Banyan Tree Mayakoba

Our stay at Banyan Tree was amazing!! The service at the beach was especially nice. Gamaliel, was an absolute pleasure to have at the beach. He prepared our chairs, brought us ice water, and checked in with us…looking forward to visit again!

I came here for a baby moon and had the most relaxing time. We spent most of our day with by Sur beach and the service was excellent. We were so well taken care of Gamaliel. He always made sure our water was filled and went out of his way to make sure we had the most relaxing time. Was a beautiful trip!

Gamaliel by the “Sur” beach club is number one!! He made us deal so welcome and had amazing service!! You really made our trip.

Our stay at Banyan Tree was absolutely exceptional. We loved everything—from the luxurious, beautifully designed villas to the outstanding food and impeccable service. The service throughout the resort was truly top-notch, and every staff member made us feel welcome. A special thank you to our beach waiter, Gamaliel, who went above and beyond to make our experience memorable. His exceptional service, warm personality, and genuine smile made every visit to the beach even more enjoyable. We can’t wait to come back!

We loved our villa! Note the 2nd bedroom is only connected via outside stairs and keys are required to get to/from each bedroom. Living room is not connected and does not have a bathroom. The pool is huge. Hot tub was too hot to use. Housekeeping was great! Concierge services were mostly very helpful Madai and Eduardo in particular were very quick to respond and answered all our questions. Food was good especially breakfast. The pricing is very expensive even for a resort destination. Saffron didn’t live up to the hype. La Copa was our favorite with excellent service.