!

[LL_Travelfan]

Is it best to work with the concierge service or property directly to check on availability???

I usually check with both, with property and with LL concierge service. I know what you mean, however, sometimes it can be difficult, especially if you are checking on a property in South America or South Africa, etc.

[bonniejoy03]

We finally have our issue resolved. Glad I can finally communicate with the property owner. Sometimes it is frustrating sending emails and not hearing! That is the benefit of using the LL concierge service!