Cottage Grove Inn

This was one of the most disappointing customer service experiences I've ever had. I've stayed at this hotel many times over the years and have referred countless friends, family members, and clients who have also booked stays here. Because of that history, I never expected to be treated this way. We experienced a genuine family emergency that forced us to leave early and requested a refund for our unused Sunday and Monday nights. These were weekday nights not a weekend or holiday, and the hotel kept 100% of the charges for both nights despite us not being there. What made the situation even worse was the amount of time we had to spend going back and forth during an already stressful family emergency. The front desk staff repeatedly told us they understood and agreed a refund was appropriate, but the owner instructed them not to issue one. For several days, staff members seemed confused about the situation, while the owner/manager refused to respond to phone calls or text messages. We were left waiting, following up repeatedly, and receiving no direct communication from the person making the decision. I understand businesses have cancellation policies, but there should also be room for compassion and reasonable discretion, especially for LOYAL, repeat guests who have spent thousands of dollars over the years and have personally referred many others to stay here. Unfortunately, this experience erased years of goodwill. Customer service is tested when something unexpected happens, and this hotel failed that test. We will NEVER stay here again, and after this experience, I can no longer recommend it to friends, family, or clients. What a HUGE disappointment Cottage Grove. Not the way you treat your loyal customers.

I recently stayed three nights at Cottage Grove Inn in Calistoga, paying about $1,997 total. The property is charming at first glance—beautiful garden setting, cottage-style rooms on a tree-lined street, and very friendly, warm service. The grounds are well kept and the inn is clean, with clear potential to be a truly special place. However, at nearly $700 per night on a weekend, the experience fell well short of expectations. The property feels underinvested. The furnishings are dated and worn rather than intentionally antique, and the bathroom is significantly outdated. Towels were also visibly old and frayed. The biggest issue was the bed. It was extremely uncomfortable—more like old, degraded foam than a supportive mattress—and made sleep difficult, with noticeable motion transfer even with a partner. We pulled back the bedding and found an old foam topper over a worn, stained mattress. Using a photo of the manufacturer’s label, we determined the mattress was manufactured in September 1996 and likely purchased at Square Deal Mattress Factory in Chico, CA. That would make the mattress over 30 years old, which is far beyond any reasonable replacement cycle for a hospitality property at this price point. Breakfast was also disappointing—limited, mostly store-bought items such as stale croissants, basic English muffins, and very weak coffee with minimal quality or attention to detail. Please a few more coffee grounds won’t break the bank. In summary, Cottage Grove Inn has a beautiful setting, clean rooms, and excellent staff, but the lack of investment in core comfort elements—especially beds, bathrooms, and furnishings—makes the value difficult to justify. I would not return at the current price level without significant updates.

Hidden gem. Absolutely wonderful stay. Individual quiet cottages, close to town, easy walks to spas, stores, restaurants. Lovely spot, wonderful breakfasts. Rooms are equipped with picnic baskets, yoga mats, robes, fridge, wonderful deep tubs. Super sleep, nice beds and bedding. Definitely will return!

A hoped-for but seldom-found hidden gem, the inn was just right for us. Lowkey but elegant, and as comfortable as home, nothing is over the top because it doesn't need to be. The cottage spacious, quiet, private, the staff is unobtrusive and helpful, and the gardens are lovely. The location is also ideal because it's walking distance from Calistoga's main highlights. To top it off, the rate is relatively affordable, which assures we will book here in the future whenever we are back in the area. There are simply no shortcomings.

The Cottage Grove Inn is a quiet and quaint little inn that is walking distance to everything in downtown Calistoga. It is also very close to several wineries and hot springs. We loved our little cottage! The cottages are all separate and have small porches. You feel very secluded even though you are so close to town. The bathroom was huge and the bed was so comfortable! Each room has a small sitting area and has fireplace as well. The refrigerator,microwave, and Keurig were also nice touches. The office also offers a light continental breakfast every morning. The only negative was that there was road construction going on nearby and it could get a bit noisy but it really didn't bother us. We would definitely come back! P.S. The woman working in the office was so helpful and kind! She was extremely accommodating.