The Kahala Hotel & Resort

First trip to Hawaii and did not disappoint. My wife and I are not to fond of hustle and bustle of Waikiki so this place fit us perfect. On the outskirts, it's a short drive to all the places we wanted to visit. Staff from front desk to bell station were extremely nice and helpful. Restaurants and room service had excellent food. Would highly recommend the Italian restaurant on the premises. We had one issue with a noisy neighbor upstairs and the hotel was able to accommodate us to another room that was much quieter and ended up having a spectacular view! Overall great experience experience and all the kids loved it and felt spoiled. Hard not to come back here upon our next visit. Thanks Kahala!

We recently enjoyed another amazing stay at Kahala and this trip was made especially memorable thanks to Carolyn at the front desk! We have stayed here several times but just came in for my Birthday and Carolyn went above and beyond for us. She is the sweetest, warmest person and we are grateful to have met her. The entire staff was wonderful and the hotel, as usual, cannot be beat. We always say we feel like we are home when we come back here but after meeting Carolyn, it will feel particularly true. Mahalo for an unforgettable stay and we can’t wait to come back soon!

Stayed here on the last four days of a two week trip to Hawaii to celebrate my 50th birthday. Property is just beautiful and just a 15 or so minute Uber to Waikiki. Never had to wait more than 10 minutes to catch a ride. Staff is super nice, housekeeping was great. Great beach with a Dolphin Quest facility to swim with dolphins. We had an oceanfront room with a lanai and it was awesome. Do the Plumeria House for breakfast, they have a buffet, but menu items are great too. Beautiful view from any table. Skip Arancino, great service, small pasta portions. We did have issues with reserving an ocean front cabana (which you should do), but Kahala worked to reschedule. I would suggest valet parking vs. self, same price, had issues with billing but property took care of those issues. Again, beautiful property with quick access to all the Waikiki things you need.

I’m a local business owner managing a fleet of over 50 Teslas on Turo here in Honolulu. For years, I’ve recommended the Kahala Resort to my rental customers as a great spot to enjoy dinner, drinks, and a beautiful sunset while using the valet to Supercharge their Teslas. Unfortunately, the experience has drastically changed — and not for the better. Many of my customers have recently reported that the valet staff is rude or dismissive if you're not a hotel guest. Some were asked to pay a $20 valet fee just to charge, on top of the regular charging cost and expected tip. Others were turned away simply for not having a Tesla key card, even though Tesla vehicles offer a built-in Valet Mode via the app, and a key card is not required to safely operate or park the car. Today, I decided to visit the resort myself to see what was really going on. The moment I pulled into the valet area in a Tesla, I was completely ignored by multiple attendants. When I stepped out and asked for valet and charging service, I was told, “We can’t valet your car without a key card — it’s policy.” I politely explained that Tesla’s Valet Mode through the app is secure and designed for situations like this. The valet still refused and walked away. I continued to wait, but another valet — also rude and dismissive — told me to move my car. I asked to speak with a manager. When she arrived, I calmly explained the situation. Her response was unhelpful and repetitive: “We’ve had situations,” she said, and “If we make an exception for you, everyone will expect the same.” I explained that most Tesla owners don’t carry physical key cards anymore and use the phone app instead. She didn’t seem to understand or care. At this point, it’s clear this “policy” is a deliberate excuse to turn away locals, out-of-resort guests, and especially Tesla drivers. I’ve personally sent hundreds of renters to this resort over the years, encouraging them to dine, drink, and relax here. But based on how they now treat non-hotel guests, I can no longer support or recommend Kahala Resort. The valet service was rude, the management dismissive, and the policies outdated and discriminatory. What used to be a luxury resort with true aloha spirit has sadly become exclusive in all the wrong ways.

I had an incredible experience at the Kahala Spa. The check in woman was very friendly and pleasant. My massage with Sayuri was amazing, she was so kind and such a talented therapist. I will 100% be returning! They even ended the massage with my choice of hot tea and a coconut cookie in a relaxing Ramada outside with the Hawaiian ocean breeze.