Luxury Residences by Villa del Palmar Cancun

The resort is hands down one of the best for entertainment. The entire team was amazing and truly made our stay special. Our housekeeper, Rosario, was an absolute joy. She was confident in her skills, friendly, and incredibly helpful—always doing her very best for us. The Elite Pool staff, from the servers Eric and Ruben to the rest of the team, were extremely professional, attentive, and helpful. The concierge team consistently made sure we had everything we needed. The pools were clean, warm, and well maintained. At check-in, Nubia and Alexandria went above and beyond, assisting us with everything we needed—including quickly arranging a handicap chair for me. There are plenty of restaurant options, and the food is delicious. You truly will not regret vacationing here.

Where do I begin? Just DON’T. They constantly harass you to become a member and when you finally bite…they treat you like crap. There is a distinct class system here…and guess what? Members are the scum. I can go to their website and book an oceanfront room but at the front desk—if you’re a member they will NOT let you even pay more to see the ocean. And a big shout out to Marco at the front desk for the condescending “f u” smile. That’s the customer service. The food is MID. And you’re trapped because there’s NOTHING around. Forget finding a decent taco or any good Mexican food at this resort….in Mexico. But if you want super expensive Chinese? They got you. And please don’t forget to BRING YOUR OWN STRAW or they have plenty of METAL ones for you to buy in the gift shop because they don’t have straws on property. Imagine our surprise after ordering a round of frozen blended drinks ($15 each) only to find out we had to wait until it MELTED to physically be ABLE to drink it. My kid used a fork for her virgin pina colada. This isn’t the kind of place where staff greets you throughout your stay nor makes you feel like a valued customer. And when I’m spending thousands of dollars on a 6 night stay I expect more. Villa Del Palmar is a joke. SAVE YOUR VACATION pick some place else. There are dozens and dozens of better choices in the Cancun region.

A wonderful with great restaurants, pools and a nice Beach. If you are by the pool, Enrique Tabasco we'll offer you some of the best service you can get. The restaurant staff are great as well. We will definitely be back.

We came here in November 2024 for the first time. We enjoyed everything except the king bed (I’m 6’6” and don’t fit between the headboard and footboard). When we decided to we wanted to try to return a year later we asked Sugey if they could set up a King Bed (just like the King Bed in our second bedroom in November 2024 without footboard) and she said yes. She assured that since the request was being made over a year out it should be satisfied. I called Concierge around 1.5-2 weeks from coming for our stay and was met with “we will see” comments and “no guarantees.” I wouldn’t have rebooked had I known they wouldn’t satisfy the request. I’m still here today and leave on December 21st. We will see if they can rectify. The mattress for the bed we have is also broken. I’ve asked two days in a row now for it to be either fixed or replaced and haven’t got anywhere with this either. The servers are all lovely and the food is great.

Absolutely love the staff, food and service. Special thanks to pool manager Omar and food and beverage manager Ahmer, they are always so kind and polite, and go above and beyond to make every visit great.