Sugar Beach a Viceroy Resort

I went for a day pass coming from The Royalton Resort. The beach is amazing and very peaceful. The service is a 10/10. The staff makes sure you are taken care of even if you are not a guest. Specifically, Otis who was the staff taking care of us, is amazing and very attentive. If you go make sure you ask for him!!. Food prices and drinks were reasonable for an expensive and exclusive resort like Sugar Beach.

Apart from the breathtaking view of the pitons, what stood out most to me was the customer service. Our butler Beverly was attentive and friendly. Nyama was engaging and made us feel like we were at home, and appreciated. Melanie and Clian at the Bonte restaurant super attentive, great service. Anthea took care of us at the beach we enjoyed our conversations. As someone who is part of the service industry, I fully understand the impact of great customer service on a business. These are some of your superstars we encontered. Accomdations were comfortable, food was great!!!!

This review is long overdue. I went in October 2022 and had a lovely experience. We stayed in the junior villa which was incredibly clean, airy, and spacious. Our personalized Butler went above and beyond for us. For example, after one of the piton hikes my sneakers were covered in mud and he made sure they were spotless before I left. The beachfront at this resort is very comfortable and the view of the ocean adjacent to the volcanoes is breathtaking. I believe the beach is actually manmade and so the sand is perfect, no rocks or seaweed. All of the loungers are well equipped with appropriate shade, charging ports, and reliable wifi. The resort offers thoughtful excursions and we enjoyed hiking, visiting a chocolate plantation, and a sunset cruise. The food was fine. I have no complaints but nothing really stood out. You must try their pina coladas though, made from scratch and scores better than anything I’ve ever ordered in the states! All in all, ideal for honeymoons and relaxing beach getaways for couples. Personalized butler service made the experience feel super super luxe. Above average beachside service and amenities. PS: Don’t be afraid to visit in October. Bursts of rain are short and you can still enjoy being outside most of the day.

An outstanding experience all round. The people were amazing, the service was amazing, the facilities were amazing, the dining was amazing and the location was extraordinary. Thank you for a wonderful weekend. I really could not rate this resort too highly. To visit here is an exceptional experience.

This resort is next level. The beach bungalow exceeded our expectations. Macrina our lovely butler went above and beyond. Shout out to the host and hostesses at the restaurants. Especially Cycliene. And I have to recognize the staff at the water activities for the greatest dives. Elijah, Mervin, Vitus, Norman, Eddie, Kevin and all of the staff. You made this trip a vacation to remember. See you next year!!!