The St. Regis Beijing

the lobby area is awesome. The service excellent. The room is a bit dated but once it gets updated (we're told, next year) it should be incredible. Great location. Fabulous breakfast display and choices. I had a problem with the ATM machine (didn't return my card) and the Gen. Manager and his team bent over backwards to get this resolved. Can't thank them enough! All room amenities are spot on. Note: this is a Marriott property

I have stayed at St. Regis on previous visits to Beijing and have always written positive reviews. It is a 5-star hotel, well designed with spacious common areas. It is obviously very well managed and maintained. Janitors can regularly be observed wiping the floors so they are always spankingly clean and shiny. The executive suite in which I stayed was very roomy and well furnished in both the sitting area and bedroom. Like the rest of the hotel, it was immaculately clean. The bed was very comfortable with ample bedding and delightful to sleep in. The bathroom was well equipped although I thought the bath towels could have been more fluffy and absorbent. There are three restaurants, one of which, the Garden Court, is the most popular. It offers Chinese cuisine as well as traditional American dishes. It is set up buffet style but you can also order a la carte. I was simply blown away at the variety of its offerings. If you were extremely hungry you would find it impossible to sample even a half of what is available. There are more than enough servers always moving around so you can easily get their attention. I found a few minor slip-ups, like being offered coffee when I sat down for breakfast but no water. When I requested water I was brought a cup of hot water. Also, while there was a bowl with sugar and sweeteners on the table, there was no spoon with which to stir the coffee. I noticed, also, that some of the dishes like fried eggs, sausages, fried noodles and sautéed mushrooms were not kept on food warmers and had to be eaten cold. Be warned that internet service is a challenge because of restrictions imposed by the government (the Great Firewall of China) although I was able to send and receive WhatsApp messages and emails intermittently. There are four spacious elevators serving 19 floors and they are super fast. Daniel's a la carte restaurant leans heavily on French cuisine and the service there is quite elegant. I didn’t dine at the third restaurant, the Celestial. This is a really nice hotel and would be my first choice next time I visit Beijing.

St Regis Beijing Slobs at the Regis Super expensive overpriced hotel that does not deliver value for money Positives * magnificent lobby area * (mostly) Helpful staff Negatives * customer profile of mostly slobs * Executive lounge filled with slobs who would take entire serving tray or buffet dish of food back to their table (staff were apologetic) * Breakfast filled with hair in the food * Have no coffee alternatives at morning, despite claims that they normally do * Lobby lounge staff generally unhelpful and snooty * Concierge started off helpful, but kept pushing own overpriced activities where he gets a “commission” - finally when he realized we weren’t buying, became unresponsive * Bathrooms constantly stink - no u-traps in shower floor (this led to SARS in the 2000s in China) * Generally dilapidated rooms, albeit of good size

Our family had an outstanding stay at St Regis Hotel Beijing and felt truly cared for from the moment we arrived. From check‑in to departure, every staff member was warm, professional, and attentive, which made our whole family feel welcome and relaxed. As a Platinum member, the complimentary room upgrade was handled smoothly. A special thank you to Leah and Miya for preparing a beautiful birthday surprise in the room for our son, which turned a regular stay into a truly memorable family celebration. The upgraded room was spacious, spotless, and very comfortable, with everything prepared exactly as requested for our family’s needs. Our stay felt like a home away from home, and the combination of excellent service, comfortable room, and genuine care from Leah and Miya made this one of our best hotel experiences in China.

Excellent service from the moment we checked in, to staff handling our numerous luggage and to the cosy and well kept room. Refill of mineral water just with a call, and order of beverages is also just a ring with a selection available. Special call out and thank you to Miya Lim and Sandy for their hospitality which exceeded our expectations!