Sofitel So Mauritius

Excellent Stay and Service Excellent Hotel with great customer service. All the staff is really friendly and ready to help always. Raj from the front desk was always ready to help and went the extra mile to ensure our comfortable stay. Pradeep and the bellboy did a great welcome with the slush welcome drink. Chef Prisca & Saina make excellent food every morning and always smiling and cheerful. Overall excellent staff and hospitality

It was a really nice stay here. The staff is really sweet and welcoming.

Great experience, very cosy place. Very nice service. Especial thanks to Mr. RAJ who made our stay awesome

We recently stayed at SO Sofitel Mauritius. There were some positive aspects, but unfortunately, the service and maintenance fell short of 5-star expectations. The Good: - The hotel is right on the beach with beautiful views. - The rooms are spacious and reasonably clean. - Many male staff members were wonderful—always smiling, greeting us, and making friendly conversation. The Disadvantages & Service Flaws: - Housekeeping issues: Used glasses and empty water bottles were left in the room without being cleared or replaced. We had to ask for new bottled water every single time. Hand towels were also not replaced. Furthermore, the bath towels were old, and some even had yellow stains. - Poor amenities: The shampoo and conditioner provided were of very low quality, leaving my hair feeling incredibly dry and rough. Extremely slow service: Every time we requested something, we had to wait at least 30 minutes, and sometimes up to an hour. - Unreliable buggy service: We booked a buggy for 3:30 AM to go hiking, but it never showed up as scheduled. - Power supply issues: The electricity in the room seemed to cut out or throttle overnight. My phone never fully charged; one morning it stopped at 70%, and on other nights, it barely charged at all. - Inconsistent staff attitude: While the male staff were great, some female staff at the front desk and the breakfast station (egg and pancake stations) looked very unwelcoming. There was no greeting or hospitality mindset. I couldn't help but wonder if this cold treatment was because we are Asian. Overall, the property itself is lovely, but the service needs a major overhaul to live up to the Sofitel brand.

Rooms are very beat and clean, very quiet, soothing and calm. Mr Raj assisted us very well for the itinerary of the day. Must visit for the best relaxation time.