Pangkor Laut Resort

The whole island experience is first class.,My villa was on the first floor of a residence divided into The sea view and villa were "paradise island" quality. The vrious restaurants in the resort were excellent And catered for my diet. Emerald Beach reachable by resort buggy is superb for swimming. One is transfered form the mainland and back by private speed boat.

We stay 3 nights at Tropical Garden Villa, which was perfect with kids. Nearest to breakfast area and Buggy service. Room was comfortable, spacious bathroom and big terrace. Resort has one of best beach - Emerald Bay and place is best combination of : beach loungers under big tropical trees where birds sing softly and the warm ocean breeze washes over you, making you relax. And one more best part of beach! In high tide ot low tide You still can enjoy. On sunny day, water very clear and bottom of it plesant and sandy. Food overall all good. We enjoy our breakfast and dinner at chinese restaurant. Just for info : if you young couple and like to walk can book Hill Villa (romantic sunrise view, jungle, birds and some staircases 😊) Olderly visitors can book Garden / Beach Villa - easy to walk and not far from Lobby Honeymooner can book Sea / Spa Villa - totaly private area and bland with ocean.

We came to Pangkor Laut Resort as part of our honeymoon trip to Malaysia. We stayed for a couple of nights and here is the full review: 1- The Resort: The resort is beautiful, albeit a little old. We stayed at the Sea Villas (which are the wooden huts in the water). We booked the Sea Villas because we thought hurt we can swim in the sea but you can’t (you can on the other side of the island - Emerald Bay). Overall it is a beautiful island and you can capture some incredible photos. For example we woke up early for the sunrise and you can see a beautiful sunrise from the Sea villas. The Sea Villas are in need of some modernisation, and there is not bidet in the bathroom. The outdoor deck is ok, but the deck chair cushions need replacing. 2- Experiences and Activities: We paid 500MYR (around £100) for the Sunset speed boat (it’s not a speedboat 😅), which was with other guests and the boat sits around 20 or so guests. They served cold drinks and some Canapé (which I personally really didn’t enjoy). However, the staff (a young man named THT) was lovely and you get some incredible sunset photos. We also did the jungle walk, which was ok, and what actually made it fun was the guide (his name tag said Einstein 🤷🏻‍♂️😅). They will walk you from the lobby to Emerald Bay, and then you can either stay or take a buggy back to the resort. Be prepared to be bitten a handful of times on the jungle walk by ‘tiger mosquitos’, or as our guide called it “blood donation”. 3- The food: There are a few choices of restaurant as well as bars and service for the pool and beach (Emerald Bay). The food is good, not amazing but good. 4- The Service: This is where it all goes downhill, and the main reason why it doesn’t deserve more than a 3 star. The reception staff all see to hate their jobs. A smile is a rare event and when you do get a smile, it’s very much forced. The leave you in the lobby for ages without any information (where you’ll definitely get bitten to bits by the mosquitos, the guy at checkout (Harlem) looked like he had just woken up and didn’t want to be there at all. We had to force some information out of him. The check-in wasn’t much different. In the restaurants you’ll get a mixture, some are Amazing and some you’d want to stay away from. For a resort that’s supposedly a 5 star, the customer service is 0 star. Such a shame.

We travelled here from Penang and were very impressed by by the smooth transfer from the main land to the island - welcome very professional and the room over the sea was very comfortable - other reviews have suggested “tired” I would rather say cozy Pool very good and service on the whole was good a vast range of nationalities in the staff made communication challenging at times Food good - some of it excellent - bar prices fair for the area and the distance covered to get here - carbon footprint rather high I short excellent relaxing break

My partner and I visited Pangkor Laut during our honeymoon, expecting it to be the standout of our Southeast Asia travels. While the island is undeniably beautiful, the experience fell well below its five-star positioning. This resort is in clear need of stronger management. Many of the shortcomings - from puzzling operational decisions to consistently slow service, point directly to poor leadership. Staff were polite but not trained to five-star standards; even simple requests took close to an hour and multiple follow-ups. During one such delay, the General Manager walked past our visible frustration without acknowledgement or service recovery, reinforcing the impression of weak guest awareness at the top. Notably, the only exceptional service we experienced came from Mezan and Segar, who demonstrated the professionalism, etiquette, and attentiveness expected of a luxury property, and noticeably more than senior leadership itself. Key decisions were difficult to comprehend: very limited lunch options, no cocktails or spirits served at the adults-only pool, and food quality (including the “fine dining”) that was befitting of a three-star hotel rather than a premium resort. Despite commanding luxury prices, there was a persistent sense of cost-cutting across food, amenities, and spa offerings. Pangkor Laut may have the location, but it is not delivering a true luxury experience. If you are seeking genuine five-star hospitality, there are far better options across Malaysia and neighbouring countries, many of which cost less and deliver infinitely more.