The St. Regis Punta Mita Resort

We stayed at the The St. Regis Punta Mita Resort in April and had a very disappointing experience—made worse by the fact that the hotel has not responded to multiple follow-up emails. While the property itself is beautiful, the service fell far below expectations, especially given the premium price point. We were assigned a butler upon arrival, who was attentive for about 24 hours and then completely stopped responding to messages for the remainder of our stay. Communication overall was disorganized, with multiple text threads and no clear point of contact. During our stay, my fiancé became ill and needed something as simple as coconut water. A staff member kindly offered to have it sent to our room, but it never arrived. Attempts to follow up with our butler went unanswered. We also had a serious issue with the air conditioning in our room, which was stuck at 85 degrees overnight. The first maintenance attempt was unsuccessful due to a language barrier, and despite reaching out multiple times, no one followed up. It took over 24 hours and a direct call to the front desk to finally resolve the issue—while my fiancé was sick and uncomfortable. The food was also disappointing. As a vegetarian, I was served a pepperoni pizza instead of cheese via room service, and other meals lacked quality. At the breakfast buffet, we weren’t informed about additional food stations located outside and only discovered them on our final morning. For the price, the food and service were not what you’d expect from a St. Regis property. Checkout was chaotic, with no organization or effort to gather feedback about our stay. Overall, we’re extremely disappointed—not just with the experience itself, but with the lack of response from management afterward. For a hotel of this caliber, both the service and accountability were far below expectations.

While it is about a 45+ minute drive from the Puerto Vallarta airport, once you arrive at Punta Mita, which is gated and secure, it is a lovely property. Good restaurant selections, including one restaurant right on the beach with beautiful sunsets! Personable staff who accommodates your requests.

I stayed at the St. Regis Punta Mita with my family and loved it. The hotel is stunning, with beautiful green areas and easy access via golf carts. The pools are great, especially the family pool, and the service is exceptional with a dedicated butler always available. The food is excellent but very expensive. One downside is that my 3 year old had to pay for meals (except breakfast), which isn’t common in other hotels in the area. Also, aside from the kids club, there aren’t many activities for children. Overall, we had a great time and would definitely return.

Our last 6 previous trips to various locations globally have all been at the four seasons but when we were exploring visiting Punta Mita for the first time, we decided to stay at the neighboring St. Regis resort. It was our first time at a St Regis property and it exceeded our expectations. We are first time parents and it was our first trip with our 4 month old baby and we were extremely worried about how it would go. Jose Manuel Amaro (Guest Services Manager) was extremely responsive and made sure that everything we requested for (crib, play pen, hot water kettle etc) was there in our room when we checked in. Jose also secured transportation to and from the airport for us which was a huge relief and booked all of our dinner reservations offsite for the week. It was so seamless. As a person who pays attention to all the details, I especially appreciated the 5 star service that began even before we checked in. We booked a one bedroom suite with a balcony and an ocean view. The room was beautiful, clean, spacious and extremely well equipped. We thoroughly enjoyed all the amenities inside the room (mini fridge, outdoor shower, multiple flat screen TVs, comfortable bed, patio furniture etc). The view was STUNNING. One detail that I didn't remember when I booked was that our suite came with a Butler service. Gustavo was assigned to us for the entire duration and he made our trip extra special. He was extremely attentive and made sure that we got everything we needed. We requested dish soap to wash baby bottles (he happily sourced and provided). They even had a bottle sterilizer and allowed us to borrow it for the trip which made it so much easier to keep our baby's bottles cleaned and sanitized. We REALLY appreciated these details. Gustavo took care of all of our transportation requests to and from dinner reservations. He was always responsive and eager to help - no matter what our request was (coffee with hot cream, cucumbers at odd hours, case of water bottles - all of it). He truly made the biggest difference in our experience at the St Regis. The breakfast buffet at the Marietas restaurant is some of the best I've ever had. Buffets tend to dilute the experience and quality but not at St Regis Punta Mita, they have a wide variety of options to make sure everyone is satisfied and everything tastes incredible. The staff is super friendly and attentive. You never have to look for anyone because there's a staff member nearby anticipating being needed. What an incredible feeling. We spent most of our trip at the beach and the beach service is equally top notch. All the staff members are helpful, attentive and you feel taken care of. The food service at the beach and the drinks were incredible as well. They have 3 pools (we spent time at 2 of them - Family ones) and the sand bar at the large pool was a hit with our 4 month old. Their other restaurants mita mary and sea breeze are also delicious. The beach is beautiful and easily accessible. There were always loungers available so no one needs to run out at 8 am to secure a spot. There aren't enough nice things I can say about this resort, their staff and the amazing memories that they have helped us create. It makes ALL the difference and management should pat themselves on the back. The hospitality, the genuine desire to make sure your guests feel special and well taken care of - all of these characteristics are what make your staff special. We are already planning a trip back and this time with more family members.

What an experience! The staff is second to none, but wanted to take a moment for a special shout out to Oscar at Murietta restaurant. Make sure that you ask to sit in his section. One in a million!