No response to registered mail to COO??? Disappointment!!

I am truly disappointed with Luxury Link! I sent a registered letter to the Chief Officer of Operations, Mr. Bob Bennett, to inform him of a terrible experience with one of their so called "vetted" properties. This was six weeks ago and I have had zero response!! I am completely baffled by their lack of concern about the circumstances that occurred, and that they have paid so little attention to a loyal customer of 5 years!
I am writing this in hopes that someone at Luxury Link will see this post and actually care about what happened. I will wait and see. However, if I receive no contact in the next couple of weeks, I will happily let everyone know, by every means necessary, about my horrific experience!
Michelle Watson

have you telephoned customer service?
what was your "horrific experience"?
you waited for 6 wks for a reply?
when did you make your last purchase? when did you take your LL trip and what was the problem?
what was the property in question?
please share more with the community and perhaps we can direct you to a better source for assistance

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Originally Posted by michlouwat

I am truly disappointed with Luxury Link! I sent a registered letter to the Chief Officer of Operations, Mr. Bob Bennett, to inform him of a terrible experience with one of their so called "vetted" properties. This was six weeks ago and I have had zero response!! I am completely baffled by their lack of concern about the circumstances that occurred, and that they have paid so little attention to a loyal customer of 5 years!
I am writing this in hopes that someone at Luxury Link will see this post and actually care about what happened. I will wait and see. However, if I receive no contact in the next couple of weeks, I will happily let everyone know, by every means necessary, about my horrific experience!
Michelle Watson

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Why wait, Michelle? Just spell out what happened. We can be open here in the community. Who dropped the ball and caused you to have this unfavorable experience?

Quote:

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Originally Posted by michlouwat

I am truly disappointed with Luxury Link! I sent a registered letter to the Chief Officer of Operations, Mr. Bob Bennett, to inform him of a terrible experience with one of their so called "vetted" properties. This was six weeks ago and I have had zero response!! I am completely baffled by their lack of concern about the circumstances that occurred, and that they have paid so little attention to a loyal customer of 5 years!
I am writing this in hopes that someone at Luxury Link will see this post and actually care about what happened. I will wait and see. However, if I receive no contact in the next couple of weeks, I will happily let everyone know, by every means necessary, about my horrific experience!
Michelle Watson

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michlouwat....sounds totally out of character for Luxury Link, especially considering you have been a member for five years. I agree with the other postings in this thread. It might be helpful to other members to share the details of the property and the reasons for your disappointment.

Hi Michelle,

First let me say that I’m sorry your trip didn’t live up to your expectations. We’re passionate about travel and understand how disappointing it would be if the trip didn’t go well. We did receive your letter and we sent you an email response, but it sounds like you didn’t receive it so when we saw your post our Concierge team resent it. Hopefully you received that one, if not, please let me know. The note essentially says that we’re trying to work with the hotel on your behalf to get their response to your recap of your trip. This is sometimes time-consuming with international properties. We also want you to know that we take the quality of hotels on our site very seriously, and in addition to our vetting, our consumers are enjoying their stays there. We’ll be in touch again once the property has responded.

Quote:

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Originally Posted by michlouwat

I am truly disappointed with Luxury Link! I sent a registered letter to the Chief Officer of Operations, Mr. Bob Bennett, to inform him of a terrible experience with one of their so called "vetted" properties. This was six weeks ago and I have had zero response!! I am completely baffled by their lack of concern about the circumstances that occurred, and that they have paid so little attention to a loyal customer of 5 years!
I am writing this in hopes that someone at Luxury Link will see this post and actually care about what happened. I will wait and see. However, if I receive no contact in the next couple of weeks, I will happily let everyone know, by every means necessary, about my horrific experience!
Michelle Watson

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Well, Michelle, we Community Member remain essentially in the dark about your hotel experience. However, it's nice to know that Bob Bennett, COO, was responsive. So hopefully, your problems will be resolved to your satisfaction and we will all be a happy family once again.

Quote:

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Originally Posted by michlouwat

I am truly disappointed with Luxury Link! I sent a registered letter to the Chief Officer of Operations, Mr. Bob Bennett, to inform him of a terrible experience with one of their so called "vetted" properties. This was six weeks ago and I have had zero response!! I am completely baffled by their lack of concern about the circumstances that occurred, and that they have paid so little attention to a loyal customer of 5 years!
I am writing this in hopes that someone at Luxury Link will see this post and actually care about what happened. I will wait and see. However, if I receive no contact in the next couple of weeks, I will happily let everyone know, by every means necessary, about my horrific experience!

Michelle Watson

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OK, Michelle, you've gotten your open response from the COO. What about an open detailed outline of your problem(s) with the hotel.