The Ritz London

We were given a time of 3.30pm for afternoon tea and we arrived promptly and were seated in the Palm Court, which was a lot smaller than I expected. The food and drink were very nice, and the service was excellent BUT, I can't quite put my finger on why I felt so underwhelmed. They don't rush you, but you are aware that you are on a very tight schedule as they need you to have finished by a certain time, so you can't really relax and take in the experience.

I had a once-in-a-lifetime, bucket list experience having afternoon tea at The Ritz this past weekend. The tea room was absolutely stunning, the service impeccable, and every bite and sip was delicious. The entire experience exceeded my expectations in every way. What left the deepest impression, however, was thanks to Scott, the doorman. As a solo traveler in London for the first time, I felt a little out of my element. When I stepped outside and began ordering an Uber, Scott noticed right away and kindly came over to help. He guided me in setting the exact pickup location on my phone, stayed with me while I waited, and when the car didn’t arrive directly at the hotel, he walked across busy Piccadilly, found my driver, and then safely escorted me across the street and into the car. As I drove off, he gave a warm wave goodbye. I didn’t know this level of service still existed. The Ritz is incredibly fortunate to have someone like Scott representing them. His attentiveness and kindness turned a beautiful afternoon into an unforgettable one.

Just back from lunch at The Ritz. It was a delicious lunch, all beautifully prepared and presented. Every member of staff went out of their way to be professional and courteous but the outstanding members of staff for me today were Anna and Darlington Dan. Anna selected a perfect wine based on preferences and Dan made our birthday treat very special. Dan was very professional as well as delightful and very patient.

What a experience my husband and I went for afternoon tea for my birthday we were so impressed such a magical place the place is stunning such great service a birthday I will never forget such a beautiful atmosphere everyone was having a great time

Second visit to The Ritz for afternoon tea. It didn’t disappoint. From the sandwiches to the pastries and scones everything was very lovely. Staff were attentive and welcoming. Would highly recommend. Celebrating 60th birthdays myself and friend were gifted a wonderful small birthday cake between us that was delicious. There were however big differences between our first and second visit here which we couldn’t help but notice. First visit was at Christmas a few years ago, and there were less tables/people seated during the allocated time. With so many people this time, the staff were not so quick to attend tables to pour tea, top up tea pots (which ours had gone tepid before being changed), plates/cutlery etc. They also didn’t table vacuum any small crumbs, as before. Last time the warm scones were wrapped in a white linen napkin, not this time. We also got served tea in a teapot that the lid didn’t fully shut. This was noted by the waiter, but wasn’t removed and a new pot returned. But overall the whole experience was rather lovely and we would certainly return again. It was a very memorable experience to have celebrated our special birthdays in such opulent surroundings. We both thoroughly enjoyed our visit.