Hotel Grand Pacific

On arrival you were greeted with a luxury style hotel lobby and lounge bar. The reception staff were very friendly and polite as were all staff. The room as mentioned on other posts is a little dated and quite dark. However, was spacious and clean. The location is excellent for visiting Victoria. We used the patio for afternoon drinks in happy hour and would like to mention Ryan and Reid who were super friendly and gave great service and recommendations. Our stay was comfortable and would return if I come back to Victoria.

We recently stayed at the Hotel Grand Pacific while my husband was in Victoria competing in the Ironman. Given the nature of the trip, getting a good night’s sleep and being comfortable in the room was extremely important to us. Unfortunately, the air conditioning in our room did not work properly during our stay. We reported the issue to the front desk and were told a technician would come take a look at it. However, when we returned to the room later, nothing had changed and the room was still uncomfortably warm. We ended up having to keep the patio door open just to get some airflow. We brought the issue up again at checkout, hoping there would at least be some acknowledgment or effort to make things right, but the response was basically just “sorry to hear that.” There was no compensation, follow-up, or real concern shown, which was disappointing considering the cost of the stay. The hotel itself also felt quite outdated. The decor throughout the property was very dark and dated, and overall it did not feel like the experience matched the price point we paid. That said, there were a few positives. The location is excellent and very convenient for exploring Victoria, and the food at Fathom restaurant was genuinely great. One other thing worth noting is parking costs. Self-parking is $28/day, while valet parking is $35/day. Overall, while the location and restaurant were highlights, the lack of responsiveness regarding the air conditioning issue and the dated feel of the hotel made the stay feel overpriced and not worth the money.

Nice place. A bit pricey for a dated hotel. AC didn’t work at all.

We booked the Hotel Grand Pacific because it was advertised as a luxury hotel in a prime location next to the Parliament Buildings, and we wanted to mark the last night of our trip with somewhere special. Unfortunately it fell well short. The room was run down, dirty and had a noticeable smell. Even after being upgraded, the carpets had stains, there was a broken plug socket, and the balconies were dirty. The mattresses are rock solid — we ended up requesting a topper, which was provided, but it made little difference. The aircon blows out warm air. The night before we stayed at the Delta in Victoria, which was significantly better and considerably cheaper, and literally across the bay. For the price point the Grand Pacific charges, and the way it markets itself, this hotel falls well short of expectations. The location is the only thing going for it. Would not stay again or recommend.

Our family picked Victoria for a short spring break and my sister in-law booked the HGP. This hotel had the perfect harbour location and we were able to walk everywhere, we loved that. We had rooms with very comfortable double queens beds, very quiet location and amazing view. We arrived early (1:00 pm) and could not check in but were able to register and leave our bags, time to tour. When we did return at 4:00 pm, the front desk tried to take a second deposit, strange but we worked that out. Our biggest complaint was paying $28 for parking which was 2 block away and located on a small gravel lot. Most of the time the lot was full and with limited parking in the area, we were able to leave our SUV on hotel premises. Would we return, absolutely, but sort out your parking issue.