The St. Regis Bora Bora Resort

This was our first trip to Bora Bora & the St Regis exceeded expectations! Upon arrival, we were greeted by our butler Jenna. We were pleased to learn that she took the liberty of making dining reservations for us for each night of our stay. Each morning at breakfast & sometimes in passing, she would check on us & make sure our stay was going well. The property has a very exclusive private feel to it. However, because it is such a large property, walking is not ideal. Each villa has two bikes which are yours for the entire stay. We used them to get around everywhere but if you prefer, a golf cart can pick you up. During our stay, we decided to have a spa day so that we could have a break from the sun. The spa is situated on its own private island & has a stunning backdrop. The services that we received(massage & pedicure) were excellent. The spa facilities include a steam room, sauna, & outdoor jacuzzi. The cold towels soaked in tiare flower oil located in the spa were a nice touch. A big topic of discussion is the high price of dining in Bora Bora. However, the food at St Regis is well worth it. The portions were extremely generous at Aparima, Te Pahu, & Bamboo. On some occasions, we would share an entree and order sides to save on the cost and we had more than enough food. Our favorite restaurant during our stay was Bamboo & we wouldn’t have been able to dine here if it wasn’t for our butler’s reservation! During our stay, we were in a reef side garden villa as we split our stay at the Westin in an overwater bungalow. We are very glad to have experienced the reef side garden villa at the St. Regis. It is a 2700 sq ft villa, it has a very private feel to it, it feels like you are staying in a house. We loved the private pool on the patio, it was very quiet and relaxing. On our last night, our butler left a surprise cake in our room for my birthday. It was a very nice gesture. The service & staff at the St Regis were genuine and we can’t wait to return!

We flew to Bora Bora from Raiatea on Air Tahiti. A nice group of St. Regis' team met us at the airport and collected our luggage. It was a lovely boat in which to ride to the hotel. Nice reception at the hotel upon arrival. Our overwater bungalow was a nice, expansive room. Lots of drawers, closets, and storage but also a lot of wear and tear. Yet, you don't really notice because the room is so large. The Lavazza coffee machine makes excellent coffee. The bed is very nice as are the linens and towels. Room HVAC is excellent. Deck and chairs and side view of Otemanu are excellent. But, the room refrigerator was empty. Nothing in it. I must order drinks a la carte? That is odd for St. Regis. Fill the refer and let me consume it when I want. We walked out on our deck barefoot but didn't notice that the deck was sandy. Without doormats, we tracked sand back into the room. The sand in the room annoyed us and we couldn't find a broom. It took three phone calls, and three hours, to get help with clean-up. The deck should have been swept before we checked in. Having a butler was nice, at first. But we would later wonder why we had one. Almost every question to the butler was referred to the concierge. And the butlers change with little warning. There is no real, meaningful connection with the butler, even over a five-day stay. One day, our butler made reservations at the Italian restaurant without first asking if we wanted to eat there. I assume she was just reserving something for us, but it seemed backward. At our first breakfast, it took three requests to get coffee. I sat with (lovely, EXCELLENT!) French pastries, waiting... for some good, strong coffee. It took 15 minutes to get coffee, while others who arrived after us had coffee before we did. Strange service. But, and I must repeat this: the pastries were out of this world. If you go to this hotel for one thing, go there for the pastries! But there were other food issues. I asked for a Caesar salad with REAL (traditional) Caesar dressing, using garlic, egg yolk, anchovies, lemon juice, olive oil, and so on. The server confirmed I could have that. However, I received a dry salad (not tossed with dressing), with mayo and garlic in ramekins on the side. Huh? I got Anton's attention, and the salad was redone. For one of our gluten-free meals, we got a poke bowl that lacked any sauce. No flavor. The hotel supposedly has Tamari, gluten-free soy sauce, so... what's up with that? The poke was a flop. A spaghetti dish also fell flat, made by someone who was never trained to cook Italian food. We complained about these meals, and the hotel removed some charges. But... should any of this have happened at St. Regis? Overall, the food was generally good, but we would not say it was excellent. We've had better. I should mention that Anton is a top-notch waiter who helped us with our gluten-free meals. It was not just Anton's knowledge, but his understanding of our food allergy (Celiac) and the way to navigate through what was available to optimize our dining experiences. Anton should be training the rest of the St. Regis staff, and while he's at it, run over to the Sofitel Moorea and Vahine Private Island Resort; they could use your help. Elena was also great, pitching in with Anton at breakfast. For cocktails, we'd like to commend Jeremy, who understood what we were after in our drinks. Aaron is also a great bartender. But I'm amazed that a world-class hotel lacks the ingredients to make a good Manhattan. There was no high-end sweet vermouth nor any Luxardo cherries. The bars did have a few good tequilas and gins, which helped. Speaking of cocktails, we had weird experiences at the 727 bar. The drinks were great, but, well into our cocktails, almost finished, one of the ladies came by and tried to remove my glass, which wasn't empty. I had to stop her. Without even asking, she's taking an unfinished drink. There were actually a few young ladies working at 727 who emoted a bit of snobby attitude. It was not a welcoming feeling. In many cases, the nicest staff members were the locals, not the imported staff. While I'm on "snobby," I also got a verbal, unwelcome smack-down from a staff member. A manager of sorts in a blue shirt, a tall, older guy... heard me yelling "arret!" as I was running to a cart driver to get the cart to stop. The blue-shirted man confronted me aggressively and told me to stop it, saying, "you don't talk to guests like that!" I was a stunned. First of all, sir, you are not my father, and I am not your little, miscreant boy. Second of all, I am a guest, and I can talk to just about anyone in pretty much any way I want (within reason), and I don't need (or appreciate) your editing me. The person I was calling to was MY cart driver, and I needed a ride back to our room to get my insulin. The cart driver was summoned for me by the restaurant waitstaff. I don't speak fluent French, but "please stop!" wasn't working (the driver was beginning to leave without me), so I tried "arret!" So, sir, I clap back at you: do not speak to a guest like you did me, or you never know. The guest might not like it, and they might mention you in a hotel review. That was a REALLY strange encounter with a St. Regis staff member. For activities, the hotel offers a few things (kayaks, jet skis) for exploring the ocean. However, there is a dearth of tropical fauna in the sea around the hotel which is a big disappointment. It's worse at St. Regis than it was at the other Tahitian hotels/islands where we snorkeled. There is little to see. The hotel lagoon is indeed "nice," but it's more for kids. The lagoon feels like an unnatural, human-made environment. It is not worth staying at St. Regis just for the lagoon. While I'm at it, the hotel's bikes are lawsuits waiting to happen. The bikes are not easy to control, and they are well past their prime. On-site bike repairs and the option to swap bikes at any time is ok, but the bikes are simply tired. Also, at times, employees driving carts would often not stop or even slow when you meet them on a bike; the carts just proceeded as if there was no possible danger. Some day, some guest, on a bike, is going to collide with a cart and get injured, or worse. To end on something positive, we extend hearty thanks to our lovely housekeeper, Tatiana, who took care of us for a week. Tatiana is a great housekeeping asset. In summary, there are some food and service issues, and it's mostly service and encounters with some staff that kept us from rating St Regis four stars. Our food allergy was well tended to throughout our stay. St. Regis is a good hotel for Celiacs based on our experience. The breakfast pastries are the best we've had in decades (not gluten-free, though). The room is nice, but it needs cosmetic work. The hotel, or maybe just a handful of people working in it, were a little snobby and one is unwelcomingly intrusive. The ambiance is a mix of formal Parisian and informal (read "friendlier") Polynesian. I think St Regis should eliminate the former and accentuate the latter.

我和我的家人 还有我妻子的妹妹一同入住瑞吉酒店 我们来自中国最北的城市 我们的管家Laura是一位法国人，很漂亮精致 她非常专业 耐心的帮我们介绍酒店 帮我们预定餐厅 每天早晨询问我们的状况 问有什么可以帮助的 帮我们安排好一切 还赠送了我儿子一些小礼物 我们全家都很开心 留下了 特别珍贵的回忆 入住和退房都很丝滑大溪地这里人都很nice kind 很多人都帮助我们 我们可能会再来的

The best hotel I have ever stayed in : wonderfull paradisical location, fabulous service, warm and welcoming staff, outstanding cuisine. My heart simply warmes when I think back on my stay. I will come again for sure.

Gosh it's been quite some time since I've written a review, but my husband and I just got back from celebrating our 35th anniversary at the St. Regis, and it was so amazing that I couldn't not share our praise! While we tried several of the other major resorts on Bora Bora like Le Bora Bora and the Intercontinental, this was actually our 2nd visit back to the St. Regis. We had thought about trying the Four Seasons, just to really try them all, but every time I saw videos of the OWBs at the Four Seasons, I just couldn't bring myself to do it! Needless to say, we had the most amazing 5 night stay at the St. Regis! The grounds are immaculately kept up and there is beauty everywhere you turn. Customer service is top notch, with your own personal butler who tackles all your reservations and even brings coffee to your OWB each morning if you ask for it! (It might sound crazy, but enjoying French Press coffee on our deck each morning to start the day is one of my most favorite parts of the trip because it's just pure heaven with that view!) The villas themselves are quite large, with extra living space and huge bathrooms. Housekeeping comes twice a day and they keep everything immaculate! Everything is always stocked and you are never in want of anything! The restaurants are lovely as well. Amazing food -- in particular we loved the nicer restaurant, Lagoon, and grill nights at the Aparima Grill. The Asian and Italian restaurants were also amazing, but if I had to pick, the other two were wonderful for different reasons. Breakfast buffet was more than adequate -- the pastries that were available were my favorite, but heads up, if you see something you like, snatch it because these didn't seem to get restocked. The coconut bow tie pastries and the rasperry croissants were my favorites! Above all, the people are so incredibly kind and gracious -- from the spa, to the front desk to the butlers, to housekeeping, to the restaurant staff, to the concierge -- they were just so over the top warm and friendly! I am very sad that Tahiti Nui airlines is discontinuing direct flights from Seattle to Papeete because now it will be harder to get there, but the beautiful island of Bora Bora and the incredible St. Regis will make it worth it! Maruru Team St Regis, I can't wait to come back (again!)!!