Kempinski Hotel Cancun

This was my second Kempinski stay, after visiting the Munich property during Oktoberfest a few years ago, and once again the service was outstanding. The staff are what make this hotel special—friendly, professional, and genuinely focused on creating a great experience. The property features beautiful Mexican sculpture and artwork that gives it a unique, traditional character. We booked through Amex Fine Hotels + Resorts, which added some nice Club Level perks. The pools were crystal clear, and while the beach was experiencing the seasonal sargassum issue we expected, swimming in the sea was still enjoyable with a little extra effort. The food and beverage program felt elevated, and everything I ate was delicious. Despite the staff’s efforts to keep the rooms clean and the property well maintained, the rooms could use a cosmetic refresh, as some of the furniture is showing its age. This is an excellent choice for travelers looking for a refined, quieter alternative to the large all-inclusive resorts, and I would happily return.

Osman is the best waiter EVER very attentive speaks and understands English !!! please ask for him when having a perfect breakfast on that perfect day ..

Osman and Sulaymi were absolutely AMAZING! Such sweet and wonderful people who made sure we felt seen and comfortable!! 10/10!! 5 Stars ⭐️!!

These people could teach lessons on how to do luxury customer experience. This was our third stay at this hotel - our second visit since converting from a Ritz to Kempinski. The service across the property was off-the-charts outstanding. If I could rate 6 stars I would. I wish I had made a note of everyone’s name, so I could brag on each of them specifically. It started with the doorman, the front desk staff and the concierge who walked us through our (very fast) check in and accompanied us to our room. With the exception of dinner one evening, we ate every meal at the resort, culminating our last night with dinner on the beach (Casitas.) Moses, our lead waiter, deserves a special thank you for the way he and his team managed our entire evening. I highly recommend booking this beach dinner. Osman, Jose and Orbelin at breakfast each day got our days off to a fantastic and spoiled beginning. Reuben at the concierge desk provided similarly outstanding service. Fantina was fine dining in every sense. The property itself is what you would expect of a very high-end resort. But the people and service is what separates this place, and is why we will be back again next year. (Book the Club Level. You’ll be glad you did.)

Kempinski is truly a 5 Star experience. Everyone is available for any need you may have. Nothing is a problem. Our pool attendant Rangel made sure we were well taken care of every day, setting us up with pillows and umbrellas. He was truly professional and loved his job!! We love this place, which is why we have been coming for the last 13 years.