I'm sorry if this question has been answered before, but I've searched foran answer but can't find it anywhere... please help..
I'm planning my honeymoon and have bid on a LL deal.. Wedding is booked so I know exactly when I want to go.. However, I didn't check with the hotel beforehand to see if they have availability. What will happen if I win the auction but the hotel doesn't have availability?
In addition, I've just called the particular hotel, but the lady wouldn't let me know if there was availability for the particular dates that I'm interested in. She said that the rules and regulations of the LL packages don't allow them to give out this information before the auction ends.
Fruitypie - I am very surprised that you were not given availability information based on it being a Luxury Link package; I'm pretty sure that is the particular hotel's policy and not Luxury Link's, and it doesn't make sense. Do they have a web site you can check? Why don't you try calling/emailing again and just ask regarding general availability, don't specify the Luxury Link package. If they are generally available for the room class specified, you should be fine. Of course, it's always a bit of a gamble.
fruitypie....hum, sounds like an unusual response from the hotel. We check directly with properties listed in LL auctions frequently and have never received any such mention of "rules and regulations" pertaining to LL packages. We have often heard that the property could not and would not "hold" suites or rooms while we waited for the conclusion of the auction. That makes sense. Our experiences have been just the opposite...that is to say, properties have been more than willing to share their space availability inventory for specific dates.
Whatever the case, welcome to the community and best of luck with your bidding!
I agree with Omegaet. All of the properties I contacted were quite helpful. Most of the time the auctions that I am bidding on or the time I want to travel is off-season so maybe that's why they are so receptive and helpful! I am very surprised that you had this response. Is it worthwhile to call and just ask on availability for the time you wantand the type of room you want? Thenyou would have a better idea as to their occupancy.
I agree the response you have received is highly unusual. The next step I would take is caling Nancy Taylor at customer service. Somehow I think that she would get involved with getting an answer for you. I am very curious, would you mind giving us the name of the property? Hope this helps,
I would call the hotel back at a different time of day and hope that you get someone else on the line who is more helpful. You should just hang up if you get the same person who answered the phone the first time. I've called several resorts that I've found on Luxury Link and they've always been very helpful.