The Shores Resort & Spa

I recently booked a stay at The Shores Resort & Spa to celebrate a special occasion with my wife, specifically selecting this property for its large balconies and their romantic "Yes" moment package. While the hotel has great potential, the execution was a compounding series of disappointments that completely ruined the surprise I had planned. The Positives To be fair, the stay started on a positive note. Upon our initial arrival, the parking attendant and front desk staff were incredibly friendly, and the lobby boasts a classic elegance. We also genuinely enjoyed the proximity to the beach, the large balcony space, and the fireside s'mores in the evening. The Breakdowns & Disappointments **The Failed Romantic Package:** I booked a specific package meant to include chocolate-covered strawberries, champagne, roses, and a $25 daily resort credit. When we walked into the room, there was absolutely nothing there. When I went to the front desk, I was told there was no daily credit on our booking, but they promised to send the rest up. The strawberries and champagne arrived quickly, but the flowers were missing. After texting the hotel's customer service number, I was initially told flowers weren't even part of the package. They finally backtracked, admitting they *were* included but simply weren't available, and offered to refund the package price. The entire surprise I wanted to provide for my wife was completely doused. **Room Cleanliness & Maintenance:** We knew going in that the area is still recovering from hurricane damage, so we kept an open mind. We were fully willing to overlook the obvious wear and tear, and even the stained carpet and sofa inside. However, the balcony sofa was covered in a massive accumulation of bird droppings that had clearly been building up for days. To their credit, a text to staff got someone up to clean the cushions, but it should have been done before check-in. * **The Unacceptable Housekeeping Issue:** The breaking point came the next morning when we woke up and realized we had just spent the night sleeping on a blood-stained sheet. This is completely unacceptable for any hotel, let alone a resort. I texted management; a manager did come up, inspected the room, apologized, and swapped out the sheets and pillows. **Poor Service Recovery and Billing Confusion:** Despite the biohazard on the bed, no restitution was initially offered. It was only after I went to the front desk and demanded compensation for the experience that they finally offered a $100 reduction on our bill. To top it off, at checkout, we were casually informed that we had an unused $50 credit on our account—the very same $25 daily credit we were led to believe we didn't have upon arrival. Final Verdict If you are booking this hotel for a seamless, stress-free, or romantic experience, look elsewhere. The property has great bones and excellent beach access, but the severe lack of attention to detail, communication breakdowns between staff, and major housekeeping failures mean I cannot recommend this hotel to anyone.

​I am usually not one to write terrible reviews, but our stay at The Shores Resort & Spa was completely unacceptable. For a resort that markets itself as a premium oceanfront destination, the lack of basic cleanliness and maintenance was shocking. ​The issues started right in our room: ​The Bedding: To our absolute horror, there were literal blood stains on the blanket. It makes you question whether the linens were even washed before we checked in. ​The Furniture: The living area was completely rundown. The couch was old, sagging, and covered in mystery stains, while the ottoman was totally ratty and torn up at the corners. It looked like it belonged on a curb, not in a resort room. ​The Balcony: We were looking forward to enjoying the ocean views, but the outside cushions were completely covered in bird poop and clearly hadn't been cleaned or swapped out in ages. ​The lack of housekeeping standards and attention to detail is appalling. A nice view cannot make up for a room that feels genuinely unsanitary. We will absolutely not be returning. Do yourself a favor and book elsewhere!

The photographer Esdras that we had for our family pictures was wonderful and I would recommend him for anyone wanting to do beach photos.

Out of the way hotel with unique charm. Friendly staff, great amenities and comfortable rooms. Well equipped inside and pool deck bars, breakfast buffet, and easy access to the beach. Highly recommend

The staff makes the stay incredible. It makes you want to return for every vacation. I can’t think of a better place to experience Daytona beach from.