Luxury Residences by Villa del Palmar Cancun

This is a fantastic resort with first class service, restaurants and amenities. After we checked in, we had a small issue with our room. Octavio, at the front desk, supported by Carlos, front desk supervisor, went above and beyond our expectations. We got a gorgeous room with superior ocean views. Overall, the staff was fantastic and the food delicious. It was a great opportunity to have access to the restaurants at the Garza, next door, for dinner at there famous Hiroshi, Japanese restaurant and the Bocado steak house. Also, Boris, the master scuba diver took great care of us as we went diving in clear, warm gorgeous waters! This was a great time of the year to go and we were treated like familia. I highly recommend Villa Del Palmar Group!

The Villa del Palmar in Cancun was such a great stay! The rooms are really comfortable, the beach is swimmable, and the staff couldn’t be friendlier or more helpful. Like most resorts, they do offer timeshare presentations. If you’re not great at saying no, you might get pulled in by the promise of big discounts on excursions. Since we booked through Costco, I decided to do one of the 90-minute presentations and honestly thought it was worth it for the discount. We stayed in a one-bedroom suite that had a washer and dryer, which was super convenient, and I loved having the whirlpool hot tub. The spa was incredible, and the food was pretty decent. We didn’t do the all-inclusive package, but that wasn’t a problem—you’re close enough to walk to Domino’s, and DoorDash delivers from plenty of local Mexican restaurants. The pools were clean, though not all of them were heated. Service across the resort was outstanding—everyone went out of their way to make us feel welcome. I stayed for a week and would definitely go back. I’ve also visited another Villa Group resort and, based on how consistently awesome and authentic their service has been, I’m excited to try even more of their properties.

Octavio was excellent at providing customer service. When we had an issue with the AC he immediately moved us to the room next door.

This getaway with friends was a great experience. This resort is very kid friendly. What is a standout was the staff. In particular we want to recognize the great experience created by Carlos at reception, Kevin at the pool, and Cesar at Caprichos.

Excellent stay, service and facilities! Great front desk assistance Octavio! Check out is smooth! We enjoy the swimming pool and the beach!