Not Pleased w/First LL Experience - Cannot make reservation and LL not responding

[LL_Customer_Service]

Hello again community.
We thank you all for your feedback and wanted to let you know that we have indeed reached out to "mountainlover" and are currently addressing her concerns.

Just forclarification, I am now a member of Luxury Links Technical Team (now working behind the scenes to improve the site features and your overall experience using the website!)
It has been my pleasure serving you in Customer Service.

The new Customer ServiceManager is Sharon Asher, who is available to serve you from 8a 5p PDT Mondaythrough Friday (Luxury Link is closed on weekends.)
I've worked with her previously and can assure you that Sharon is a seasoned professional.
I have no doubt that you all will grow to love her
dearly



We thank you for your patience during this "transition period" and hope to make it as seamless as possible.




Very truly yours,

Nancy Taylor
Quality Assurance Analyst
[email protected]

[omegaet]

Nancy.....congratulations on your recent promotion and expanded areas of responsibilities. I'm sure we'll all find reasons (excuses) to communicate directly with you from time to time.