One&Only Moonlight Basin

Very overrated and expensive. Staff are not trained compared to all the other one and only properties we have been to which have been excellent . Disappointing , still don’t know where we are going for dinner tonight we haven’t heard back since yesterday! Beautiful scenery though and nice amenities

Agree with the other negative reviews here. Five star property, one star service. Just terrible for what they are charging. They will be out of business unless big improvements are made.

One&Only Moonlight Basin was my third One&Only property, and because it is the brand's first U.S. resort, I arrived with very high expectations. Unfortunately, while the property itself is stunning, the service fell far short of what I have come to expect from the brand. I'll start with the positives. The setting is absolutely breathtaking. The mountain views are surreal, and photos simply don't do them justice. We stayed in a Prairie Cabin, which was spacious, beautifully designed, and still carried that fresh scent of new construction that I personally love. The porch and fire pit made for wonderful mornings with coffee and relaxing evenings under the stars. The facilities and accommodations are excellent overall. My only disappointment with the room was the outdoor "hot tub," which was really just a small metal soaking tub without jets. At over $3,000 per night, I expected a true Jacuzzi rather than what felt like an oversized bathtub outside. The biggest issue was the service. At every other One&Only I've visited, you're welcomed immediately with warm hospitality and a drink upon arrival. Here, no one acknowledged us when we pulled up. We had to walk inside, locate the front desk ourselves, and ask how to valet the car and begin check-in. That first impression unfortunately set the tone for the rest of our stay. After check-in, we were introduced to our host. Initially he seemed capable, but each day he became less helpful. After showing us our cabin, he asked whether we'd like dinner reservations and said he would book us a table for 6:30 p.m. and meet us there. He never confirmed the reservation, never met us, and, in fact, we never saw him again for the remainder of our four-day stay. He also seemed unfamiliar with the surrounding area and couldn't provide meaningful recommendations for activities or experiences. Instead, every morning we received what felt like a generic ChatGPT-generated text asking how dinner had been even though we had only made one reservation through him. He never proactively suggested anything to do at the resort or nearby, so we ended up researching and booking everything ourselves. By that point, having a host felt about as useful as the heated towel rack in our room. To make matters worse, he didn't even realize we had checked out until several hours after we had already left, sending an insincere follow-up message that I didn't bother responding to. Dining was another disappointment. Food options are extremely limited, to the point where you'll probably lose weight during your stay. Breakfast had a 30-minute wait every morning despite the resort never feeling particularly busy. Many of the servers and bartenders seemed nervous and inexperienced, lacking the confidence and polish you expect at a luxury resort charging these rates. There were, however, a few bright spots. The restaurant in the ski lodge was excellent, with attentive, personable servers who delivered the level of hospitality I expected throughout the resort. Coco at the Moon Shack was fantastic, and the large outdoor fire pit for making s'mores became one of our favorite evening experiences. Overall, One&Only Moonlight Basin feels like it has the potential to be a spectacular property that simply opened before it was truly ready. The physical resort is world-class, but the service, operations, and staffing have not yet caught up to the price point. At these rates, there are countless luxury resorts around the world that deliver a far better experience. It honestly feels as though ownership wanted to begin generating revenue before the resort had the people and systems necessary to operate at the standard the One&Only brand is known for. I would make sure to rent a car if staying here because everything is far away and there are so many beautiful things in a 4 hour radius if you have time. One final observation: I don't understand why One&Only resorts never seem to play any background music in their public spaces. I'm not suggesting a lively Vegas atmosphere, but even subtle ambient music would create warmth and energy. Instead, the silence can make these beautiful spaces feel oddly sterile almost like an incredibly expensive nursing home. I've had wonderful experiences at other One&Only properties, so I wouldn't hesitate to stay with the brand again. However, if this had been my first One&Only experience, I doubt I would return to this resort or even consider another property in the collection. My recommendation is to wait a few years before visiting Moonlight Basin and allow the resort time to mature into the luxury destination it has the potential to become.

Visited with wife 4 nights (end of June thru July 2). Amazing location with new property. Very nice rooms and views. We upgraded to 3rd floor suite 316 with fireplace etc. Gym is great as well as pool. But at this price point they catastrophically fail in service and hidden and relentless fees. 20% added fees to everyrhing. The staff really tries and wants to do well but seems to have no leadership or support. They are set up to fail. Long waits at breakfast and dinner. 20% auto gratuity to checks. We scheduled private fishing trip thru hotel which requires special code for private road. We were fighting to secure until 7 pm the night prior. The moon shake is interesting but pricey. Great staff. Bottom line, many better options at this price point. Wait 2 years and maybe try again.

My wife and I spent four nights at the One&Only Moonlight Basin in early June, 2026. Upon arrival and taking in the vistas off the back of the hotel, it's quickly obvious that this is one of the most beautiful hotels and settings. The design and layout really take into account the views of the surrounding mountain ranges. Our standard room in the main hotel was modern, yet warm and inviting. The twice-daily service ensured that the room was always clean and well stocked. And take the time to get to know the people working there. We met some of the nicest, friendliest people: John at the pool, Neal and Erica in Dear Josephine, Bry at the Moonshack, Daniel at the spa, Mason and Mason in the recreation department, and Agung at Akira Back. A lapse or two in service during our stay was graciously addressed by Luke, the hotel's manager. All-in-all, we hope to go back soon and take our kids, so that they, too, can enjoy this wonderful hotel and surrounding outdoor activities offered.