Surprised by delay in Confirmation of dates

[anniesmith7]

Won an auction for Honeymoon Suite at Secrets the Vine Cancun. Not the kind of place I'd normally book, have never been all inclusive, but price was good, pictures are lovely and have been told my dates are open by Luxury Link, so went for it .

Now on my 2nd day of waiting for confirmation of dates, and airline prices for my dates have already gone up, so I'm kind of stressed. Can't book airline until dates are confirmed, and wondering why it takes so long because when I called to inquire if my dates are open they were able to tell me right away that those dates were open.

Help!

[jsattapr2]

Call the Luxury Link office today (they have personnel available on weekends) and have them handle the confirmation with the resort by telephone.

[anniesmith7]

[QUOTE=jsattapr2;55108]Call the Luxury Link office today (they have personnel available on weekends) and have them handle the confirmation with the resort by telephone.[/QUOT

Thanks, I will do that. Waiting for their office to open.

[anniesmith7]

Well, just spoke with Erica in customer service who did a great job, and was very courteous. She was able to confirm my desired dates! Yay!
Very pleased.
Thanks!

[kyshel]

Well, just spoke with Erica in customer service who did a great job, and was very courteous. She was able to confirm my desired dates! Yay!
Very pleased.
Thanks!

Good to hear that! Please report back with a review. Welcome to the lounge--don't be a stranger.

[Mountie]

Well, just spoke with Erica in customer service who did a great job, and was very courteous. She was able to confirm my desired dates! Yay!
Very pleased.
Thanks!

so, anniesmith7, now you know one of the reason we pay the Concierge Team the $40 to lock down situation like this.

Have fun!

[jmbklj]

The photos do look nice! Congratulations to you and welcome to the Luxury Lounge!

[anniesmith7]

I will definitely let you know how I like the property. I've been on tripadvisor forever as well as fodors, and never thought I'd go to an all inclusive ! But couldn't pass up such a deal.

[TravelerBen_ll]

Hi anniesmith7 - Welcome to the Luxury Lounge, and congrats on winning the Honeymoon Suite package at Secrets the Vine Cancun!

Apologies for the delay in confirming your reservation; hotels can take up to three days to reply to Luxury Link's reservation requests, especially over a weekend.

So glad to hear that Erica on our Concierge team provided such great service; I will pass your kudos along to her!

After you return, we'd love for you to share your experience at Secrets the Vine Cancun here in the Lounge!

[anniesmith7]

Thanks, Traveler Ben!
Will definitely report back...am so happy to have such a lovely vacation to look forward to!