Welcome to Ritz - Carlton Collections
The story of The Ritz-Carlton began with Swiss hotelier, Cèsar Ritz, who was well known in the hotel industry as the "king of hoteliers and hotelier to kings". He redefined luxury accommodation in Europe with his management of The Ritz in Paris and the Carlton Hotel in London, among others. Now, one century later, The Ritz-Carlton has become a leading brand in luxury accommodation has been recognized with numerous awards for its gold standard of hospitality.
In its 100 years of history, Ritz-Carlton has excelled by thoroughly following to its own standards. One of its remarkable policies is to permit every employee to spend up to $2,000 making any single guest satisfied. The company follows three fundamentals steps for creating their luxurious ambiance. First, the location - "be sure to have the best location where luxury customers want to stay". Second, the product - "building the best hotel for the guests of today and tomorrow". Third, the people - "we are ladies and gentlemen serving ladies and gentlemen".
Today's customers are of all ages looking for a genuine, authentic customer experience. Even if the level of customer service provided is excellent, The Ritz-Carlton takes the extra step of understanding each customer individually, coming off as authentic and genuine - the perfect way to connect with today's customers.