One&Only Moonlight Basin

One&Only Moonlight Basin was my third One&Only property, and because it is the brand's first U.S. resort, I arrived with very high expectations. Unfortunately, while the property itself is stunning, the service fell far short of what I have come to expect from the brand. I'll start with the positives. The setting is absolutely breathtaking. The mountain views are surreal, and photos simply don't do them justice. We stayed in a Prairie Cabin, which was spacious, beautifully designed, and still carried that fresh scent of new construction that I personally love. The porch and fire pit made for wonderful mornings with coffee and relaxing evenings under the stars. The facilities and accommodations are excellent overall. My only disappointment with the room was the outdoor "hot tub," which was really just a small metal soaking tub without jets. At over $3,000 per night, I expected a true Jacuzzi rather than what felt like an oversized bathtub outside. The biggest issue was the service. At every other One&Only I've visited, you're welcomed immediately with warm hospitality and a drink upon arrival. Here, no one acknowledged us when we pulled up. We had to walk inside, locate the front desk ourselves, and ask how to valet the car and begin check-in. That first impression unfortunately set the tone for the rest of our stay. After check-in, we were introduced to our host. Initially he seemed capable, but each day he became less helpful. After showing us our cabin, he asked whether we'd like dinner reservations and said he would book us a table for 6:30 p.m. and meet us there. He never confirmed the reservation, never met us, and, in fact, we never saw him again for the remainder of our four-day stay. He also seemed unfamiliar with the surrounding area and couldn't provide meaningful recommendations for activities or experiences. Instead, every morning we received what felt like a generic ChatGPT-generated text asking how dinner had been even though we had only made one reservation through him. He never proactively suggested anything to do at the resort or nearby, so we ended up researching and booking everything ourselves. By that point, having a host felt about as useful as the heated towel rack in our room. To make matters worse, he didn't even realize we had checked out until several hours after we had already left, sending an insincere follow-up message that I didn't bother responding to. Dining was another disappointment. Food options are extremely limited, to the point where you'll probably lose weight during your stay. Breakfast had a 30-minute wait every morning despite the resort never feeling particularly busy. Many of the servers and bartenders seemed nervous and inexperienced, lacking the confidence and polish you expect at a luxury resort charging these rates. There were, however, a few bright spots. The restaurant in the ski lodge was excellent, with attentive, personable servers who delivered the level of hospitality I expected throughout the resort. Coco at the Moon Shack was fantastic, and the large outdoor fire pit for making s'mores became one of our favorite evening experiences. Overall, One&Only Moonlight Basin feels like it has the potential to be a spectacular property that simply opened before it was truly ready. The physical resort is world-class, but the service, operations, and staffing have not yet caught up to the price point. At these rates, there are countless luxury resorts around the world that deliver a far better experience. It honestly feels as though ownership wanted to begin generating revenue before the resort had the people and systems necessary to operate at the standard the One&Only brand is known for. I would make sure to rent a car if staying here because everything is far away and there are so many beautiful things in a 4 hour radius if you have time. One final observation: I don't understand why One&Only resorts never seem to play any background music in their public spaces. I'm not suggesting a lively Vegas atmosphere, but even subtle ambient music would create warmth and energy. Instead, the silence can make these beautiful spaces feel oddly sterile almost like an incredibly expensive nursing home. I've had wonderful experiences at other One&Only properties, so I wouldn't hesitate to stay with the brand again. However, if this had been my first One&Only experience, I doubt I would return to this resort or even consider another property in the collection. My recommendation is to wait a few years before visiting Moonlight Basin and allow the resort time to mature into the luxury destination it has the potential to become.

Visited with wife 4 nights (end of June thru July 2). Amazing location with new property. Very nice rooms and views. We upgraded to 3rd floor suite 316 with fireplace etc. Gym is great as well as pool. But at this price point they catastrophically fail in service and hidden and relentless fees. 20% added fees to everyrhing. The staff really tries and wants to do well but seems to have no leadership or support. They are set up to fail. Long waits at breakfast and dinner. 20% auto gratuity to checks. We scheduled private fishing trip thru hotel which requires special code for private road. We were fighting to secure until 7 pm the night prior. The moon shake is interesting but pricey. Great staff. Bottom line, many better options at this price point. Wait 2 years and maybe try again.

My wife and I spent four nights at the One&Only Moonlight Basin in early June, 2026. Upon arrival and taking in the vistas off the back of the hotel, it's quickly obvious that this is one of the most beautiful hotels and settings. The design and layout really take into account the views of the surrounding mountain ranges. Our standard room in the main hotel was modern, yet warm and inviting. The twice-daily service ensured that the room was always clean and well stocked. And take the time to get to know the people working there. We met some of the nicest, friendliest people: John at the pool, Neal and Erica in Dear Josephine, Bry at the Moonshack, Daniel at the spa, Mason and Mason in the recreation department, and Agung at Akira Back. A lapse or two in service during our stay was graciously addressed by Luke, the hotel's manager. All-in-all, we hope to go back soon and take our kids, so that they, too, can enjoy this wonderful hotel and surrounding outdoor activities offered.

For clarity, my rating is based off my experience with luxury hotels of similar class and price. For reference, we are a middle-aged couple with lots of luxury travel experience and stayed in an Alpine cabin for three nights, celebrating a milestone birthday. It was our first time visiting Big Sky. We drove to the resort, having spent the day in Yellowstone. The alpine cabin was worth the premium price and added distance from the main lodge to us since we value privacy and a quiet location. The cabin had lovely warm interior design, was spacious, filled with natural light, and had a beautiful view. It was clean (for the most part), had spacious storage, a wonderful soaking tub, dyson hairdryer, and built-in plugs to charge electronics. One of the best features of this resort is how immersed you feel in nature; I believe the architecture lends itself to maximizing the beautiful surroundings. While we unfortunately did not see the resident moose during our stay, we know it was in the area, as we saw hoof prints in the mud and droppings indicating it was close by. The included breakfast at Wildwood was very enjoyable and substantial. There was a large buffet but you can also order from the menu. The only negative of this restaurant, particularly in the morning, is how short-staffed they are. We waited too long for service one morning and missed ordering off the menu because we had a planned activity to get to. So, allow for some extra time if you plan on ordering off the menu here. We ate dinner one night at Wildwood and enjoyed our beautifully composed entrees, and while pricey, we did not feel price-gouged to the extreme level we did when we went to their other restaurant—Akira Back. We would not recommend that restaurant— the extremely small portions and mid-level sushi does not warrant their prices. Which leads to one of the reasons I rate this a three-star experience vs. a five-star. Everything, including luxury travel, is expensive now. But at some point it becomes gross and feels as though you are being taken advantage of. This resort loves upcharges ($7 upcharge for blue cheese olives in a martini?) and does not do an adequate job explaining what is included vs, excluded in their many fees. It’s very at odds with their brand, as when you are welcomed you are told that you are “now family” in a long speech. It doesn’t sit right with this customer. It feels disingenuous. The second reason this was a three-star stay are the many staff missteps, some which can be dismissed since most staff are new and still in training but there is no discount to the consumer for being repeatedly let down by staff. They need to improve with communication and execution. Other negatives for me: bed quality (way too soft) and endocrine-disrupting level of highly fragranced products throughout the resort. Other positives for me: The Moonshack bar, Dear Joshephine atmosphere and mocktails, extensive trail network, spa facilities, excluding the steam room which was down for maintenance. Tip: hydrate like a madman to help with altitude sickness—the spa had special green “oxygenated” water that helped me, even though I was highly skeptical at first! Bottom line: one of the most beautifully designed hotels in a naturally gorgeous location that needs to work on their genuine hospitality and value proposition in the luxury travel space

We are a couple in our mid 60’s whom are well travelled. We are used to staying at high end properties around the world and know what five star and luxury means. We stayed at property at beginning of May which is considered off season. The property is spectacular and they upgraded us to a beautiful suite at no charge and without asking. The room is the best thing about the property. Want to give a balanced review to help other travelers., The Good: -the room -Akira Back-sushi restaurant at property; similar to a Nobu. Food quality was high. -concierge-overall gave excellent recommendations but having resort book anything was twice as expensive as doing it ourselves for the tours -management-they care but not sure if they can turn things around. They did comp us dinner one night for the issues. The Bad; -hot water in room was spotty in early am. Needed to leave very early in morning and it took over 20 minutes to get hot. When second person took shower, water became lukewarm -service-non existent. Lack of servers and lack of training. Breakfast took over 1 1/2 hours one morning. -only two restaurants open during stay and wildwood was fair at best We checked out a day early as just couldn’t deal with the service issues for the money being charged. 20 percent gratuity is added to each check and it would be fine if service was even acceptable. Again, while property is beautiful, it is far removed from other restaurants to go to. You definitely need a car as Ubers are non existence. We were given a free night to go back but doubt we will take advantage of their kind offer. Just too many service issues that makes a beautiful property not five star.