How Important Are Luxury Link Concierge Services To You

[omegaet]

Do you interact with members of the Luxury Link Concierge Team prior to making a buying/bidding decision?

[kyshel]

I usually email for info if it's a simple question about a detail in the pkg prior to purchase. I've only had one issue getting confirmation for a booking and had to work thru concierges to solve it for me. An, off course, it was.

[bonniejoy03]

I always call prior to a package. I really want to make sure I haven't missed anything and I also like to check the dates with LL and the property. The concierge service provides insight and has caught a few things I had missed. For example, I totally missed a property listed as check-in ONLY Sunday through Thursday. (I wanted to go on a Saturday.) They bought this to my attention and saved me from making a big and costly error! THANKS LL!!!

[jsattapr2]

Oh yes, I know I have been a thorn in their sides [actually more like their butts]. I am somewhere between anal-retentive and obsessive compulsive and as such, I double and triple every detail. So the Concierge Team is critical to my pre-purchase decisions and very much involved in helping me sort out all of the details involved in my packages. They earn their $40 handling fees whenever I am involved.

[kyshel]

reminds me of the slogan:
"and we're worth it"
it applies to LL concierges and us!

[Mountie]

Are you kidding? Those guys and gals at the LL office see my phone show up on caller ID and they run for the hills. I get them involved before every one of my purchases and usually during my final planning stages for the trips.

[[email protected]]

I have only used them when I wanted to slightly depart from the trip details - like splitting nights on a package, although the hotel itself is usually the one I contact regarding questions.

[Mountie]

I just spoke to a LL Concierge today. They get answers to questions. I don't mind paying the $40 fee, but I am concerned they maybe moving the fee up to $75 shortly.

Anyone else hear about this possibility?

If it true, then I better get up off my mule and buy something soon.

[LL_Travelfan]

Mountie,
I hope you are wrong on the booking fee increase to $75. While I think that the Concierge Service is very helpful, almost doubling the fee would make me think twice on what I buy. Remember when the fee was $20 and they doubled it to $40. A $40 booking fee is plenty in my opinion.

[[email protected]]

I would also think twice about booking anything if the fee was raised to $75 - way too much in my book! When I did my Washington DC package and used the 10% code it took care of the $40 booking fee so I ended up paying the full amount for the package minus the fee. I already feel that $40 is a bit high especially since I don't even use the concierge service - I think I used it maybe 1x and I have never called them on the phone