The Kahala Hotel & Resort

First time getting a professional massage. I did not know what to expect, but Sayuri and Saori gave my wife and I the most pleasant experience. Very welcoming and professional. Great spa and massage experience, I would highly recommend.

Nice resort but unresolved over billing still ongoing. Duplicate charges paid to booking.com and this resort. At $700 a night that’s not ok. Resort rooms and common areas are nice but as a professional couple in our 50s we were seeking a relaxing luxurious stay. This resort attracts lots of foreign travelers with lots of little kiddies under age 12. The one pool at the resort was perpetually full of shrieking children all four days of our stay. All we wanted to do was to relax by the pool, sip a Pina Colada or two and swim or hot tub to decompress from our busy schedules. Not possible at this resort. There’s no adults only pool or adults only swim hours. All of the resort restaurants had families with little kids there even late in the evening. So much for a romantic vacation for us! Now I’m dealing with the hassle of trying to get the duplicate changes resolved, too. Not happy!

The air conditioner is loud .You always wake up when it turns on. The spa is excellent. The service on the beach is excellent. But they used to offer water, juices and smoothies. That was convenient. I"d like to see more seafood choices. The selection in restaurants is very limited.

We stayed at The Kahala Resort for our honeymoon and it was truly unforgettable. From the moment we arrived, everyone was incredibly kind and helpful, making us feel so welcomed. The room service was amazing, breakfast was absolutely delicious, and we also treated ourselves to massages which were so relaxing. Every detail of our stay exceeded our expectations, and we couldn’t have asked for a more perfect experience. Highly recommend this resort for anyone looking for luxury, comfort, and genuine Hawaiian hospitality.

Arrival was the start of a minor but annoying issue. My reservation sheet showed I would get an additional 10% off, but I did not get it. The explanation was, the discount was already in the price, I don’t think so. So next i was told my parking would be $55 a day weather I parked car or they did. Then I received the inv copy showing an additional $55 of various charges. Now to the room, it was fairly worn out! As I discovered the mattress had a good size depression in the middle. Next, the sliding doors for the patio haven’t been cleaned. I asked about when they might b but was told she would have to go to the basement for window cleaner. Hot water, I must run the bath tub and shower facets at the same time to get it to my room. This a LHW hotel…I sure would like to know how they remain in this association For over $700 a night this is mayb a 3 STAR hotel