The St. Regis Singapore

St. Regis is a great hotel and pays attention to all details! Kamal Hossen, Senior Sous Chef was very personable and he puts on a wonderful breakfast! Next time I’m in Singapore, I’ll stay at the St. Regis and have breakfast!

Ramesh was most welcoming, kind, warm and diligent. He provided excellent service and attention to every need and detail. He anticipated all that we could want and was wonderful to get to know over our stay in Singapore.

My favorite hotel for every business trips. Always got warm welcomed, with great butler services and complimentary services of morning beverage and clothe pressing. Special thanks to Chan Yan Da for the warm hospitality.

I had a wonderful experience at The St. Regis Singapore, and I would especially like to recognize Syikin Hanafiah, Guest Relations Manager, for her exceptional service. Syikin was incredibly warm, attentive, and efficient throughout my stay. She always responded promptly whenever I needed assistance and took care of every detail with genuine thoughtfulness and professionalism. What impressed me most was how proactive and considerate she was—she made sure everything was handled smoothly and made me feel genuinely welcomed and well looked after. Her attention to detail and sincere hospitality truly represent the level of service one expects from St. Regis. Syikin went above and beyond to make my stay comfortable and memorable, and she is a major reason why I would happily return to The St. Regis Singapore. Thank you, Syikin, for your outstanding hospitality and for making my stay so special!

We stayed at The St. Regis Singapore for two nights, and the experience was utterly disastrous. From a brand of this caliber and at such astronomical rates, one expects excellence; instead, we encountered unacceptable value for money, unprecedented disorganization, and a complete lack of internal communication among the staff. Check-in & Rooms: Arriving at midnight, they tried to place us in a tiny room where the extra bed for our daughter wasn’t even prepared. After exhausting negotiations, we were moved to a slightly larger room, but charged an exorbitant surcharge for it. While modern with comfortable beds, the rooms are cramped, poorly laid out, and filled with awkward doors and passages. Chaotic Breakfast: The hall looks impressive with its floor-to-ceiling windows, but management is a disaster. It was overcrowded, tables were uncomfortably close together, and basic hot items were missing from the buffet. We waited 30 to 40 minutes for scrambled eggs and a glass of warm milk—only for the milk to arrive cold. Concierge & Laundry: Subpar customer service. There was no proper phone line to reach the concierge, and they completely refused to assist with simple external errands (like purchasing a specific brand of yogurt), even with us offering to pay. To top it off, we were hit with an outrageous 600 SGD laundry bill for just a few basic garments. Ludicrous Late Check-out Process: The night before departure, we were bluntly told a late check-out was impossible and that we had to vacate by 11:00 AM because the hotel was "fully booked"—even though rooms were clearly available online via Booking.com and their own site. The next morning, a different staff member said 3:00 PM was fine, and after further insistence, extended it to 6:00 PM. Worse still, a friend of ours was promised an 8:00 PM check-out for 50% of the room rate, only to be charged 100% of a full night's stay upon paying. I have never in my life witnessed such complete disorganization and lack of communication among employees within the same property. This hotel merely rides on its brand name while delivering chaotic, dishonest service that falls embarrassingly short of true five-star luxury standards. Absolutely not recommended.