Melia Zanzibar

The hotel was presented to us as a five-star property, but unfortunately, it is nowhere near that standard. Please be aware of this when making your decision, although I understand that, for some guests, the cost-benefit ratio may still make it worthwhile. We experienced both minor and serious issues during our stay. I am listing them below so that future guests can make an informed decision about whether the hotel is worth booking, and so that management can review these points and consider how they might be improved. Regarding the room: 1. We stayed in a villa with a bathtub, but unfortunately, it was not working. There was a leak that prevented it from filling up. 2. The air conditioning in the room appeared to have some kind of malfunction. It would only work at the lowest temperature and maximum fan speed, and it would also shut off by itself several times. The noise from the air conditioning at maximum speed was extremely uncomfortable, and we ended up having to sleep using the earplugs provided by the airline. 3. The bathtub area was clearly added after the original construction of the room, and it was not properly sealed. As a result, several mosquitoes were getting into the room. We reported all three issues to the reception on our first night and requested to be moved to another room. However, our request was ignored, and the only response we received was that they would “send an engineer to assess the situation.” Any one of these three issues individually would have been a sufficient reason to request a room change. Having all three issues and still being ignored was extremely frustrating. Regarding food: Breakfast and dinner were served buffet-style. Breakfast was quite typical and offered a good variety of options. Dinner, however, did not offer many appealing choices for guests who prefer lighter meals. The meats appeared to be cooked with a considerable amount of fat, either on the grill or in stews, while the vegetables were often mixed with several other ingredients, especially peppers, and also seemed to contain a lot of oil. The best place to eat was Gabi Beach, which was a shame because it is quite far away and has limited opening hours. I would also like to mention that there was no afternoon coffee or tea service. It would have been nice to have a place near the pool or rooms where guests could simply have a light snack, such as pastries, without having to order a large, full meal. Service and staff: Overall, all the hotel staff members seemed to be very polite and friendly. However, perhaps we were simply unlucky, but they often seemed to be either in training or unsure of what they were doing. At every meal, our orders either took a very long time to arrive or were delivered incorrectly. For example, during one dinner, it took 20 minutes just to bring us water. On another occasion, at lunch, the staff took our order for the starters but forgot to bring the main courses. Another important point for future guests to be aware of is the golf cart service, which takes a very long time. At check-in, we were told that, after requesting a golf cart, it would take approximately five minutes to arrive. In reality, we often had to wait between 15 and 20 minutes. This was definitely inconvenient, especially on days when we had excursions planned. We had to be ready at least 30 minutes in advance simply to make sure we would not be late. Since our villa was located at the opposite end of the property from the beach, even a simple trip to the beach or Gabi Beach required an additional 20–30 minutes of planning. Overall: Unfortunately, I would not recommend staying at this hotel. The main reason is not that everything was bad, but rather the level of frustration caused by the problems we encountered and, especially, the hotel’s difficulty in addressing and resolving them when we brought them to their attention. For a property presented as a five-star hotel, I expected a much higher standard of maintenance, service, and problem-solving.

What an amazing holiday hotel, we had a garden room which was beautiful. Very spacious, wonderful bathroom and spotlessly clean. We spent most of our days in The Level as we were very kindly upgraded, where the wonderful Lillian was so attentive, she knew our requirements before we even did and is truly lovely friendly young lady who is a total asset to the hotel. The hotel is so relaxing and exactly what we needed after a week of safari. It is quite spread out over 2kms but there are golf buggys that are always available to transfer you around. Would highly recommend this hotel we have had a wonderful 4 days and are very sad to be leaving

I spend my holidays with my friends few days ago in Melia Zanzibar and was truly amazing,we really enjoyed. I would like to give thanks to all who made memorable all this days. On behalf of my and my friends Nakupenda Sanaa Melia Zanzibar ♥️

We have recently returned from 8 days at MELIÁ Zanzibar, and we already miss it! We stayed in a Romance Pavilion at The Level, and from the moment we arrived, we knew we were in for a special stay. What a beautiful resort! The whole property is modern, stylish and incredibly well maintained, with every area beautifully looked after. Our room was spacious, comfortable and cleaned to a high standard every day. The resort itself was peaceful and relaxing, which was exactly what we were looking for after our safari. It was the perfect place to slow down, unwind and enjoy some much needed relaxation. We particularly loved that breakfast was served until 11am, and the option to have breakfast delivered to our room was an absolute luxury! The food throughout our stay was fantastic. Everything we ate was delicious and genuinely felt like 5 star quality, far exceeding what we expected from an all inclusive resort. There was a great variety of food available, the goat biryani was a particular favourite of ours! We were also really impressed by the range of drinks included in the all-inclusive package. However, what really makes MELIÁ Zanzibar special is the incredible staff. Every single person we came into contact with made us feel so welcome, comfortable and looked after. The staff were genuinely friendly and took the time to chat with us, and we loved getting to know them and hearing more about life in Zanzibar. They really made a lasting impression on us and were a huge part of what made our stay so memorable. A special mention has to go to Abdul W at The Level Restaurant, who taught us some Swahili while we taught him some of our best English words! We had so much fun chatting with him and will definitely remember those conversations. Lilian at The Level Pool was another standout. She was an amazing host and always made sure I had my mango daiquiri and my husband had his beer! She would often notice when we needed another drink before we even had to ask. It was those little touches that made us feel so well looked after. We also have to mention Abdul from the events team, who invited us to play football on the beach. My husband usually plays football at home, so he absolutely loved having the chance to play on the beach in Zanzibar! It was also lovely getting to know Abdul and hearing more about Zanzibar from him. Overall, MELIÁ Zanzibar was everything we could have hoped for and more. Thank you to everyone at MELIÁ Zanzibar for making our 8 days so special. We hope to return one day!

Amaizing hotel, great staff and beautiful gardens. Long beach and good food. In general i had a very nice stay.